How to display backend Complaints and Activities on ICSS b2b screen

hi
Experts
We are on CRM ICSS B2B 4.0
Please help me in diplaying backend (i.e., created in CRM) Complaints and Activities on ICSS b2b screen.
Currently, we could able to display the complaints and activities created on Web after logging in as b2b contact person. But when we click on the transaction number link, it it not displaying the details.
We need the details to be displayed to change the status of the complaint
Is the TREX mandatory for such scenario?
waiting eagerly for your valuable inputs
regards
venugopalrao

resolved

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lv_length = 255.
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TRY.
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TRY.
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ENDTRY.
COMMIT WORK.
WRITE:/ 'Mail sent'.
ENDFORM.                    "call_smartforms
End Code --->
Thanks and Regards.

1- put your images in a directory under the web app directory. Example: app/images/
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              WITH sy-msgv1 sy-msgv2 sy-msgv3 sy-msgv4.
    ENDIF.
    WRITE : /2 g_msg COLOR 1.
    CLEAR G_MSG.
ENDLOOP.
ENDFORM.                    " success
*&      Form error
FORM error .
DATA g_msg(255).
LOOP AT i_message.
    CALL FUNCTION 'FORMAT_MESSAGE'
      EXPORTING
        id        = i_message-msgid
        lang      = sy-langu
        no        = i_message-msgnr
        v1        = i_message-msgv1
        v2        = i_message-msgv2
        v3        = i_message-msgv3
        v4        = i_message-msgv4
      IMPORTING
        msg       = g_msg
      EXCEPTIONS
        not_found = 1
        OTHERS    = 2.
    IF sy-subrc <> 0.
      MESSAGE ID sy-msgid TYPE sy-msgty NUMBER sy-msgno
              WITH sy-msgv1 sy-msgv2 sy-msgv3 sy-msgv4.
    ENDIF.
    WRITE : /2 g_msg COLOR 6.
ENDLOOP.
ENDFORM.                    "error

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