How to do a DB lookup in ICM and return the ANI and Rewards Number to CTI
Hello,
Does anyone know how to take the ANI and do a database look up to get the customer loyalty program number? After the number is collected, I need to return the ANI and the loyalty number to CTI using variable 5. Any feedback on how to accomplish this?
Ok if you have succesfully connected to the Database and call come out of the Right branch in your DBLookUp Node.
You need to create a Set Variable, If you want to display the Loyalty Number in Peripheral Variable 1, Choose that variable and Click th formula Editor. In the formula Editor, choose the Object Type as Database select the database and choose the vairable as Loyalty Number.
Note :You should have all the Variable in the Databse Explorer created under this Databse.
I have atached a scrrenshot like how to se the Customer Type in Peripheral Variable 1
By Default ANI should be there in the Agent Desktop or Toolkit
Pam Scarpino wrote: Thank you. This is very helpful. We are stuck on the formula now. We want to return the calling line id and the loyalty number to CTI. Do you know how the formula should look?
Regards,
Senthil
Rate if this helpful
Similar Messages
-
I just bought my macbook pro and it's charged up to 100% and is still plugged in but now shows the battery at 98%. How is this possible when it's plugged in to the charger and the green light is on?
The system regularly lets the battery drop to about 95% when on the charger, then recharges to 100%. This lets the batery exercise "just a little" all of the time and saves the recharge curcuits from overuse.
Regualr occurence for me.
Also ... you need to let your battery work at least once per month. Let it run down to 40%, but not less if you can at all avoid it. Running thr battery fully dead will shorten the battery life significantly. -
I have tried everything I can find on line but they all claim that the plug and play works, and they don't for me. I tried the mini dvi to HDMI and a HDMI cord and that was not recognized no matter which unit I rebooted first. I found someone who said that my Macbook might be too old for the HDMI technology so I returned the cords and went to the VGA cord and adaptor.
I tried this first with the HDMI setup:
http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx= 167919&modelname=LN40C650L1F&modelcode=&session_id=NDhJrD0DQT0Z8KRsm62yhxJxqnyPy SKhlhpB8vQ6h9Q7R2BZJGzj!-1089109758!1761676444!7501!-1!434477884!1761676348!7501 !-1!1292098185857
Then I tried this with the VGA setup:
http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx= 167901&modelname=LN40C650L1F&modelcode=&session_id=NDhJrD0DQT0Z8KRsm62yhxJxqnyPy SKhlhpB8vQ6h9Q7R2BZJGzj!-1089109758!1761676444!7501!-1!434477884!1761676348!7501 !-1!1292098185857
I contacted Samsung support and they said I needed to set the display settings to external display on the mac. I went to the display settings and moved the icon to my status bar. When I click on search for displays or whatever it says (I'm not at my Mac right now) it does nothing.
What am I missing?I am using MAC OSx 10.5.8 (9L31a) as my operation system. The TV says "No signal. Check connected device's power, cable connection and source selection." Seems to me that that goes in hand with what the Samsung tech said about the Mac needing to be forces to use the external display. But how do I do that?
-
I need to move 1000 photos from one library to another. How do I do that and keep the ratings and dates they were created? I tried exporting them, but it loses all info. Also, how do I move the quicktime movies from one iphoto library to another? They were exported as jpgs
Add both libraries to iPhoto Library Manager. Then select the events or albums that you want to copy from library A and drag them to library B in iPLM.
This video shows the process:
OT -
When I try to print sth I can´t choose my printer. Adobe Reader only shows a printer I used years ago.I aleady deleted and reinstalled the Reader and deleted all other printers from the computer.How can I add a new printer to Adobe Reader?Thanks for help!
Hi,
I would suggest you to uninstall Adobe Reader using the cleaner tool and then re-install the latest version.
Adobe Cleaner Tool:- Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs.
Latest version of Adobe Reader:- http://get.adobe.com/reader/
If you still experience the same issue, please share the following information:-
- Screenshot of Adobe Reader showing printer options
- Screenshot of Microsoft Word showing printer options
- Screenshot of control panel- Control Panel\All Control Panel Items\Devices and Printers
Regards,
Nakul -
I have had my Iphone 5s for 2 months and all the fotos and data (fotos and data were not backed up) that I had were erased after I restored it with my old Iphone 4s backup, can I get my unsaved fotos and data back? and if I can, how?
If you never backed up your phone to iTunes and never backed it up to iCloud all of your content is gone forever.
-
How can I install CS5 on a new/replacement laptop? I paid full price in 2011 and have the key (and it shows up in my Adobe account under products), but it was a downloaded product and I can't find a download of that version online and my key doesn't work in CC.
Your key cannot work in CC, it's newer version, and would require a new purchase.
Downlaod CS5 here.
Download CS5 products -
I have a Symphonic 32' HDTV (Dolby Digital Plus). can someone help me figure out how to configure it optimally with my Mac Mini? the display and sound is off. Do I need drivers/software? I'm new to macs.
Hello, since nobdy else has replied...
Long shot, but...
Open Audio Midi Setup in Applications>Utilities, see the input & output options & KHz setting there. -
How to setup my iPad to sync automatically not only the movies and songs I have bought but also the tv shows?
Chris Bui wrote:
Thank you Diavonex......... This is not a joke and please do respect when people really need help.
Diavonex was not treating this as a joke. He was giving you the answer to your question in a perfectly polite and respectful way. Without the Apple ID credentials to which the iPad is locked or proof that you are the original purchaser, there's nothing you can do. The device is useless to you. -
If i create a new alias in my iCloud account, and forgot the password and I can´t actually have open the account in any of the devices, how can I recover my password?
Welcome to the Apple Community.
iForgot.com -
Does anyone know how to use pages so you can export pdfs from the internet and automatically drag words from the document into the file name of the pdf (i.e., author, title of a scientific paper). For example, if I am downloading a paper by smith called "Surgery" that was published in 2002, it will automatically set the file name in the download to smith- surgery 2002. I have heard pages is smart enough to do this.
thank youPages can export only its own documents. They may be exported as PDF, MS Word, RTF or Text files.
Pages can import (ie. Open a file as, or Insert a file into, a Pages document) documents in several formats, but won't rename the document as you describe. Documents that can be Opened (eg. Text, AppleWorks 6 WP, MS Word files) are converted to Pages documents, and retain their original names, with .pages replacing the original file extension. Files that can be Inserted (generally .jpg, .pdf and other image files) become part of the existing Pages file and lose their names.
It may be possible, using AppleScript, to extract the text you want and to Save a Pages file using that text as the filename, but that would depend in part on being able to identify which text is wanted and which is not.
How will the script determine where the author's name begins and where it ends?
How will the script recognize the beginning and of the title, an decide how much of the title to use in the filename?
How will the script recognize the year of publication?
For papers published in a specific journal, with a strict format for placing each of these pieces on information, or containing the needed information as searchable meta data in the file, this might be possible. But it would require knowledge of the structure of these files, and would probably handle only papers published in a specific journal or set of journals.
Outside my field of knowledge, but there are some talented scripters around here who might want to take a closer look.
Best of luck.
Regards,
Barry -
How do I delete apps in os5? I press and hold the icon and they all begin to shake but the little x does not appear allowing me to delete.
You can't delete any of the Apple built-in apps e.g. Music, App Store, Game Centre etc. If you don't get the 'x' on any of the apps that you've downloaded then check that Settings > General > Restrictions > Deleting Apps isn't set 'off'
-
How can I recover my account information I lost all the details and only remember my email address
how can I recover my account information I lost all the details and only remember my email address
https://getsupport.apple.com/Issues.action
-
How to convert Smart Form into PDF format and return the result in BAPI?
I want to convert a Smart Form into PDF format and return the result in BAPI.
can anyone tell me how it can be done with related example
regards
pranayhi,
smart form to pdf--
All you have to do is call your SF to get OTF and then concert it to PDF. Works like charm:
DATA: p_output_options TYPE ssfcompop,
p_control_parameters TYPE ssfctrlop.
p_control_parameters-no_dialog = 'X'.
p_control_parameters-getotf = 'X'.
CALL FUNCTION v_func_name "call your smartform
EXPORTING
output_options = p_output_options
control_parameters = p_control_parameters
IMPORTING
job_output_info = s_job_output_info.
call function 'CONVERT_OTF_2_PDF'
tables
otf = s_job_output_info-otfdata
lines = t_pdf
and if u need more u can check below links also
Check the below links..
Re: Smartforms to PDF
Re: smartform (otf) as pdf and sending as email-attachment
VISIT THIS LINK
Re: Smartforms to PDF
PLZ REWARD POINTS IF IT HELPS YOU
rgds
anver -
How do I "Launch" Adobe Reader in order to accept the Terms and Conditions in order to view PDF documents? ....Somers I'm using a MAC with up to date software.
Launching is just the normal word in Apple's word for "run an app". You can launch an app from the Applications folder, or in recent versions of Mac OS using the LaunchPad (rocket icon). You can't assume all your apps appear on the dock (bottom strip), it's only the ones Apple put there or you added.
Maybe you are looking for
-
No work for Pos 0000000071 found, see IMG-Tab. OFIC_PLANT_SRV (E report CRM
Hi While creating a non planned service order I get an error message on line item 71 No work for Pos 0000000071 found, see IMG-Tab. OFIC_PLANT_SRV (E report CRM_SRV_LOGISTIC_EXT 001) Because of this it is not replicating into ECC. Any idea where to c
-
How can I send a PDF via mail without it becoming an attached file?
Hi All! I need to know how I am able to send a PDF file via mail, without it becoming an attached file. This means when the receiver opens the mail, he automatically sees the PDF without first having to read the normal mail text and scroll down to op
-
Dropping tablespace for a partitionned table
Hi all, I have a table partitionned and I want to drop the tablespace for a specific partition. So what happen in the table if I drop one tablespace with a commande drop tablespace tbs including contents and datafiles; Does the index unusable in this
-
How come my iPad doesn't show LTE, only 4G
I have an iPad mini and enabled LTE on my device. For some reason it only shows 4G. I know I can get LTE because I have it on my iPhone 5.
-
I have a Pavilion dm4 and the cursor moves erratic when typing. I think it might have something to do with the touchpad, but I have no idea how to disable the touch.pad to test that theory. its very annoying!!!! This question was solved. View Soluti