How to do a full reset of an HP Photosmart 5510 B111a

Printer out of warranty. Two weeks ago HP software notified my original black XL cartridge was almost empty. A couple of days later, and without removing cartridge, HP software notified the same cartridge was fake. Despite of this I could print normally during the next week. When black cartridge stopped printing I replaced it with another original XL, and since then black cartridge does not work any more.
Now I even get messages warning all my cartridges must be replaced (even the new black one).
I think I'have to buy another printer, but wanted to try the hard reset before. I am from Spain.
Thank you very much

Hi @Cuelebre , and welcome to the HP Forums!
I see you're having cartridge errors. I'd like to help!
Before looking into a reset, I'd like to suggest a couple of other things.
I'd recommend removing the ink cartridges, and performing a power reset on the printer. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I'd then suggest following the steps in this document:
'Incompatible Ink Cartridge(s),' 'Cartridge Problem,' or 'The Indicated Ink Cartridge(s) Must Be Rep...
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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HP Officejet Pro 8500 Wireless A909g, CB023A, how to perform full-reset

I own this printer since December 2009, during the first 15 months I had several problems/defects and also repairs and excange units. The problems continue on and in September 2011, in October 2011 and in November 2011 I got excange devices after repair attempts (one device was delivered without any function). The last device worked with one (?) (minor resp. accepted) problem until today resp. June 2014. ...this is the previous history ---> ---> I need sequence to perform full-reset on HP Officejet Pro 8500 Wireless A909g ---> Please send procedure/sequence how to perform a full-reset on this printer - not hard reset nor semi-reset: full-reset !!! Please send this information without unnecessary questions about my problems: My only problem is to own such printer!

Hello AlexBW,
I received your private message and I thank you for writing me back.
One other step that I think may assist us would be to please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
Once you have the unit connected directly to a wall outlet, follow the instructions that I provided in the private message.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thank you once again for your time. It has been a pleasure working with you.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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Hi jrhorne,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 5514, you are unable to print in black ink.
I see you have exhausted all the troubleshooting here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, with no success.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in?
I hope to hear from you soon.
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HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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This question was solved.
View Solution.

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{Content Removed: Confidential information}
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It takes care of the problem !!

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How to do a full reset of an HP Photosmart 5510 B111a

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