How to do Customer document Reversals

Hi...
My user created a report for customer incoming payment according to their requirement which will show each bill wise.
Now my problem is when they received money from the customer instead of entering one outstanding payment they entered another outstanding payment...   Now they want to reverse the transaction and post the trasaction in respective Outstanding payment.....
I tried in FB08 for doing reverse the transaction..   The error is coming like:Document includes cleared items: reversal is not possible.
I tried in FBRA also there the error is coming like: Document no is not a clearing document...
I am not able to reverse the document...  Can u give some solution in this regards..
Regs,
Bhaskar

Hi Milosavljevic Sreten,
Thanx for the reply....    It is not a appearing in clearing documents.  Then how can i find the document no.
The user did when they receive money while entering in F-28 at the time of process open item selection they choose different outstanding bill...  Even the money also came partial....
Could u think in some other alternative and give us solution.
Regs,
Bhaskar

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