How to download a pre order

Hi
I pre ordered an album from iTunes (jessie j alive) the album says that it is purchased and it came out on the 23rd.
I have had an email saying that it has been purchased also but the album isn't downloading. Please help??

Kitties wrote:
I am sure of that because the amount on my gift card was freater than after I "bought" the book.
But when do a preorder it says "You will be charged when the item becomes available."  So I think you need to really double check what your gift card was used for.  For Apple to not charge you now will presumably require you to prove you have already paid them, since they seem to have no record of that and they say they do not charge in advance of the item being available.

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    Microsoft Windows
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    Important: Do not add any content into iTunes at this point (such as by purchasing something from the iTunes Store).
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