How to download ELEMENTS12 when the screen states incorrectly  configured

I have  tried many,many times to download elements 12 but have had no luck so far. I have even had help from an expert . However, when I get  to the final screen it states that my computer is incorrectly configured! Where do I go to from here?

Hi Mike,
Please confirm what operating system you are using.
Exact error meesage you are getting? Screenshot of the error message would be good.
Please refer following forum thread in order post the screenshot.
http://forums.adobe.com/thread/1070933
Looking forward to your reply.
Regards,
Sumit Singh

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