How to download Premiere Elements 12? [was: douxdoux]

I bought Adobe Photoshop Elements 12 & Adobe Premiere Elements 12 in ONE BOX, WITH CARD, NO DISC.
I received 2 numbers to download, one for photoshop 12, the other for premiere 12.  Photoshop-download: OK.
But there's no way to download premiere elements 12.
Can anyone help me.
this is my 3th day of trying, so...
Thanks!!

Downloads available:
Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat:  XI, X | 9,8 | 9 standard
Premiere Elements:  12 | 11, 10 | 9, 8, 7
Photoshop Elements:  12 | 11, 10 | 9,8,7
Lightroom:  5.6| 5 | 4 | 3
Captivate:  8 | 7 | 6 | 5
Contribute:  CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

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    From: [email protected]
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    To: [email protected]
    Subject: How to start Premiere Elements 11 with welcome screen
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         Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5522867#5522867
         Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/5522867#5522867
         To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/5522867#5522867. In the Actions box on the right, click the Stop Email Notifications link.
         Start a new discussion in Premiere Elements by email or at Adobe Community
      For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

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