How to download previously purchased CS6 to new computer

I purchased CS6 for design and web in 2012 on the web and want to download it on my new computer. I went to www.adobe.com/go/getserial and put in my serial number, but it was denied. Please help. Thanks!

You already have a serial.
http://helpx.adobe.com/x-productkb/global/find-serial-number.html
Mylenium

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