How to download "purchased" songs that are not in my library

I pre ordered an album the other day on my Iphone via the itunes store, when it became available to download i was sent an e-mail. Went into the Itunes store to download it, as it had not downloaded automatically (usually does) all the songs in the album say "purchased" but are not in my library, there is not option to download from the cloud, or redownload? so i plugged my phone into my computer and tried to download it via the itunes, itunes store, this also said the same thing?! Does anyone know how i can get the songs to download as currently it wont let me!!
I have put a screen shot, if this helps?
If anyone has had this problem and can help, thank you!

Hi, edcf.
I have experienced the exact same issue this week for a Pre-order album as well.  I would recommend canceling the Pre-order and download it again as it most likely has not been charged.  This article will walk you though the process.
iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714
Check your purchase history and you method of payment to make sure that the item has not been deducted prior to processing these steps.
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/HT2727
If the album has been charged, follow the steps in this article to report a problem with this purchase.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Cheers,
Jason H.

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