How to download the Upgrade Adobe Presenter 10 and get Serial?

I purchased an upgrade of Adobe Presenter 10 but have not received any email from them. Any idea how to go about getting my serial number and download link. I have been struggling for 3 days to get in touch with adobe for this.
Does anyone know of an email address to write to after sales?
[ Private information removed by moderator - this is a public forum, do NOT post order information or addresses!! ]

Try chat:  Get help with orders, refunds, and exchanges (non-CC)
http://helpx.adobe.com/x-productkb/global/service-b.html ( http://adobe.ly/1d3k3a5 )

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