How to enable access of Archive database mails on Outlook.

We are using Exchange 2010 and I recently created a new database to use as a Archive database to move 1 year old messages  and be accessible to users as a folder on their emails. I was able to apply the tag "All other folders" on
Retention tags and applied to a test mailbox. It was successful and I was able to access those archived mails on a separate folder that showed the database for the user. It was visible on OWA whereas when we configured the email id to a Outlook, it was
not showing that database folder or the mails. Please let me know what more of setting I should be looking at to get this working.
FYI, I tried on a Ms Outlook Professional plus 2010 and 2013. But didn't show.

Hi Shasti,
According to your description, I understand that Outlook client cannot display the online archive folder, however it works in OWA.
If I misunderstand your concern, please do not hesitate to let me know.
I want to double confirm some points, please help to collect answers for following questions:
1. Ensure that deploy Outlook on Terminal Server environment.
2. What’s the version of Outlook?
The reason why I’m asking is that other user experience similar question, it may be related to Outlook license.
Additional, I find a similar thread about your question, for your reference:
https://social.technet.microsoft.com/Forums/en-US/224019df-cbf7-471a-94c5-5a2cd44d6c6e/outlook-2010-not-showing-exchange-2010-archives-owa-does?forum=exchangesvrclientslegacy
“This is permissions related. Give the user FULL access to the mailbox. We migrated from 2003 to 2010, then later introduced archiving. Granting or removing and regranting permissions to the primary user will resolve this issue. Once you login to RDP or
another local machine, it may take a few seconds to update, but it will populate.”
Best Regards,
Allen Wang

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