How to erase all from a TX and use a new user name?

I just got a used TX. It has all of the old info on it and of course the user name. I want to install my medical software etc and get rid of everything on the TX. I changed my user name on the desktop Palm software but it keeps reloading the information that was on the TX back to the TX when I do a hard reset and it keeps using the user name of the person I purchased the TX from. I want to wipe everything and start over. I am even having a hard time getting everything off of my Mac. 
Any ideas? Thank you. John  
Post relates to: Palm TX
This question was solved.
View Solution.

Hello and welcome to the Palm forums.
Here are the instructions you need for performing a hard reset on your palm, which will wipe off all the information.
A hard reset is performed by holding down the power button while sticking something thin (your stylus, paper clip) into the back reset hole of your device. Keep your hand on the power button while you release the paper clip from the reset hole. The screen will now say "Palm Powered." Take your hand off the power button. You will now see a screen in 5 languages prompting you to erase all data from the palm. The screen will say "erase all data? Yes - up, no - down" and you need to click on the up arrow (silver button on the 5 way navigator on the bottom of the palm). This will erase all the info from your device.
Post relates to: None

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