How to exchange unused ink cartridges, 940XL, for 951 ink cartriges

We replaced our 8500 series HP OfficeJet All-In-One printer with an HP 8610 Officejet Pro.  We have 3 ink cartridges that were never opened or used, all 940XL - one in each of the three colors.  I would like to sell or exchange these for cartridges (951) we can use in our 8610 OfficeJet Pro.  How can we do that? Thank you,

If the cartridges are still in warranty I would suggest you Contact HP and see what they can offer. If you want to sell the cartridges eBay is probably as good a place as any.

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  • HP Officejet Pro 8500 A910 - all new ink cartridges​, black and blue ink not printing?

    HP Officejet Pro 8500 A910 - all new ink cartridges, black and cyan ink not printing?
    Cleaned printer heads w/no luck.

    Welcome to the forums @corAtrum1 ,
    I read your post about your Officejet 8500 no longer printing in black and cyan ink. I would recommend that you try out the steps in the guide below for this problem.
    I hope this helps!
    Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages
    If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
    Have a great day
    R a i n b o w 7000I work on behalf of HP
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    “Thanks” for helping!
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  • I am trying to print a document. The light comes on that the Cyan ink cartridge is out of ink

    I am trying to print a document.  The light comes on that the Cyan ink cartridge is out of ink....it is at least half full...i have shaken it, disconnected the printer from power source and the pc...still will not stop flashing.  Oh, sorry...it is a hp business inkjet printer
    Windows XP

    It could be that the cartridge failed.  Replace it with a new one and check.
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  • HP Office Jet 6600, cost of 933 HP ink cartridges same for regular and xl?

    Office Jet 6600 ink cartridges. 933 cyan, magenta and yellow.  My new cartridges in cyan XL is the same size as old regular size cartridge.  Please explain.    

    Doricee wrote:
    Office Jet 6600 ink cartridges. 933 cyan, magenta and yellow.  My new cartridges in cyan XL is the same size as old regular size cartridge.  Please explain.    
    Hi,
    The XL cartridges are physically same size with the normal cartridges, only THE volumes of ink inside are not the same. Normally the volume of ink inside a XLcartridge is more than double the volume of ink inside a normal cartridge.
    Hope this helps. Note: they must be physcally same size otherwise they won't fit.
    BH
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  • How to Find unused programs / T-codes for the past three months

    How to find the unused programs / transaction codes for the past three months,
    I tried with the ST03 Transaction but it gives only the Tcodes, program used in last one monthu2026
    Regards,
    Purshoth

    This depends on the data retention time (in days) maintained in your system. In ST03, on the right hand side, check "Collector" tab, under that "Performance Database" and then "Reorganization" which will give you the details retention times  (in days).
    Also please check the link http://inet.tamko.com:8081/saphelp/helpdata/EN/c4/3a68d5505211d189550000e829fbbd/frameset.htm for more details.
    Thank You.

  • Area under ink cartridges covered in black ink

    The are under the ink cartridges (when they are all the way to the right) is so covered with black ink, it rubs off on the plastic rollers and leaves big vertical black streaks on EVERY page.

    Hi , I understand that under the cartridges, it is covered in black ink. I will certainly do my best to help you. There would be a reservoir under the cartridges that should catch the extra ink, if it is full, you may have to have the printer serviced or use something to soak up the excess ink if you are out of warranty. I have included a document for fixing print quality issues, run the cleaning tool, to see if it may help.Fixing Print Quality Problems for the HP Photosmart Premium Fax All-in-One Printer Series (C410a, C410b, C410c, C410d, C410e). If the issue continues, please Contact HP Support for further assistance. Fill in the model number and the form to receive a case number for quicker assistance. If you appreciate my efforts, please click the 'Thumbs up' button below. Thank You.
      

  • 61 ink cartridge options for waterside decals

    i am trying to do waterslide decals with an oficejet 4635
    after they are printed, installed and clear coated they look great for about 4 months, but later the ink is bleading all over.
    are there any ink options for this printer?
    are 61 cartriges pigment based?
    This question was solved.
    View Solution.

    The black 61 cartridges are pigmented, the color 61 cartridges are dye based.  For a water decal I would recommend only using black ink, the color will likely bleed as it gets wet.
    Bob Headrick,  HP Expert
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  • Can i trade new ink cartridges (unopened) for new printer type

    Bought new printer.  Have new ones from old printer..does HP have a trade policy>

    Best bet is to call HP phone support for your country to see what they can offer. Failing that, another option is to sell them on eBay.
    Phone no.s
    http://welcome.hp.com/country/us/en/wwcontact_us.html
    Although I am an HP employee, I am speaking for myself and not for HP.
    Twitter: @Ciara_B_HP

  • HP Officejet Pro L7580 - Yellow Ink Cartridge keeps popping out although it's brand new.

    Hello,
    I have had this officejet printer for about 4 years. I have never had a serious problem until now. A few days ago I replaced the yellow ink cartridge (88XL) because the ink indicator showed it as being completely empty. After replacing the cartridge with a brand new cartridge from OfficeMax, the cartridge pops out while I'm trying to print or copy something and the displays says that the yellow cartridge's ink level is not enough and needs to be replaced.
    It seems at first glance that this is a mechanical problem concerning the yellow ink slot; however, I'm not sure. Or I suppose the problem could be related to the cartridge itself. To get around this problem, I've held down the cartridge and stuck a small pencil in the opening where the small latch of the "ink cartridge compartment cover" normally goes in. That way I've been able to print, but it's really a hassle. And honestly I don't think this is the real solution to the problem.
    If anyone knows how to resolve this issue, I'd like to hear from you. Please let me know as soon as possible. Worst comes to worst I will have to go out and buy another printer.

    Try this for a Quick Fix ...........
    After reading other forum comments from people having the same problem with the yellow cartridge popping-out, combined with others who have realised that HP have no interest in compensating anyone for this rediculous example of, at best, 'bad design', or at worst 'blatent planned obsolescence', I have created a 'quick fix' that may add another 1, 2 or more years of life to the HP Officejet Pro L7580 Printer.
    This is not the elegant technical solution I was hoping for.  However, in hindsight, it may prove to be a more reliable solution than replacing the faulty part that is actually causing the problem.  So, here it is the Quick Fix ........
    I found a wooden triangular door stop that I cut to size that fitted exactly in the space between the plastic door and the offending yellow cartridge. To hold it in place, I wrapped the doorstop with 2" cellotape, then I stuck the door stop to the inside of the plastic door with double sided cellotape (double sided stick-on foam would also work well). With the doorstop in the correct place, the plastic door closed perfectly and was snug enough to apply sufficent pressure to the offending yellow cartridge, and hence stopping it from popping out again.  To make sure the plastic door does not 'fly open' with the pressure of the yellow cartridge (when it wants to pop out!), I applied another piece of 2" cellotape around the outside of the door, holding it to the body of the photocopier.
    This exercise only took 10-15 mins to do.  I feel this is a much better option than spending another $300+ on a new All-in-One  system, as well as being a good environmental solution.  If this is DELIBERATE 'planned obsolescence', companies like HP need to be more accountable for, at best, 'sloppy design'.  Any feedback would be appreciated.

  • - HP puts a chip/fuse in the ink cartridge. HP Inkjet 6700 premium

    HP is scamming everyone with inkjet printers.  They will not let you refill them they have a chip/fuse that will not let you refill any inkjet line of printers...
    If you search all the websites with refill instructions have been removed from the internet. 
    BUYER BEWARE I wouldnt purchase an HP printer unless you get laser or just love to spend money on ink cartridges.
    Brother makes a decent inexpensive home printer

    Kforttz wrote:
    Each time you install ink it depletes 25% from all existing cartridges via priming. Huge money pit. Say all my ink is at 100% capacity. I replace magenta then all ink is down to 75% before I print a single page! Say I replace yellow next. I'm down to 50% ink on all cartridges except the one I just replaced. If I next replace cyan I'm down to 25% ink on the brand new black ink cartridge. For me this translates to $15 a page for black and white print out! How is this not a scam? Especially considering I can't print black and white document without having color ink.
    Wow! 25% ? I knew the priming routine depleted more ink than the average print job, but 25% seems excessive!

  • Ink Cartridge Problem:

    Ink Cartridge Message:  One or more cartridges appear to be missing or damaged.  Install or replace the affected cartridges.  All cartridges are new.  I had a paper jam and at first only the black wasn't printing.  Now I'm getting this message an all of the cartridges are lit up.  Help!!!  It won't let me print at all now!!!

    Hi , Welcome to the HP Support Forums! I understand that you're getting an error message on your HP Photosmart 6525 e-All-in-One Printer. I'm happy to help. I would try the steps within this guide,'Incompatible Ink Cartridge' or 'Indicated Ink Cartridge Must Be Replaced' Displays for HP Deskjet Ink Advantage 6520 and Photosmart 6520 e-All-in-One Printer Series This document is for the HP Deskjet Ink Advantage 6520 e-All-in-One and HP Photosmart 6520 e-All-in-One Printer Series.After you install a cartridge, an 'Incompatible Ink Cartridge(s)' or a 'The indicated Ink Cartridge(s) must be replaced' error message displays on the printer control panel. An icon displays on the control panel that indicates which cartridge is causing the error. NOTE: If your printer shipped with SETUP cartridges, you must install them during initial printer setup or an error occurs.Solution one: Use genuine HP ink cartridges HP recommends that you use genuine HP ink cartridges. HP cannot guarantee the quality or reliability of non-HP ink cartridges or refilled HP ink cartridges. If you do not use genuine HP ink cartridges, the steps in this document might not resolve print quality issues.Important: Before you begin, make sure that the cartridges are compatible with your printer.Visit HP SureSupply to check ink cartridge compatibility or purchase replacement ink cartridges.Go to the HP SureSupply website.Scroll to the bottom of the page, and then make sure the country/region location is correct.Follow the on-screen instructions to order new ink cartridges or check ink cartridge compatibility with your printer.Genuine HP ink cartridges can also be purchased from other retailers.If the cartridges are compatible, continue with the steps in this document.If the cartridges are not compatible, continue to the step to replace the cartridge.Important: You must follow these solutions in the order presented to resolve the issue. Solution two: Make sure that the cartridges are inserted correctlyThe control panel might display an error message if the ink cartridges are not inserted correctly. Make sure that the cartridges are inserted correctly.If the printer is off, press the Power button () to turn on the printer.Open the cartridge access door. The carriage moves to the access area.Figure : Open the cartridge access doorCheck the color icons on the cartridges and the carriage. Make sure that the color icon on each cartridge label matches the color icon on the carriage slot.Figure : Match the color iconsRun your finger along the top of the cartridges to check for any unseated cartridges in the carriage. Press down on any cartridge that is higher than the others to firmly snap the cartridge into its slot.Figure : Snap the cartridge into its slotIf the cartridge does not snap into place, or does not seat properly, remove the cartridge from the carriage. Gently bend the tab away from the cartridge, and then reinsert the cartridge into the carriage. CAUTION: Be careful not to bend the tab out more than 1.27 cm (0.5 in). Moving the tab too far might damage the cartridge or cause the tab to break off.Figure : An example of gently bending the tab away from the ink cartridge.Gently bend the tab away from the ink cartridgeDo not bend the tab more than 1.27 cm (0.5 in)Close the cartridge access door.Figure : Close the cartridge access doorSolution three: Remove, reseat, and reinsert the cartridges Remove, reseat and reinsert the ink cartridge or ink cartridges to examine the cartridges identified in the error message on the control panel.If the printer is off, press the Power button () to turn on the printer. Wait until the printer is idle and silent before continuing.Open the cartridge access door. The carriage moves to the access area.Figure : Open the cartridge access doorPress the tab on the front of the cartridge in to release it, and then pull up on the cartridge to remove it from the slot.Figure : Remove the cartridge from the slotIf an orange pull tab is still attached, remove it.Figure : Orange pull tab CAUTION: Make sure that you remove the orange pull-tab and plastic wrap completely before you twist the orange cap in the next step. Otherwise, ink might leak from the cartridge. When you remove the plastic wrap, the paper label on the top of the cartridge tears slightly, which is necessary to properly vent the cartridge.With the nozzle and contacts facing down, slide the cartridge into its slot. Press down on the cartridge until it clicks into place.Figure : Reinsert the cartridgeRepeat the previous steps to inspect any other cartridges indicated on the control panel.Close the cartridge access door.Figure : Close the cartridge access doorIf these steps resolved the issue, you do not need to continue troubleshooting.If the issue persists, continue to the next solution.Solution four: Clean the cartridge contactsFollow these steps to clean the contacts on the cartridge and in the cartridge slot. CAUTION: Clean the cartridges one at a time. Do not leave a cartridge outside the printer for more than 30 minutes.Gather the following materials:Clean, lint-free swabs that will not come apart or leave fibersA sheet of paper to place the cartridges onPress the Power button () to turn on the printer.Open the cartridge access door. The carriage moves to the access area.Figure : Open the cartridge access doorDisconnect the power cord from the rear of the printer. WARNING:You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.Press the tab on the front of the cartridge in to release it, and then pull up on the cartridge to remove it from the slot.Figure : Remove the cartridge from the slotHold the cartridge by its sides, and then find the electrical contacts on the bottom of the cartridge. The electrical contacts are four small rectangles of copper-colored metal.Figure : Cartridge contactsCartridge contactsInspect the contacts for ink and debris buildup.Wipe the contacts with a swab until no debris remains on them. CAUTION: Be careful to wipe only the contacts. Do not smear any ink or debris elsewhere on the cartridge.Turn the cartridge on its side, and then place it onto the sheet of paper.Locate the electrical contacts in the cartridge slot. The contacts are four copper-colored pins.Figure : Location of the cartridge slot contactsWipe the contacts with a swab until no debris remains on them.With the contacts facing down, slide the cartridge into its slot. Press down on the cartridge until it is firmly seated.Figure : Reinsert the cartridgeRepeat these steps to clean and reinsert any of the other cartridges.Close the cartridge access door.Figure : Close the cartridge access doorReconnect the power cord to the rear of the printer.Press the Power button () to turn on the printer if it does not turn on automatically.If these steps resolved the issue, you do not need to continue troubleshooting.If the issue persists, continue to the next solution.Solution five: Restart the All-in-OnePress the Power button () to turn on the product.With the product turned on, disconnect the power cord from the rear of the product.Unplug the power cord from the wall outlet.Wait at least 15 seconds.Plug the power cord back into the wall outlet.Reconnect the power cord to the rear of the product.If the product does not turn on by itself, press the Power button () to turn it on.If these steps resolved the issue, you do not need to continue troubleshooting.If the issue persists, continue to the next solution.Solution six: Remove and reinsert the cartridges againRepeat the steps that you performed earlier in this document to remove and reinsert the cartridges identified on the control panel.If these steps resolved the issue, you do not need to continue troubleshooting.If the issue persists, continue to the next solution.Solution seven: Clean the cartridge contacts againCleaning the cartridge contacts again can help resolve the issue. Repeat the steps that you performed earlier in this document to clean the contacts of the cartridges identified on the control panel.If these steps resolved the issue, you do not need to continue troubleshooting.If the issue persists, continue to the next solution.Solution eight: Replace the cartridgeFollow these steps to replace the cartridge indicated on the printer control panel.Video of replacing the cartridges The following video demonstrates how to replace a cartridge. NOTE: This video shows the HP Photosmart 6520 e-All-in-One printer, but the steps are the same for your printer. If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube. Step 1: Check the ink cartridge warranty statusIf you have a defective ink cartridge or printhead, it might be under warranty. To check the warranty on your ink supplies, go tohp.com/go/learnaboutsupplies, select your country/region, and then review the limited warranty information for your supplies. Step 2: Replace the problem ink cartridgeReplace the problem ink cartridge.Press the Power button to turn on the printer, if it is not already turned on. Wait until the printer is idle and silent before continuing.Open the cartridge access door. The carriage moves to the access area.Figure : Open the cartridge access doorPress the tab on the front of the cartridge inward to release it, and then pull up on the cartridge to remove it from the slot.Figure : Remove the cartridge from the slotPull the orange tab to remove the new cartridge from the plastic wrap.Figure : Remove the new cartridge from the plastic wrap CAUTION: Make sure that you remove the orange pull-tab and plastic wrap completely before you twist the orange cap in the next step. Otherwise, ink might leak from the cartridge. When you remove the plastic wrap, the paper label on the top of the cartridge tears slightly, which is necessary to properly vent the cartridge.Twist the orange cap counter clockwise until it snaps off the new cartridge.Figure : Remove the orange cap from the new cartridgeWith the nozzle and contacts facing down, slide the cartridge into its slot. Press down on the cartridge until it is firmly seated.Figure : Insert the cartridgeClose the cartridge access door.Figure : Close the cartridge access doorIf these steps resolved the issue, you do not need to continue troubleshooting.If the issue persists, continue to the next solution.Solution nine: Service the All-in-OneIf you completed all the preceding steps and your product still has an issue, service the product. Contacting HP for service in all countries/regions except Asia Pacific.First, go to Check your product warranty to check your printer warranty status, and then go to Contact HP Support to find an authorized service dealer or to schedule a repair.Repair fees might apply for out-of-warranty printers What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process:
    Step 1. Open link: www.hp.com/contacthp/
    Step 2. Enter Product number or select to auto detect
    Step 3. Scroll down to "Still need help? Complete the form to select your
    contact options"
    Step 4. Scroll down and click on: HP contact options - click on Get phone
    number
    Case number and phone number appear. I hope this helps. Good Luck!

  • New ink cartridge problem

    My black ink cartridge needed replaced. I put the new one in and when I printed the test sheet it had only black and no color on it. I get a message it cannot be calibrated. I have never got this before. Any suggestions?

    Hello ,  I may be able to help you with the colour printing issue on your Photosmart D110. Usually the calibration the printer wants to complete is the alignment. The alignment page needs all colours and black to complete successfully. When was the last time you replaced your colour ink cartridge? If you believe it does have ink, you could try the steps in Fixing Print Quality Problems for the HP Photosmart e-All-in-One. Please Note: HP recommends that you use genuine HP ink cartridges. HP cannot guarantee the quality or reliability of non-HP ink cartridges or refilled HP ink cartridges. If you do not use genuine HP ink cartridges, the steps in this post might not resolve the issue you experiencing. You could also see how non-HP supplies compare to refilled or remanufactured cartridges from the Buyers Lab Report.
    I would also suggest reviewing the Limited Warranty for HP Ink Cartridges and Customer-Replaceable Printheads for HP Inkjet Supplies.  Please let me know if any of these steps resolved your issue, or if there is anything else I can do to help.  I look forward to hearing from you!  Thanks, 

  • Failure to print alignment page after changing ink cartridge

    I just replaced the tricolor ink cartridge in my ENVY 5530 printer and after installing the new cartridge the unit is stuck in a loop of "Now printing alignment page..."  however there is no noise indicating that the page is being fed.  Attempts to cancel the action also result in a prolonged  "Cancelling ..." but with no action. Based on other comments in this forum I have:unplugged the unit.removed all ink cartridgesRestarted the unit - where in I receive a message that I should use the power off button to prevent damage to the unit.reinstalled the cartridgesAttempted to print the alignment pageHowever the cycle simply repeats itself.Any assistance would be appreciated - the unit was functioning perfectly fine before it simply ran low on ink and used the ink cartridge sent by HP Ink service as the replacement unit. Many thanks in advance. 

    Hi SolomonI, Welcome to the HP Forums.  I see that you are having an issue after you have installed new ink. I see that you have done numerous steps in the attempt to resolve this issue. You stated that you unplugged the unit from the power source.  Please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. One thing to try is to by pass the alignment page and see if the unit will print from a copy or print from the computer. Let me know how you make out.  I will be happy to research other options if needed.  Cheers,     

  • Defective black ink cartridges 564XL

    I have purchased 2 new HP ink cartridges - 564XL for my printer. Neither worked. I followed the instructions online for how to mak them work, but to no avail. I would like a refund for these 2 cartridges. I would like to know where I could get cartridges that work! This is very maddening.

    Hi,
    What is your printer ? HP 546XL supports the following printers:
    Supported Printers:
    Photosmart B109a, B110a, B111a, B209a, B210a, B8550, B8553, B8558, C309a, C310a, C410a, C510a, C5324, C5370, C5373, C5380, C6375, C5388, C5390, C5393, C5460, C6300, C6324, C6375, C6380, D5460, D5463, D5468, D7560, 5510, 6510, 7510, 7520 Deskjet 3070a, Deskjet 3520, Officejet 4610, Officejet 4620, Deskjet 3070A, Deskjet 3520, Deskjet 5520, Photosmart B109A,Photosmart B110A,Photosmart B111A,Photosmart B209A,Photosmart B210, Photosmart PRO B8550,Photosmart Pro B8553,Photosmart Pro B8558,Photosmart C309A,Photosmart C310A, Photosmart C410A,Photosmart C5324,Photosmart C5370, Photosmart C5373,Photosmart C5380,Photosmart C8383,Photosmart C5388, Photosmart C5390, Photosmart C5393, Photosmart C5460, Photosmart C6300, Photosmart C6324, Photosmart C6375, Photosmart C6380, Photosmart D5460, Photosmart D5463, Photosmart D5468,Photosmart 5510, Photosmart6510,Photosmart D7560, Photosmart 7510, Photosmart 5520, Officejet 4610, Officejet 4620, Photosmart
    Regards.
    BH
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  • Printer not printing black even with new ink cartridge

    Responded to pop-up that ink was low. 
    After installing new black ink cartridge, attempting to print ink status report.  colors show OK but black is not printing at all.  Tried second new cartridge to no success. 
    Tried turning printer off and restarting - no change to problem.  still not printing black. 

    Hi,
    Please follow this HP document for this issue
    http://h10025.www1.hp.com/ewfrf/wc/document?docnam​e=c03946666&cc=us&dlc=en&lang=en&lc=en&product=408​...
    hope this helps
    Although I am an HP employee, I am speaking for myself and not for HP.
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