How to file a complain against HP Support for not service a laptop under warranty

I am facing an issue. I purchased a g two months back. I have to go through a long process of sending the laptop to them. The internal LCD is having small crack earlier i guess but after some day the screen started behaving weird And then stop showing anything on screen. I send the laptop and the service team investigated it and told me that there is a internal crack on the LCD and i need to pay $352 to get it replace. Seriously $352 for replacing a LCD for a laptop which cost me $380. Also, its under warranty why should i pay as there was no accident to the laptop not even a single scratch on the outside screen and on laptop.  Then they told me that this might be due to some pressure on the laptop..Strange if someone jumps on to the laptop there will not be any damage to external parts but internal screen will be cracked..That's pretty hard to digest even when the laptop external plastic is really cheap and even can break with a little pressure. But they send the laptop back to me without even listen to me, they do assign a case manager to me who just offer me 25% discount rather than listening to my complain.. and they closed the case without any more investigation even i asked them to do it again.

Honestly, internal cracking does happen. I had someone throw a Wii remote into my LCD TV and it busted the display. Whenever it was turned off, there was no physical damage. When it was powered on, it was very obvious that the display was broken internally. The pressure doesn't have to come from the back of the display, something could have hit the panel from the front, cracking the internals while not showing any damage on the outside.
You could find the part number for the LCD and and buy the panel and then replace it yourself. If you decide to go this route, I must warn you, replacing the LCD is one of the most difficult things to replace on a notebook. The $352 you are paying for is for the LCD panel and the cost of actually repairing the the notebook.
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