How to file a complain, please!

Question

I was about to leave Verizon, but sale rep. offered me a good deal to stay. So instead of leaving, I added 2 more lines on to my 2 existing ones to get the 4 lines for $160 (More everything plan). However, I was so shock when I received a bill of $665+ . I called customer service several times, but it does not get resolved. I called again tonight, but the line was extremely busssyyy!!!   Can some one in charge of customer service get back to me, please!

Answer 1

SuzyQ wrote:
The first bill is usually larger than subsequent ones - it includes device fees (did you have to buy new phones?), upgrade fees ($30 per upgrade), activation fees ($35 per new line), taxes ,etc. etc.
The $160 for four lines is for the service only; 4 smartphones is $40 x 4, or $160; but you need to add data for all those lines - what "bucket" do you have? 
The 4 lines for $160 would require her to be on the 10 GB data plan or higher. The 2 new lines she would have had to buy new phones for. She probably could have used her 2 other phones. Sound like she only needed 2 lines but added 2 more because she thought she'd be saving. People should use a bit of common sense and know you're not magically going to get $100 knocked off your bill. At&t plans is the same and they advertise it as 4 lines 10 GB for $160 also. But there is the fine print and by now people should know to read it first. The Verizon website states **Plus Monthly Verizon Edge Device Fees,
If it was within 14 days she could have gotten out of it. Also to anyone that doesn't know reps CAN NOT offer you "good deals".  Verizon reps do not have the power to change plans or pricing. They can not offer anything more than what is offered. The whole "threaten to leave get $20 knocked off your bill for year" thing works with pay TV companies won't work with Verizon.