How to file a complaint and remove charges

i was pretty happy with Verizon Fios until I recently added another TV box in the household. The box arrived within 2 days but after it was plugged into TV outlet, it just would not work. You would think that after intitial Verizon installation 2 years ago every single TV outlet in the house would be converted to Verzion but apparently that was not the case. After 2 days of trying to reach Verizon tech support, I finally talked to really nice gentleman who notified that a technican must be dispatched to my house. Ok...here goes my Saturday but it is what it is. On Saturday I get a text that a tech would arrive between 1 and 2 pm. needless to say the tech did not show up until 5 pm. It took the tech 15 min to convert the outlet and make the box and TV work. In the process of doing this, he somehow disconnected our whole sound system. All we heard was a loud bang and the tech quickly left the house. But i was still happy that the box and TV were working. It took my husband 2 hours to figure out what the tech did to the sound systen but everything finally worked again.This week I get a monthly bill for Verizon for 250$. 129 for my services, 24.99 for the new box and 90$ for dispatching the tech. It was never mentioned to me that I have to pay for tech to come out and surely I did not expect that techs make 180$ an hour. I want these charges to be removed because I am ready to cancel FIos and Wireless all together

Have you tried calling customer service at all?This is mainly a peer to peer support forum.Techs don't make $180. Company bills that much to cover not only their salary, but other expenses (employee benefits, his vehicle, tools, etc).Unfortunately others have complained that when a tech comes out, they did not know there would be a fee.

Similar Messages

How to file a Complaint with Verizon

I don’t know how to file a complaint with, or about, Verizon customer service. After calling Verizon I was shuffled between departments, supervisors, and finally directed to “verizon.com/contactus”. After spending an hour browsing the “contact us” section of the website, it became abundantly clear that I would not be able to find what I was looking for on the website.
A month ago I was in the middle of the moving process and was dreading the seemingly inevitable process of setting up the internet/television/phone, a process that I had to do many times before. My son had informed me of Verizon’s transfer service, also known as “Moving with Verizon”. As we were only moving 3 miles down the road, I figured that I would visit my local Verizon store as this would continue to be the store I turn to if I chose to stay with Verizon. I had several concerns that I wanted to have addressed, chief among them were:
- I have built up a significant number of movie titles in my digital library. If I stay with Verizon, will I be able to keep the movies that I had purchased?
- Each time I move I am inconvenienced with having to distribute my new phone number to my friends and family. Will I be able to keep my current phone number if I stay with Verizon?
- When I first started with Verizon I had significantly less credit with Video on Demand than I do now. If I stay with Verizon, will I have to go through the grueling process of building up my credit again?
The sales associate was very kind and willing to help. I was assured that
-          I should be able to retain my purchases with Video On Demand
-          I can bring my phone number from my previous address
-          My Video on Demand credit could possibly be reset after the transfer, but a single phone call to customer service could set my credit back to normal with minimal effort
Throughout my questioning I was assured that my current services would transfer uninterrupted by the time of the move. As you could imagine I was ecstatic. We scheduled a technician to show up to the new house, when I asked the representative on the phone “What should I do with my current cable boxes and internet router while I wait for the technician?” I was told that the technician would handle it.
The technician arrived two weeks ago, we were given a box and instructed to package the previous equipment and drop it off at our local Verizon store. The technician gave us our new number, when we asked him about our previous number he appeared to not know what we were talking about.   He was apologetic about the mix up and gave us a phone number that we could contact. Shortly after the technician left, my family noticed that our digital library was completely empty. The next day I went back to the Verizon store, was apologized to, and then instructed to only place one order in at a time, because multiple orders on a single account tend to slow each other down. We decided to resolve the issues one at a time starting with the phone.
My wife called and was told to wait a day or two. After waiting two days, my wife informed me that she was bounced between different departments over the course of several days, but was assured that the issue was resolved. I told my wife that I would handle the future endeavors with Verizon as she appeared to be a little flustered by the experience. I later received a courtesy call from Verizon confirming that our phone number was restored. I asked the lady whom I was talking to whether she could help me with my VoD service or transfer me to someone who could. She assured me that she could help and asked me whether or not we had received new set-top boxes for our televisions. After I informed her of the new boxes, she apologized to me and informed me that due to copyright infringement laws that our digital library was lost and that we could not receive any kind of compensation. I decided to call customer service, and after talking to representative for almost half an hour I was placed on hold and then told that there was nothing that could be done at this time and that I was going to be disconnected, before I could respond I was hung up on.
Three nights ago I took my concern back to the Verizon store as I dropped off our previous equipment. I was given several new phone numbers. That evening I spent over 2 ½ hours on hold waiting for a representative. After explaining my situation I was transferred to another representative who worked with me and put in a work order to have our digital library restored. I was quoted 48 hours, but the issue was resolved that evening.
Not intending to cause any more issues with Verizon until our digital library issue was resolved, my family abstained from renting or purchasing any movies from Video on Demand. I had promised my son and grandson that if the movies were restored, I would add the new Star Trek movie to our library so that we could watch it together. I was slightly irked to realize that when I tried to add a new title to my library an error message would pop up. I called the number on the message and entered the error code. I was placed on hold for almost an hour. When I finally reached a representative, he informed me that the problem was that my credit had been reset during the move and the issue could only be resolved by another department which had just closed for the evening. I decided to work at home the next day so that I could watch the movie when my son came home that evening. The next morning I called and realized that the opening time quoted to me was obviously in a different time zone. When I finally reached an agent, 2 hours later, I was told that I was 5 dollars over my credit limit. I informed the representative of my situation, as proof I pointed to the fact that the bill that I had paid earlier this week was almost 200 dollars more than my current statement. I was asked to wait 30 minutes and to call back if the issue hadn’t resolved itself within an hour. An hour later I called, explained my situation to another representative, and was told to call back in an hour if the problem hadn’t resolved itself. An hour later I called and after being sent to several different representatives I was asked to call back in an hour if the issue hadn’t resolved itself.
Meanwhile my wife was contacted at worked by Verizon, informing her that there was no record of us returning the equipment and that we could be facing additional charges if we did not straighten out the issue. After spending the next several hours assuring my wife and showing her how on the receipt, each piece of equipment was clearly scanned and entered into the system, I decided to call customer service again as my VoD was still displaying the same error message. I was apologized to yet again, and was told that my order was being slowed down due to a high number of unresolved issues on our account. I was assured that he would clear out the mess and that we should be able to order movies that evening, if not I should call back in 24 hours. I apologized to my son and grandson yesterday evening, both of them took it surprisingly well. This evening I waited until 7:30 to contact customer service (31 hours after I was told to wait 24 hours), I was placed on hold again and again for over an hour and a half. I finally was told that my account would be cleared out to resolve the issue, I informed the gentleman that I was already told that would be done and then referenced the ticket number that I had received (and double-checked) from the gentleman the day before. After speaking to his supervisor about the issue I was informed that there was no record of this action nor was there any ticket number matching the one I had given him. The gentleman tried to help me for several more minutes until he transferred me to another department because neither he nor his supervisors could understand why my account wasn’t letting him change the date on my ticket, as he had reset all my resolved issues.
I explained my situation to the representative who after reviewing my account information informed me that I could have had the issue resolved on the 29th of August but someone during my process removed my order. She then informed me that due to the number of unresolved orders on my account the system could not let her schedule a credit increase until the 26th of September. After repeatedly asking her what I could do to expedite this process, I came to realize that all she could do was repeat to me the information that she had already said. I then asked her who I could talk to resolve this issue or file a complaint. After rambling for several minutes I was then transferred to the billing department. After explaining my situation, yet again, to another representative, my account was reviewed again, and I was once again informed that I was over my credit limit. After going into details a little more intimately, I was assured that the earliest that I could receive the credit increase was the 26th of September, and that I should make another payment. I informed her that I had just paid over $550 dollars on my last bill and had given up the majority of my free time over the last 2 weeks trying to resolve issues that I was assured wouldn’t be a problem by a Verizon representative.   I asked if I could receive a small credit to my account ($30) so that I could just watch the movie and feel like I received a small victory for sacrificing so much of my time. She informed me that only her supervisor could make that call. She informed me that I would have to wait around 15 minutes on hold (what’s 15 minutes when I’ve already waited 8+ hours on hold?). After explaining my situation to Cornell he reviewed my account and then reworded what I had just told him. He informed me that the department that deals with my issue (the department that just transferred me to billing) was now closed and that I would have to wait until Tuesday (4 days) to have my issue resolved. After explaining the fruitlessness of dealing with that exact department with the exact information he was trying to send me off with, he placed me on hold for several minutes and then came back and agreed to only meet me half way, a $15 dollar credit. I was extremely offended. This is not even 3% of my average bill. $15 for 2 weeks of unsatisfactory service, in addition to 12+ hours of my personal time in addition to my wife’s time and visiting the Verizon store. After explaining to Cornell that $15 was less than satisfactory, I asked for an email address or a complaint line. He agreed with me that it was frustrating and explained to me that it was getting late for his department “almost 11:40 in the evening”, the exact time where I am. He gave me Verizon.com/contactus, which after reviewing the page, I became insulted. I have continually followed up with my phone calls and stayed loyal to Verizon, following the instructions of each representative that I have talked to in the last several days.
Verizon has provided both my family and me with an excellent entertainment package as well as outstanding customer service in the past. I would like to believe that despite the fact that I was lied to by both a sales representative and a supervisor that my family’s experience over that last few weeks with Verizon is not a common one. I am more than willing to place this movie order on my next bill, all I ask is that you please help me to enjoy the advertised early release and to enjoy the services I previously had with your company.

We've been having problem with our Verizon Fios set up since the moment we moved in to our new place. We've had several technicians come through, and then eventualy aftet two weeks of setting up appoitments and calling the customer service folks, they were finally able to resolve the issue. However, the nightmare doesn't end here. Last week, our neighbors switched over to Verizon Fios, and their technician swtiched our cables with theirs ( what a sloppy, lazy, job) meaning that they unplugged everything that was running to our apartments and transferred over to their becuase they didn't want to put in the extra work to chech and make sure that everyone was getting service. After, we had noticed the problem, my husband called customer service to put in a ticket for the technician to come through and resolve the issue. The ticket was made for Wednesday, Nov 7th, 2013 under ticket number {edited for privacy}, the rep had clealry stated that a technician will come anytime from 3 - 7, which meant that one of us had to be home. My husband took off work and waited for the technician to come through, however, NOBODY showed up. Instead, they told us that they were came at 5 oclock but nobody was home. The same day we called customer service again, and reschudeled to the next day. Thankfully, someone showed up at literally 7pm, meanwhile my husband was waiting at home since 3pm. After hounding them down and calling every hour to make sure that they would show up. Sure enough, they coudn't fix the wiring with out a bucket truck, which the technician mentioned he didn't have since it was already late in the game and eveything was closed. So again, my husband called to make another appoitment, for Saturday, November 9th, 2013, and again, the customer service people confirmed that someone will show up on this day from 8am-12pm. Guess what!? NOONE came, because NOONE issued a ticket, meanwhile we knew for a FACT that we made an appoitment. It's been one week, and no end to this problem. I am appalled, that a multibillion dollar company such as Verizon has such poor customer service in this area. It is sickening and sad, that noone can come and fix a small issue such as this. I hope that this will be resolved tomorrow, ( as they confirmed that they will come on Sunday) if not we have no other choice but to cancel our services and switch to something else. If only Google fiber was in town, things would have been so much easier, and not OVERPAID, especially now with the CRAPPY service we've been getting.

Lost serial numer and how to file a complaint.

Hello
referencing case
Case #0215015391
Case #0214861222
Case #0215015279
Case #0214955367
I am incredibly frustrated and appalled at the customer service I have received whilst attempting to resolve a lost serial number.
My hard drive became faulty and I had to replace it. Whilst trying to reinstall my educational copy of CS6 I realised I had lost my serial number (but had my product code <Removed by Moderator> .
I contacted Adobe and was told to provide proof of purchase. I received my copy of CS6 through my Disabled Student Allowance, which means it was purchased on my behalf by a funding body and brought from a specialist company (Invate). I have contacted both establishments and all the documents they could provide me with where an invoice and a quote for the equipment. I have also provided my proof of eligibility at the time and the university email address the serial number would have been sent to.
I first contacted adobe customer service on the 9th of February, three of my cases have been withdrawn without any contact or explanation. All that was posted on the cases was a short sentence saying we have not received a response from you. I was told I would be emailed. I have contacted Adobe customer services four times, all that happens is they open a new case which ends up being withdrawn. I have spent many hours talking to your customer service and emailing companies to find proof of purchase. I have also lost three weeks of work and access to my files due to a lack of any response, general neglect and poor service.
I am incredibly annoyed and saddened by the lack of assistance.I have loved using adobe’s products but this is unacceptable treatment.
I want to file and official complaint and I want this issue resolved immediately.

Bethanyw45329462 I am sorry that you are facing a frustrating experience locating your registered serial number. I did review your account and case 214861222 has been escalated. I also show that you have attached your proof of eligibility and proof of purchase to the case.
If you do recall the e-mail address which was utilized to register your Creative Suite 6 software title you can locate it under the account at http://www.adobe.com/. Additional details regarding how to locate registered serial numbers can be found at Find your serial number quickly. Creative Suite 6 will register to an Adobe ID as part of the activation process so it is likely that the software title was registered. If there any additional e-mail address or phone numbers that the software would be registered under please feel free to update case 214861222 with the details.
If you continue to experience difficulties you are welcome to update this discussion.

Could anyone show me how to file a complaint with Verizon Customer Service?

I would first like to state that this is my first time having an issue with Verizon Customer Service.In all my years of using their service, I had never run into someone that truly had no idea what they were talking about. I would like to file a complaint to save everyone from experiencing the frustration I am feeling and from wasting your time.
Here is the story, so that you can understand the reason why I would like to file a complaint;
My phone has always had an SD Card in addition to the phone memory because my phone memory is already tiny, less than 1 GB.I put things that cannot be put on my SD Card (my text messages, contacts, etc.).
This past week I kept on receiving air messages that my phone memory was full. I deleted most of my text messages but I still received air messages that my phone memory was "full". I therefore decided to call Verizon Wireless to see if they could help me solve my problem or at least educate me on what was taking space in my phone memory.
Well, I unfortunately had the luck of being connected with a representative named "Naima" and I told her about my phone memory problem. She said she knew how to fix my problem and instructed me to click on the "Format SD Card" button. Following her instructions blindly, I never once stopped to consider that clicking on that button would erase everything. And so ALL my pictures, ringtones, and videos were erased.
Trying to fix her mistake she dug herself into a deeper hole. Instead of admitting that she had made a mistake she claimed that my pictures, ringtones, and videos could be recovered, She had me access Backup Assistant, but my stuff was NOT saved there. I later learned that my phone's Backup Assistant can only save contacts, NOT pictures. She knew what phone I had (representatives have all the phone's info and history) yet she led me in circles and wasted my time and could not own up to her mistake.
What upsets me is the fact that she did not even KNOW that the phone memory and SD Card are 2 COMPLETELY DIFFERENT things.And also she could not own up to her mistake, but instead wasted at least an hour of my time trying to get Backup Assistant to do something it could not.
I then attempted to file a complaint to found that Verizon makes it Virtually Impossible to file a complaint, only through MAIL! Really??

Well actually sending a certified return receipt letter to Verizon Wireless may or may not do any good. you can also file a complaint here http://www.bbb.org
Those out of memory messages usually mean internal memory is getting full. I have no idea of your make and model of device but there are many articles via google that tell you how to transfer files from internal memory to sd card memory.
Now on the off chance your sd card is nearing its capacity you can either hook to your computer via usb and the computer will show two drive letters. One is internal memory and the other is the sd card memory. If its internal memory and your sd card is not full you can drag and drop the files to the sd card. However you can also get a card reader and then make a saved files folder on your desktop, then cut and paste any or all movable files to that new folder you just created. its really very easy.
You can also remove files from internal memory (music, photos,documents) to that folder on your desktop. You can also remove all files and photos from the sd card on a regular basis to never have that low memory problem again. I always purchase the largest sd card that is usable on my device and never save anything like music and photos to internal memory.

Does anybody know how to file a complaint within Verizon?

• I have been long standing customer of Verizon and have had corporate, personal land lines, Internet and Wireless accounts with them for over 20 years.
• On 01/09/15 I called up customer service at Verizon Wireless to complain about $150 in international call to Canada made during the months of November and December 2014.
• I expressed concern that I used to have an international plan for years with them that covered calls to Canada and that after my plan had been changed last year at Verizon's recommendation, this feature no longer seemed to be part of my new plan.
• I requested a credit of some sort to reflect my many years of customer loyalty with them, my very limited usage of my wireless line and additional business that I gave them regularly.
• Not only was Connie - a supervisor in customer service - not willing to provide me with any relief; she insisted that plan details and changes were communicated to me in writing and it was my responsibility to read and sift through the fine print!
• It is indeed very disheartening to be treated in fashion by a well respected company like Verizon, whom I have used for many years.
• Hope someone reading this feedback will make a note - this is not how loyal customers ought to be treated. I will most certainly be looking at competitive alternatives for ALL my telecommunications needs in the coming days.
• Does anybody on this forum know where to file a formal complaint and/or escalate an issue within Verizon?

How To: Direct Message and tanishas1_vzw

How to File a Complaint

I recently had one of the worst experiences I've ever had with a company with Verizon. I had called to setup my internet and TV in late June for a date in late July. Come late July on the date it was to be installed I recieved an automated call saying my date for installation was being moved. I pressed "2" to not confim this date and speak with a representative. Once I was transferred the representative told me everything was okay and they would be at my place between 1-5 on that day and I had nothing to worry about. Around 4:30 I called customer service to check again and note that the time was getting close. This representative also assured me everything was fine and they would be there soon. He even went as far as to say, "you won't be calling us back." 5:30 comes and again I call and say something and the representative tells me that he must just be running late and I should wait another hour before calling back. Needless to say they never showed up. I called back in an hour but customer service was close. I finally got through to someone in the Repair Service Center and they were let me know I could reschedule for 4 days later to have my services connected. I let them know this was unacceptable and demanded a supervisor. They said okay, I was transferred...but it wasn't to a supervisor...it was to someone in customer service who told me the same thing the last person told me. This representative then placed me on a 20 minute hold for a supervisor and came back to say "the supervisor is still on another call and told me I could give you a $40 bill credit and we could only have the installation moved to 4 days later. The representative then told me he would place a follow-up on my accound and have a supervisor call me in 2 days (the next day was a Sunday so I understood that) and maybe they could move my installation up. That day came and went and I recieved no call from any supervisor or anyone. I called myself today and explained my situation and demanded to speak to a supervisor. I was placed on hold for 10 minutes and was then told by the same representative that nothing could be done but schedule the installation for a much later date. I understand that I can't get it installed any sooner because there are other appointments and they can't bump someone else. I just find it amazing how every person I talked to was incompetent from start to finish. Now I can't even file a complaint to anyone because I can't get a supervisor no matter how many times I ask. I am also now 5GB over my Verizon Wireless data plan because I needed the internet for school work on the day I asked for the installation. So that $40 bill credit I was given is going to go back with them. And the 6-7 hours I waited home all day waiting for installation that never showed...well I guess that was only worth $40. And the 4 extra days I have to wait now with countless hours on the phone and on hold with them...well I suppose that is only worth $40 too. I have been a long customer of Verizon Wirelss and was looking forward to their TV and internet service, but I am having severe doubts. If I can't get through to some sort of supervisor or complaint department within the next day or two I'm going to cancel my installation that is scheduled for two days from now. Please someone tell me how to write an e-mail to Verizon to file a complaint. It baffles my mind that they would allow this to happen to anyone.

Hi iChaseH,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Very insulted. How to file a complaint against a bestbuy manager?

I went to the Pasadena store on Foothill to purchase a tablet today, and while I was there, I inquired about the 10% student discount. After speaking to several employees who were unable to answer my question, I was directed to the manager, Matt, who informed me that I had to provide proof of enrollment.
When I tried to log in to my school account on a nearby tablet, the internet connection kept failing, so the manager told me to try logging in on an iMac instead. As I walked by him to the Mac section of the store, I heard him say, under his breath, to another employee "If it's not too difficult for you."
Once logged in, I turned to another employee who had been helping me before and told him that the manager’s comment was extremely rude and that I wanted to file a complaint. The employee acknowledged that the manager’s comment was inappropriate but simply replied with, "Oh, I didn't say that. He is my supervisor... so," implying that nothing could or would be done to hold the manager accountable. To add fuel to the fire, the manager came back and gave me attitude about applying the discount, even though I had provided proof as requested.
I find it completely unacceptable and insulting that a Best Buy store manager made such rude comments about me. I can only speculate whether he said those comments because of my age, gender, race, or some other factor, but either way, a comment such as the one he made has no place in a retail setting, especially from the mouth of a store manager.
It is disconcerting to me that even an employee would say that nothing could be done even if I filed a complaint. How can Best Buy not hold its store managers and employees accountable for the way they treat and speak to customers? Regretfully, I will never return to that Best Buy store and am considering never stepping foot into a Best Buy again. Hopefully, you can take this information and use it to provide a better customer experience.

Hello ahu,
I was very shocked and disappointed to read about your experience at the Pasadena store. This does not in any way approach the kind of stellar level of service to which we aspire! There is never a circumstance where it is appropriate or acceptable for our store representatives or managers to be anything but respectful when you visit our stores. I'd like to offer my personal apology for your having had to endure such unprofessional behavior.
Despite the poor performance of the manager in question, were you able to get the information you needed and complete the purchase that you intended to make? Did you happen to note the first name of the manager? In any event, I will be forwarding your remarks to the store's general manager so that he or she is aware of what occurred and can take the necessary steps to ensure that it doesn't happen again and that your next visit to this store provides for a better experience.
I'm very grateful that you brought your situation to my attention.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Carriage return in textarea - how do I check for and remove it???

I have an html form that has a <textarea> element for user input. I work mainly with Java and some JavaScript. Since carriage returns are permitted in a <textarea> element, upon retrieving the value submitted, my Java and/or JavaScript variables contain carriage returns as well, making the values incomplete.
For Example :
String dataSubmitted = request.getParameter("formInput");
<script language="JavaScript">
var textValue = "<%=dataSubmitted%>";
....//do other stuff
</script>When I view the source of my JSP page, the above statement of code looks like this:
var textValue = "This is some text that
I submitted with a carriage return";I'm putting the text submitted through this form into a mysql database, and when I pull up the values I find that it has recorded the carriage return as well. There is an actual symbol representing a carriage return in the db field.
What I'd like to do is use some Java code to go through each character of the String and find and remove the carriage return, perhaps replacing it with an empty space instead. But how do I check for a carriage return in a String variable?
Also, is there a way to use JavaScript to alert the user when the carriage return button is pressed when they're in the <textarea>?
Any input is appreciated,
Thank You,
-Love2Java

What I'd like to do is use some Java code to go through
each character of the String and find and remove the
carriage return, perhaps replacing it with an empty
space instead. But how do I check for a carriage return
in a String variable?The carriage return is represented by the \r. Generally there is also a newline, the \n. You can use String#replaceAll() to replace occurences of them by a space.
string = string.replaceAll("\r\n", " ");
Also, is there a way to use JavaScript to alert the user
when the carriage return button is pressed when they're
in the <textarea>?You can capture keys using the 'onkeypress' attribute. The keyCode of a the return key is 13. So simply catch that:<textarea onkeypress="if (event.keyCode == 13) alert('You pressed the return button.'); return false;"></textarea>The return false prohibits the linebreak being inserted. If you remove that, then it will be inserted anyway.

How to file a complaint regarding rewards

I have opted for Verizon residential plan in March 2013. During the process, Verizon customer support person helped me to get the service. There was $250 reward promo going on at that time for getting the service for 2 years contract. During each step of process online the customer support person assured me that i will get the rewards. And now after 4 months when i did not get the rewards i contacted the rewards department and according to them, i am not eligible for the rewards. Not sure why. I have the entire chat history of discussion with verzion customer person who mentioned this to me many times. here is a quick snapshot of this,
{edited for privacy}
Not sure, where to contact to complaint and ensure that i get the rewards...Any help is appriciated
Thanks
Shakil

Hi Shakil,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

How to display backend Complaints and Activities on ICSS b2b screen

hi
Experts
We are on CRM ICSS B2B 4.0
Please help me in diplaying backend (i.e., created in CRM) Complaints and Activities on ICSS b2b screen.
Currently, we could able to display the complaints and activities created on Web after logging in as b2b contact person. But when we click on the transaction number link, it it not displaying the details.
We need the details to be displayed to change the status of the complaint
Is the TREX mandatory for such scenario?
waiting eagerly for your valuable inputs
regards
venugopalrao

resolved

How to file the complaint for GEEK SQUAD installation for car remote and alarm security ?

My name is Benny. I want to install the remote start and alarm in My 2015 Toyota Highlander. before I make an appointment. I go to Bestbuy store and make sure it's compatible with the Viper Responder LC3 5706V 2-Way Remote Start and Security System. Bestbuy print out the document everything say is compatible with my vehicle. and then I make an Appointment on July 31, 2015, 01:00 PM 4 Hrs162 SANTILLI HWY EVERETT MA Confirmation Number: VRJF2718. it is the lady help me to install it. she say it take 4 to 5 hours to finish. I said I wait here at Bestbuy out there until finish installation. After more than 5 hours. I come in the Bestbuy mobile installation there. and the lady tell me my car is broke fuse link. The vehicle will not start. and also she said she did not touch anything. I ask why the fuse is broke if you did not touch anything. she said the fuse broke all the time. It is normal. My car less than 1400 miles. just like new. My all family use Toyota. 6 year never broke the engine fuse. She try to tell me the fuse link broke is not because the installation process. She try to tell is not her responsibility. She said already call Woburn Toyota repair on Monday. I m so worry about my car. I take the subway to Wellington station and walk to Bestbuy on the next day. and then she tell me the car has to tow to Woburn Toyota to repair. on August 4. I went to Bestbuy with my friends. We talk to the Geek Squad manager I think his name is Jason. He tell me the car can fix and pick up today about 1PM, I called Woburn Toyota and they tell me pick up my car. after pick up my car. I have to go back to Bestbuy finish the remaining installation because the viper already installed in my car. About 2:30PM. Tom said it take about 20 to 30 minutes to program the key. after Program the key. It has problem to start the engine. Sometime the engine start only a few seconds it shut it down. He don't know how to program the key, the key has the code has to match the car. Tom keep try and try to start the engine until the car battery is dead. and then use the jump starter to charge the battery. and keep try and try. I don't remember how many time he try to start the engine. it make me very scare. I ask Tom many time about the compatible. He said yes. about 6PM. I talk to the manager, I said do you think will tow my car again. He tell me to talk to Tom. I told Tom I have to use my car tomorrow for work. I paid to much for the cab. And then he take out the Vipers. Wednesday 4:40am in the morning. I drive for my job. I found out the automatic light is not on. it has other issue. The Auto switch is on, but the automatic light is not on. me and my friends went to Bestbuy again and talk to manager. First He said is not my responsibility. You already pick up the car. I m telling you. no one will know the automatic sensor will broke if not drive at night or dark place. I have my KDLINKS X1 FULL HD WIDE ANGLE CAR DASHBOARD CAMCORER WITH GPS install in my car. The installation day is July 31. All drive load recorded. July 31. I drive my friends to China town and get in the Tunnel and then go back to Bestbuy get in the tunnel again. It show the light automatic on. No any problem when I drop on Bestbuy. I have alot Evidence prove. No one touch my new car. Only Geek Squad. I lost money because the Viper Responder LC3 5706V already used. It can't return it. Also I lost time. wait long time in Bestbuy, 4 hours job it take 5 days. I have no car to use. I have to paid the cab for my job. I have to drive my car to Woburn Toyota to see what is broke on 08/7/2015. After 5 hours long wait. The Toyota said Tom forgot to connect the wire. They said the first time broke the big fuse link and tow to Toyota repair. It is the big problem. It broke because they start the engine more than hundred time. I know because I took the chair and wait inside the second time with Tom. He try to start my engine between 5 second. I know what is troubleshooting. but if you try to start the engine 3 time and not work. You will know is sometime wrong. You have to find out the problem and maybe get help. Not just keep try to start the engine on the remote. I tell Tom even you try thousand time. it could be the same. I know I complaint the first time when they broke my car big fuse. but please don't treat my car like that. I want to ask you. if you take your car there for installation. You wait there more than 5 hours and your new car is broke by them. and you have no car to use for your job. Are you happy about that. Second time he said only take 30 minutes to program the key. It take me wait there 5 hours. He forgot connect the wire. If you don't believe, you can call Woburn Toyota. Everyone know Bestbuy broke my 2015 Toyota Highlander. Bestbuy should reimburse my lost. I lost time and money. The Viper I can't return to other retail store because it used by your company. It fail to install and broke my car. I try to call Geek squad 18004335778 two times and talk to different people. they just hand up my phone after I tell my stories. They never give me the solution. and I know I post the message here may not helpful. I will keep try other way to tell my stories to other if Bestbuy not give me the solution. My phone numbers is {removed per forum guidelines}.

Thanks your reply. I mean no one know my feeling. except if the new car is your. If Geek Squad can't install it. Just let me know and go. right? I ask many time? Are you ok to finish? He said yes. First time fail after 5 hours long wait and tow my car to Toyota repair. Second time said only take 20 to 30 minutes to program the key. but fail again after about 4 hours 30 minutes long wait and head light is not automatic turn on at night. I have to take a day off drive to Toyota repair. My time is money. wait there more than 10 hours and done nothing. 5 days no car and take the subway Bus and long walk. How do I feel? I m the customer. if without the customer. How you get pay? Geek Squad use my remote start and alarm and I can't return it. I loss time and money. My new car has a repair record. That is what Bestbuy want to do for the customer. Geek Squad work for Bestbuy. right? You are not just loss one customer. You will loss more and more than the remote start alarm cost. Bestbuy will not know? How come just 200$ remote start alarm and the 50$ module. Bestbuy don't want to reimburse. I m not tell you to pay me 5 days for rental car. why don't just want a happy ending? Bestbuy is big company. I m very small. 250$ it cost Bestbuy nothing. You can't let the customer loss money because you. right?

How do I search for and remove empty folders?

I would love any help. I've spent about 6 hours yesterday looking for a solution for this project...
PROBLEM:
I'm trying to organize a 6GB file library of sheet music documents.
After using Gemini to find and delete duplicate files, I'm left with hundreds of empty folders and files spread across the folders in odd locations.
How do I find and delete all the empty folders?
My hope is to remove all the empty folders and then manually reorganize the files.
This will probably take quite a few hours.
Here is an example of the mess. The folders currently look something like this:
Music Library 1 > Kids Songs > Easy > Empty Folder
Music Library 2 > Kids Songs > Easy > "Ode To Joy.mus" and other files are here
Music Library 3 > Kids Songs > Intermediate > Intermediate songs files are here
A better / larger question might be - What is the best way to organize this mess?
Is there a good file manager for organizing these documents? We run a music school and are trying to set it up for multiple teachers to organize their files and sort by a few different tags like: Difficulty, Genre, Teacher Name, Composer name etc.
Thank you so much for any help!

I'm afraid the ability to find empty folders is a wee bit complicated, and quite simply is completely broken in Mavericks. Just because a folder appears to be empty, doesn't mean that it is--if it was ever opened it will have an invisible .DS-Store file inside. For instance, in Snow Leopard if I do a search on the Desktop folder for Kind is Folder, plus Number of Items is less than two, I get two folders, both are empty but one I just created and never opened, and the other I created some time ago and later tossed the contents, which means that it has a .DS-Store file. Both show "No Items" in Icon view. If I modify the Number of Items to "equals 0" only the newly created and unopened folder "empty" shows up. If I try the same thing in Mavericks I get no sensible results at all in any set of search parameters.
The moderator at Houdah Software reports: "Spotlight on Mavericks reports a value of 1 for "Number of Items" (kMDItemFSNodeCount) for all folders." He says he has reported it as a bug. Evidently it is not yet fixed.
Francine

Need help on how to file a complaint

I've never had to complain against a utility before - but on 9/30/10 I was given a price guarantee for 2 yrs for my landline by "chris" in Tampa, FL - and my bill keeps going up. I spoke with Andrea in Escalations today who told me that my bill can go up any time for any reason and that Verizon doesn't have to abide by price guarantees. When I asked for assistance, she said that she couldn't do anything, that there was no supervisor higher than her to talk to (really? I was speaking with a VP or President???) and that she had no ideas about how to resolve my issues (namely being promised a price by a Verizon employee who assured me that the price was guaranteed for 2 yrs). She would not offer a credit, would not let me speak to anyone else and refused to do anything. I've read lots of complaints about customer service and Verizon - but this is a fraudulent pricing practice and although I'd rather not file complaints with the FCC, FTC and California Public Utilities Commission - I'm not sure what to do at this point.

How would you expect this to work if you didn't give "filename" a value?

Export file - fixed columns and remove dimensions

Hello Experts
I wan't to use the standard export package ang get dimensions fixed in specific columns and also remove some dimensions.
The problem is that i always get the dimensions randomly in columns and when i am able to remove dimensions, the dimensions are removed randomly, please see *MAPPING and result below, does anyone know how to do this? Or have an example? I have used the standard example files but they have not helped....
*OPTIONS
FORMAT = DELIMITED
HEADER = YES
DELIMITER=
VALIDATERECORDS=NO
ROUNDAMOUNT = 7
OUTPUTHEADER=
OUTPUTDELIMITER=
SPECIFICMAPPING=YES
*MAPPING
ENTITY=*COL(1)
TIME=*COL(2)
ACCOUNT=*COL(3)
RPTCURRENCY=*COL(4)
AMOUNT=*COL(5)
ACCOUNT,ENTITY,RPTCURRENCY,TIME,AMOUNT
NON_FLOW,ADT5_E,ACTUAL,ANA_TONS,TOTALADJ
NON_FLOW,568U_E,ACTUAL,ANA_TONS,TOTALADJ
Best regards
Jonas

Given the nature of OLAP and FACT tables, I do not beleive that you are able to disassociate a dimension from the export process. So, I don't think that you may choose the dimensions to export, plus there method of being written to a file may just be alphabetical. I would export the complete details and then manipulate the details during an import process. The only other alternative that I can think of is to write a custom SSIS SQL script, to allow for FACT member aggregation if you choose to remove a dimension.
But I would need to test further. Hope this helps.

HT201081 how to disable family sharing and remove credit card

I updated all of out Apple mobile devices and set up Family Sharing. I thought this would be a great idea. Quickly I was proven wrong. I liked the idea of linking my wife's account and mine, and the ability to add my kid as a child under my account (with his own itunes account). The ability for each account to be linked was convenient, but my problem, and many others I have seen posting online, is it being necessary to leave the credit card on file. Second is the premissions setting. This again is a good theory, but with children and their always wanting new games and other apps, it quickly became inconvenient to have to give permission to download even a FREE app. So here is what I would like. The option to add the ability to download free apps, and request permission for purchasing apps. If this in not possible, than the ability to completely disable family sharing, thus allowing me to remove my credit card info from the iTunes system and prevent unwanted purchases.
If anyone has any suggestions on disabling the family sharing I would greatly appreciate it.

Direct from the iPhone User Guide.
“Leave Family Sharing. Go to Settings > iCloud > Family, then tap Leave Family Sharing. If you are the organizer, go to Settings > iCloud > Family, tap your name, then tap Stop Family Sharing. For more information, see support.apple.com/kb/HT201081.”
Excerpt From: Apple Inc. “iPad User Guide For iOS 8.1.” Apple Inc., 2014. iBooks.
This material may be protected by copyright.
Check out this book on the iBooks Store: https://itun.es/us/5A6R2.l
Edit. Here's the link for more information.
Leave Family Sharing - Apple Support

How to file a complaint and remove charges

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