How to file a formal customer support complaint?

I have been a VZW customer for over 10 years and have never had a problem with customer service until today.
I upgraded both phones on my account (on-line) and during a chat with a VZW customer service rep, was told that to have 1 of the phones shipped to my daughter at college, I needed to complete the order (both phones on single order) and then call customer service to have one of the phones shipped to the 2nd address.
Long story short, this doesn't work and there is no way to ship phones on the same order to different addresses. I was misled and the result is that I now have to reship one of the phones after I receive it resulting in additional expense for me and an additional delay in getting both phones activated.
I'm not a happy camper today!
There doesn't seem to be a way (on the website) to contact customer support with a complaint about service. I guess that's one way to cut down on the volume of customer complaints!
Anyone know how to file a complaint with VZW?

I guess the answer to your question depends on what you expect to gain by "filing a complaint".
By posting on this forum, you have ALREADY filed a complaint where at least someone from Verizon will see it.
What you expect to gain, though, that is another question.
Do you expect to receive the additional shipping expenses in recompense from Verizon? Probably not going to happen.
Do you expect to get the phone to your daughter any sooner? Definitely not going to happen.
Do you expect the CS reps to take note and correct the mistake in the future? Probably not going to happen.
Are you just trying to find an outlet to let Verizon know of your displeasure. Already done by posting here.

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    I’m not quite sure what you’re referencing as“misinformation” or “ridiculous statements,”
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    Not true. It can download PDFs and Images. iOS apps are downloaded through the AppStore. But not allowing you to download just any old files is what keeps iOS free of viruses and malware. It's a security feature.
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    Not true. iPad is designed to be synced with iTunes, which is where your music and video is stored. The AppStore has many easily downloadable free apps that use the microphone. Videos and music can both very easily be played in the web browser.
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    Do you other users actually pay the extra couple hundred dollars for your programs like Apple wants?.
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    If you had read reviews of the iPad and read the product info pages on Apple's website, you would've known EXACTLY what the iPad comes with in terms of hardware and software. It's all there in black and white.
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    The iPad does everything exactly as advertised - if it didn't, Apple would be in trouble with advertising regulators all over the world. Millions of people like the iPad, but if you prefer the Kindle, why buy an iPad? That makes no sense at all.
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