How to file complaint against an Apple store?

Hi, I would like to know please how to file this complaint against an apple store:
Dear Apple support,
I have a MacBook Pro (Model No: A1226 ans SN: w87***x91) which I purchased from "Apple Line" store (http://www.appleline.com.eg) August 2007. The problem is, on December 2008 it suddenly stopped working. Apple Line told me it needs a new Motherboard and that it will cost me around 1,272 US$! or, as an option, they can buy my MacBook for around 170 US$!!! (The same MacBook I bought from them for around 2,730$!!!).
Asking another store, "Sync" http://www.syncegypt.com/, I was told that Apple offers free replacement for this model in particular, due to some graphics card failure (http://support.apple.com/kb/TS2377) even if after warranty for as long as two years.
The problem is that they told me I need to pay about 400$ shipment fees for that!!!
Please tell me how to get it repaired for free as Apple announced (Or replace it even with a newer model and pay the extra cost)
Also consider this an official complaint against your resellers giving me false and misleading information all the time which lead to a great deal of harm, waste of time and losses.
Thank you and best regards...
<Edited by Moderator>

Good luck with that. First, be aware that Apple doesn't read these forums, its user to user, You need to contact AppleCare for further assistance.
Second, you purchased your item from an Apple Authorized reseller -- that was NOT an official Apple Store...most users here aren't going to be able to help you or even advise you what to further look at, nor how to get it repaired in Egypt.
Third, sorry about your problems, but charging for shipping for repairs is pretty standard, and they often charge more for people in other countries than we pay here in the US...
Hope you get your problems resolved, but this forum isn't the right place for this.

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