How to fill appointment details during service ticket creation?

Hi experts,
I have a requirement wherein I need to populate a specific appointment type details i.e. APPT_TYPE(ex:ZCREATE, TICKET_CREATE..etc) for a service ticket when the service ticket is being created.
Although it can be done by CRM configuration, I want to do it through ABAP only.
Service tickets are being created in ICWebClient.
Reward points assured for helpful answers.
Regards,
Amit
Message was edited by:
Amit Kumar

Hi,
To achieve this, create an action in which you will place your code that is only triggerred once (you will need to decide what is the start condition for this new action)
It will need to do 2 things to set the information you want:
1. Use function module CRM_ORDER_MAINTAIN to set the appointment data
2. Call method REGISTER_FOR_SAVE in class CL_ACTION_EXECUTE to ensure the new information is saved onto the service ticket.
I have done this with other information setting on the service ticket during creation and it works fine.
Why are you not using config to do this ? Is it a special calculation for the date that is not catered for in configuration ??
Cheers
Colin.

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How to fill appointment details during service ticket creation?

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