How to fill out the clipboard under "about:support" when enter button does not work in address bar? Thearrow button does not work either?

My enter btton does not work in the address bar or search engine. I have done the restart in safe mode...deleted and reinstalled firefox...done the malware/adware checks...still no improvement.
I was asked to do the "about:support" then click enter for the clipboard to paste the system notes into. That is not an option however because the orginal problem is the enter button not working. Ideas?

Create a new profile as a test to check if your current profile is causing the problem.
See "Creating a profile":
*https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

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