How to find ADSL data on 1.5 home hub?
We've been with BT for 15 + years, with an 8 Mps service for quite some time. We have a home hub 1.5. Our speed has always been good, no complaints. Until this month. We've not changed any equipment or settings, but the connection keeps dropping every few days, until I reset the hub, when we go back to our usual good connection speed. I've done a quiet line test, checked the filter's still OK, tested the wiring, changed the channel number, checked if there are faults on our line or local exchange. All is well.
These dropouts have occurred at 'peak times', so we wonder if that's been the problem? There seem to be a lot of people on this forum complaining of similar recent problems.
I've checked everything on the BT help pages and the procedures explained on this forum (and noted contradictory advice about resetting the hub ), but have not been unable to locate my 'ADSL data' on my hub, despite accessing the hub and exploring the options. Can someone tell me how to do this?
Any other things to check before I contact BT support? I would change ISP, but can't see how this would make any difference. We have a master socket with filter, phone & hub leading off. It's been working fine for years until recently.
Here's the results. I'm sorry I don't get this, but what's the point of running tests and diagnostics when everything is working fine? Does this tell us anything about why the connection keeps dropping?
My OP was asking how to find the ADSL data on my hub, and I still don't know how to do that although I gather that the information from that is useful? I really want to get this sorted, unless it's just a question of waiting until the heavy Christmas internet traffic has subsided.
Download speedachieved during the test was - 5.21 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 7.15 Mbps
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