How to find help for Apple Mail password problem -- using CLEAR/Verizon

I've established an alias e-mail address through Apple Mail.  I've lost the password.  Apple "Help" tells me to ask internet provider.  But I only have a cell phone so Verizon doesn't allow me to ask my question.  I use CLEAR to connect through Verizon.
This is confusing.  I don't know where to go with this issue.

What is the domain for the email address? You need to get help from the email provider.
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