How to find system recover media (serial number) for refurbished laptops

Good day,
A friend of my bought a refurbished Satallite L875D-S7232 in March 2013. Unforunately the Toshiba HD drive failed and as it had also the recovery partition on it we are not even able to reinstall win7 home onto a new hard drive.
Therefore I tried to use the Microsoft recovery download site but when I entered the product key it came up that this product key is an OEM version and I need to get in contact with the laptops brand.
Therefore I tried the Toshiba laptop but unfortunately that wants the serial number which I can't find and looking online I got the hint that you take them off if the computer gets refurbished. Now the question would be how I can get hold onto the legal version of Win7 home which my friend bought when she paid for the laptop? Maybe I have a chance to find the computers serial number somehow?
The win OEM product key would be MJ2V3-VG7V8-F4YTF-WQ672-KHRF4.

The serial numbers shouldn't be removed from refurbished models. It should be on the same label with model and part numbers.
- Peter

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