How to fix a font encoding problem in PDFMaker for Word?

I've just been upgraded to a new computer at work, and I'm finding that a custom font I need is not appearing correctly in PDFs I create using the PDFMaker plugin for Word.
The font (Helvetica Fraction) is a Type 1 font with a custom encoding scheme. If I just print to the PDF driver, then look at the font embedding in the resulting PDF, Helvetica Fraction is listed as Type 1, Custom Encoding, and text set in Helvetica Fraction appears correctly.
If I use the PDFMaker plug-in to create a PDF from the same document and then examine the embedding, Helvetica Fraction is shown as Type 1 (CID) with an encoding of Identity-H. In this case, text set in Helvetica Fraction does not appear. There is text in those places, but if I try to highlight it and copy it over the Clipboard on my computer, all I get is strings of capital Zs.
So far, I've tried removing unneeded fonts from my system, clearing my font cache, setting different joboptions files in PDFMaker, reducing the output resolution to 600 dpi, and turning off as many advanced options as possible. Any additional recommendations?
My current setup: Office 2007, Acrobat 9, Windows 7.
Thanks!
-- Brian M.

I normally leave the "rely on system fonts" checkbox on. When I look at a Word document that's experiencing this problem, Word is not substituting another font for Helvetica Fraction.
Meanwhile, I've also purchased an updated copy of the font, which did not help either.

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