How to fix "DRM Error 3321" withouting connecting PC to internet?

How to fix "DRM Error 3321" withouting connecting PC to internet?
Currently, we are encountering "DRM Error 3321" because our PCs/Notebooks do NOT have connection to internet for “http://individualization.adobe.com”. Thoese PCs are in isolated network and can NOT connect to internet.
Is there a way to solve this issue without connecting their PCs/Notebooks to internet?
Thank in advance.

Hi Soe,
Unfortunately there is no way to resolve this error without connecting to the Internet at least once. This initial connection is required to create and download the device specific key as mentioned in this post (http://forums.adobe.com/message/6240315). Once you have established that initial connection, you can play content offline assuming your content licenses are constructed correctly. Some content providers will require at least an initial connection to their license servers as well, although once you have the device specific key you can play files protected with PHLS or PHDS without further license acquisition.
If you are content provider, you can find more details on how to do protect your content for offline playback here:
Protecting Content (http://www.adobe.com/support/adobeaccess/pdfs/server/AdobeAccess_4_ProtectingContent.pdf)
Protected Streaming (http://www.adobe.com/support/adobeaccess/pdfs/server/AdobeAccess_4_ProtectedStreaming.pdf)
This is probably not the answer you are looking for, but hopefully this helps a little.
Joe Steele

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[ Problem Background ]
Adobe Access DRM needs to download a device-specific key before protected content can be consumed. This step is called individualization. If user is getting error code 3321 it means the individualization step failed.
[ Root Cause ]
The client needs to make network connection to http://individualization.adobe.com in order to individualize. The failure most likely was caused by a temporary network connection failure. To verify: use the browser and connect to http://individualization.adobe.com/flashaccess/i15n/v5 . View the page source. If everything is fine you will see something like:
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<head>
</head>
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How to fix "DRM Error 3321" withouting connecting PC to internet?

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