How to fix error message "the iTunes update server could not be contatced"

What is the cause of error message
"The iTunes update server could not be contacted. Please check your internet connection or try again"
I have set SSL 3.0 to on
used the itunes diagnostic to check internet connection and the reoprt is
Network connectivity
     Network interfaces verified OK
ITunes Store connectivity
     Internet connectionverified OK
     Secure link to iTunes store failed  Red dot= NOT OK
deleted the SC file in SC info directory  no success.
Any Suggestions
searchin for an answer

With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

Similar Messages

  • Error message: The iTunes update server could not be contacted...

    Windows PC, no issue with internet connection. Had issue for 3 days out of blue. Can access iTunes store itself. Run various tests/changes (hosts/proxies/protection software) suggested on support pages, with no result. Any help welcomed.
    Diagnostics as follows:
      Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
    Acer Aspire M5802/M3802
    iTunes 10.0.0.68
    QuickTime 7.6.8
    FairPlay 1.9.16
    Apple Application Support 2.3.4
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 6.1.0.13
    Apple Mobile Device Driver 1.49.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.7.1.420
    Gracenote MusicID 1.7.1.78
    Gracenote Submit 1.7.1.106
    iTunes Serial Number 9990E5CAAAFA4D8D
    Current user is not an administrator.
    The current local date and time is 2013-08-29 08:18:33.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Video Display Information
    NVIDIA, NVIDIA GeForce GT 220
    Intel Corporation, Intel(R) G45/G43 Express Chipset
    Intel Corporation, Intel(R) G45/G43 Express Chipset
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 10.0.0.68 is currently running.
    iTunesHelper 10.0.0.68 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name: {47DEC9D3-3FB8-4D13-AA5F-617E13CCF328}
    Description: Microsoft Virtual WiFi Miniport Adapter #3
    IP Address: 0.0.0.0
    Subnet Mask: 0.0.0.0
    Default Gateway: 0.0.0.0
    DHCP Enabled: Yes
    DHCP Server:
    Lease Obtained: Thu Jan 01 00:00:00 1970
    Lease Expires: Thu Jan 01 00:00:00 1970
    DNS Servers:
    Adapter Name: {8F8CA7DC-2803-4EBE-BE86-F808319BF092}
    Description: Belkin Play Wireless USB Adapter
    IP Address: 192.168.1.70
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.1.254
    DHCP Enabled: Yes
    DHCP Server: 192.168.1.254
    Lease Obtained: Thu Aug 29 07:51:06 2013
    Lease Expires: Fri Aug 30 07:51:06 2013
    DNS Servers: 192.168.1.254
    Adapter Name: {65E0ABF5-1B1A-4D87-99F6-4FE1701263D6}
    Description: Intel(R) 82567V-2 Gigabit Network Connection
    IP Address: 0.0.0.0
    Subnet Mask: 0.0.0.0
    Default Gateway: 0.0.0.0
    DHCP Enabled: Yes
    DHCP Server:
    Lease Obtained: Thu Jan 01 00:00:00 1970
    Lease Expires: Thu Jan 01 00:00:00 1970
    DNS Servers:
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Enabled
    Firewall Information
    Windows Firewall is off.
    Connection attempt to Apple web site was successful.
    Connection attempt to browsing iTunes Store was successful.
    Connection attempt to purchasing from iTunes Store was successful.
    Connection attempt to iPhone activation server was successful.
    Connection attempt to firmware update server was unsuccessful.
    An unknown error occurred (-9808).
    Last successful store access was 2013-08-29 08:18:16.

    Hello tandt1970,
    Thank you for using Apple Support Communities!
    It sounds like for some reason the Update server and the computer can no longer communicate.
    I was researching what might be causing the issue and found this article:
    iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
    http://support.apple.com/kb/ts1814
    Windows Vista and Windows 7
    From the Start menu, choose Control Panel.
    Select Network and Internet and select Internet Options. Or in Classic View, open the Internet Optionscontrol panel.
    Click the Connections tab.
    Click the LAN Settings button.
    Select the "Automatically detect settings" checkbox.
    Click OK in both windows.
    Reopen iTunes and connect your iPhone, iPad, or iPod.
    Update or restore your device.
    Additional Information
    The “hosts” file may also be blocking gs.apple.com.
    Select the hosts file (normally you can find your hosts file at C:\WINDOWS\SYSTEM32\DRIVERS\ETC).
    Click the Edit menu, and choose Copy.
    Then, click the Edit menu again, and choose Paste. There should now be a duplicate of the hosts file named "Copy of hosts" (Windows XP) or "hosts -Copy" (Windows Vista/7).
    Drag the original hosts file to your desktop. If Windows needs your permission to continue, click Continue.
    Drag the "Copy of hosts" (Windows XP) or "hosts -Copy" (Windows Vista/7) to the desktop.
    Right-click "Copy of hosts" (Windows XP) or "hosts -Copy" (Windows Vista/7) and choose Open. You may be prompted to choose the program you want to use to open this file. Double-click Notepad.
    When Notepad opens, click the Edit menu and choose Select All. Then from the Edit menu, choose Delete.
    From the File menu, choose Save. Close Notepad.
    Drag the "Copy of hosts" (Windows XP) or "hosts -Copy" (Windows Vista/7) file from your desktop back into the original location. If Windows needs your permission to continue, click Continue.
    Right-click the  "Copy of hosts" (Windows XP) or "hosts -Copy" (Windows Vista/7) file, and choose Rename. Type "hosts" (without quotation marks) and press Enter.
    Restart your computer and try connecting to the software update server.
    If the above steps do not resolve the issue, then the cause is likely out-of-date or incorrectly configured security software. Follow the steps in iTunes for Windows: Troubleshooting security software issues to resolve the issue.
    All the very best,
    Sterling

  • HT4623 I have tried to update my iPhone using the iTunes method but it will not work. The message "The iTunes update server could not be contacted. Please check your internet connection or try again later," appears. What do I do? The Internet is working f

    I have tried to update my iPhone using the iTunes method but it will not work. The message "The iTunes update server could not be contacted. Please check your internet connection or try again later," appears. What do I do? The Internet is working fine.

    Have you tried the following troubleshooting document?
    iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
    If you end up using the If the iTunes Store opens successfully section of the document, and the "Automatically detect settings" checkbox is already checked, try unchecking and rechecking it and clicking OK.

  • TS1814 I'm trying to update iTunes software, but when I go to Help/Check for updates, I continue to get the message: "The iTunes update server could not be contacted. Please check your Internet connection or try again later."  Is there another way to upda

    I'm trying to update iTunes software, but when I go to Help/Check for updates, I continue to get the message: "The iTunes update server could not be contacted. Please check your Internet connection or try again later."  Is there another way to update?

    Try updating using an iTunesSetup.exe (or iTunes64Setup.exe) installer file downloaded from the Apple website:
    http://www.apple.com/itunes/download/

  • When i go to update my ipod touch I get the message the itune update server could not be contacted please check your internet connection

    when i try to update my ipod touch a get the messsage the itune update server could not be contacted please check your internet connection

    Try updating your iTunes using an iTunesSetup.exe (or iTunes64Setup.exe) installer file downloaded from the Apple website:
    http://www.apple.com/itunes/download/

  • Error message received: The iTunes update server could not be contacted

    Please help! I'm using a windows 7 laptop. The iTunes store is not displaying images, and if I try to import a CD it will not access the gracenote database for track info.Tried updating but got the error message 'the itunes update server could not be contacted'. I'm accessing the internet via a Tmobile dongle and all other web content is working . I have uninstalled and reinstalled itunes, checked my driver are up to date and that my AVG firewall allows iTunes through.I have disabled the windows firewall.I tried disabling the AVG one completely too but that had no effect so I'm stuck - can anyone help?

    Not sure if you already fixed this problem or not, but I recently upgraded my laptop to Win7 and ran into the same issue.  My Internet connection was working fine, I could even browse the store within iTunes, just couldn't download any software or firmware updates.  I fixed it by editing the "hosts" file located in the C:\Windows\System32\drivers\etc folder.  Open it in notepad with admin rights (right click notepad & select "Run as administrator").  Uncomment (delete the hash symbol "#") the last 2 lines or the ones that consist of "127.0.0.1   localhost" and "::1   localhost".  Restart iTunes and see if this works (if you haven't already found a solution).

  • I get the following message, when trying to check for updates on itunes:-  "The iTunes update server could not be contacted. Please check your internet connection or try again later".

    I get the following message when I go to "check for updates" on iTunes (I have XP on windows). Error message: "The iTunes update server could not be contacted. Please check your internet connection or try again later".
    My firewall (both anti virus firewall and windows firewall, are set up to allow itunes programme to work) - I also have set both internet explorer and chrome to allow
    apple website as an exception.
    However, I still get the same error message... can anyone help?
    Thanks

    Try updating your iTunes using an iTunesSetup.exe (or iTunes64Setup.exe) installer file downloaded from the Apple website:
    http://www.apple.com/itunes/download/

  • TS1424 "The itunes update server could not be contacted. Please check your internet connection, or try again later."

    I keep getting this error message: "The itunes update server could not be contacted. Please check your internet connection, or try again later." and can not update my iOS from 4.3.2

    I downloaded the Microsoft Autoruns package and ran it.  There are no programs in the LSA Providers tab, and Apple's Bonjour is the only program in the Winsock Providers tab.  I also did the "netsh winsock reset" and rebooted.  It didn't fix the problem.  Any more ideas?

  • The itunes update server could not be contacted. Ran diagnostic and followed many support reccomendations with on success.

    For at least the last 36 hours I have been unable to download updates from the itunes server for either itunes itself, or for iOS for my iphone (I need this since I am locked out of my phone). I was able to get around the problem of not being able to update itunes from the itunes server by downloading 11.0.4.4 from apple.com instead, but I don't believe I can do this for the latest iOS.
    I have tried troublshooting from the support instructions for hours with no luck. Itunes is the only program that is having internet connectivity issues. I have tried disabling windows firewall, completely uninstalling my antivirus, and logging in/running itunes as an administrator. I have purged my hosts file and made sure that LAN settings are set to auto-detect. I have rebooted my router. There are no third party programs running that filter internet connections.
    What else can I try?
    Specific error message:
    "The itunes update server could not be contacted. Please check your internet connection, or try again later."
    System Information:
    I am running Windows 7 Ultimate 64-bit SP1.
    I am using Itunes 11.0.4.4, but was having the same problem on 11.0.2.
    Network Diagnostic:
    Network devices detected:
    TAP-Win32 Adapter V9
    Realtek PCIe GBE Family Controller
    Network Connectivity:
    Network interfaces verified
    iTunes Store connectivity:
    Internet connection verified.
    Secure link to iTunes Store failed
    One or more tests failed.
    Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
    System manufacturer System Product Name
    iTunes 11.0.4.4
    QuickTime 7.7.3
    FairPlay 2.4.14
    Apple Application Support 2.3.4
    iPod Updater Library 10.0d2
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 6.1.0.13
    Apple Mobile Device Driver 1.64.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 0019B7800BB272F0
    Current user is an administrator.
    The current local date and time is 2013-06-06 01:30:53.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    Video Display Information
    Advanced Micro Devices, Inc., ATI Radeon HD 4800 Series
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 11.0.4.4 (x64) is currently running.
    iTunesHelper 11.0.4.4 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name:    {047AE645-C178-4BCA-ADB8-1EE699E267EE}
    Description:    TAP-Win32 Adapter V9
    IP Address:    0.0.0.0
    Subnet Mask:    0.0.0.0
    Default Gateway:    0.0.0.0
    DHCP Enabled:    Yes
    DHCP Server:   
    Lease Obtained:    Wed Dec 31 18:00:00 1969
    Lease Expires:    Wed Dec 31 18:00:00 1969
    DNS Servers:   
    Adapter Name:    {ED9EA421-7412-4E76-A1F0-339DD75883B9}
    Description:    Realtek PCIe GBE Family Controller
    IP Address:    192.168.1.16
    Subnet Mask:    255.255.255.0
    Default Gateway:    192.168.1.1
    DHCP Enabled:    Yes
    DHCP Server:    192.168.1.1
    Lease Obtained:    Wed Jun 05 18:27:48 2013
    Lease Expires:    Thu Jun 06 18:27:48 2013
    DNS Servers:    192.168.1.1
    Active Connection:    LAN Connection
    Connected:    Yes
    Online:        Yes
    Using Modem:    No
    Using LAN:    Yes
    Using Proxy:    No
    Firewall Information
    Windows Firewall is on.
    iTunes is enabled in Windows Firewall.
    Connection attempt to Apple web site was unsuccessful.
    The network connection timed out.
    Basic connection to the store failed.
    The network connection timed out.
    Connection attempt to Gracenote server was successful.
    The network connection timed out.
    Last successful iTunes Store access was 2013-04-13 13:59:00.

    I have completed the Advanced iTunes Store Troublshooting workthrough and my problem persists.
    For reference I will detail the steps I have followed from the Advanced Support link iOS *08* provided above.
    Isolate the issue:
    1) the problem is with iTunes (I can connect to other secure websites, including the apple webpage + login).
    2) verified the problem is not with the network (other devices on my network can connect and download iTunes updates).
    3) I cannot resolve the problem by connecting to another network.
    4) I have created inbound and outbound rules to allow all traffic to/from ports 80, 443, 3689, 5297,  5298, 5353, 8000-8999, and 42000-42999. I have allowed these ports full access to all network types and all programs. I have also made sure that all apple products, especially itunes, are allowed in the list of windows firewall exceptions.
    5) My date, time, and timezone are correct.
    6) I am using iTunes as an administrator. I have posted the results of the diagnostic network tests above in my Original Post.
    Blocked by software Firewall:
    I have allowed an exception in the firewall for itunes and bonjour.
    It seems to be the case that:
    "If there's no firewall preventing access, but the iTunes Store still does not work while other Internet services (websites) work, the iTunes Store may be blocked by your configuration."
    Blocked By Configuration:
    I have run iTunes Diagnostics (results above) and the "Secure link to iTunes Store" section did not pass
    I opened IE, made sure I am "Never dialing a connection"
    My LAN settings are set to "Automatically detect settings"
    I do not have any proxy settings
    I have unchecked "Check for server cerificate revocation*" under Advanced IE properties
    I have enabled "Use SSL 3.0" and "Use TLS 1.0"
    I saved and restarted. Still no joy.
    Rebuild Network Information
    I flushed the DNS Resolver Cache
    As mentioned above I reset the host file to default, and also tried to alternate method outlined in the support document involving creatings a "Copy of hosts" file and moving, editing, and returning the file to drivers/etc.
    I then restarted.
    Please Help! This is getting rediculous!

  • HT1926 I am trying to update my iTunes so I can sync my new iphone 5s and it doesn't recognize the phone, apple support said I need to update my iTunes when I try and do that I get an error message that says " the ITunes update server could not be contact

    I am trying to update my iTunes so I can sync my new iphone 5s and it doesn't recognize the phone, apple support said I need to update my iTunes when I try and do that I get an error message that says " the ITunes update server could not be contacted. Please check your internet connection or try back later.
    My internet works fine and I have tried back dozens of times with same result.

    Did you ever figure out the problem? "Contact Software Manufacturer"?? That sounds ominous... I've got the same issue and I'm pretty durn aggravated right about now....
    Thanks!

  • How do you resolve the computer error message "ipod software update server could not be contacted"

    I am trying to restore my ipod touch but when I go to restore I get the error message "ipod software update server could not be contacted"  What do i do?

    Try here:
    iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server

  • TS1717 Error comes up in iTunes on check for updates "The iTunes update server could not be contacted.  Please check your internet connection, or try again later."  Currently connected to the internet, on HP Laptop running latest version of Windows 7.

    Error comes up in iTunes on check for updates "The iTunes update server could not be contacted.  Please check your internet connection, or try again later."  Currently connected to the internet, on HP Laptop running latest version of Windows 7.
    I get the same problem running the diagnostics.  Says network connections are present and in the green, but unable to connect to iTunes Store.

    I downloaded the Microsoft Autoruns package and ran it.  There are no programs in the LSA Providers tab, and Apple's Bonjour is the only program in the Winsock Providers tab.  I also did the "netsh winsock reset" and rebooted.  It didn't fix the problem.  Any more ideas?

  • HT201210 Im trying to update my ipad using my PC, i get this error message 'the software update software could not be contacted or is temporarily unavailable' what do I do?

    Im trying to update my ipad using my PC, i get this error message 'the software update software could not be contacted or is temporarily unavailable' what do I do?

    Restore the iPhone when connected to iTunes by cable.
    Still the same TS1275?
    Is your iPhone jailbroken?
    Or
    Has your computer ever been used to jailbrake or downgrade (Tinyumbrella) any iPhone?

  • HT2305 When I am trying to update my iPad 2 via syncing it with my PC, I get the following error message: "iPad software update server could not be contacted." Any ideas?

    When I am trying to update my iPad 2 via syncing it with my PC, I get the following error message: "iPad software update server could not be contacted." Any ideas?

    Try rebooting your router and or cable modem. Unplug it/them for about 30 seconds and then plug back in. See if it works then. Reboot your iPad as well.
    Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

  • The Itunes update server could not be contacted. Please check your Internet connection, or try again later.  I have a Mac with 10.6 OS.

    Im having trouble with Itunes.   "The Itunes update server could not be contacted. Please check your Internet connection, or try again later.  I have a Mac with 10.6 OS." The internet is working.
    Thanks

    I downloaded the Microsoft Autoruns package and ran it.  There are no programs in the LSA Providers tab, and Apple's Bonjour is the only program in the Winsock Providers tab.  I also did the "netsh winsock reset" and rebooted.  It didn't fix the problem.  Any more ideas?

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