How to fix frozen shutter on touch 4g? have tried reboot / restore factory settings / delete apps etc...

hello
I have tried everything I can think of and still no joy!
The camera on my ipod touch 4th gen is broken. The shutter won't open and I can't switch it from camera/video. The only button that responds is to view the camera roll.
I have tried Settings / General / Reset several times. I have also carried out a system restore via itunes twice and no luck..
Can you help me?
Thanks

See this long-runinng discussion on the problem. An appointment at the Genius Bar of an Apple store is probably in order.
Camera shutter issue: Apple Support Communities

Similar Messages

Camera shutter won't open, have tried all the tricks, closing all apps, turning phone off, hard stop, etc. nothing is working. Any ideas ?

My camera app on my iPhone 4 is not working. The app will open but the shutter will not open and I am unable to open the options, etc. I have tried closing all apps, closed and reopened my camera app, shut the phone off, did a hard stop and the camera still will not work. Any help ?

Hard reset. Hold the top lock button & Home Screen button til you see the White apple. Try camera afterwards.

IPad frozen when trying to restore factory settings

Tried to restore factory settings and iPad froze all the screen shows is the little circle going round and round can anyone help

Try a reset again.
If a reset doesn't work, try and force iPad into Recovery Mode:
1. Turn off iPad. Press and hold the Sleep/Wake button for a few seconds until the red slider appears, slide to turn off.
2. Connect USB cable to computer
3. Press and hold the Home button down and connect the docking end of cable to iPad
4. Continue holding the Home button until you see the "Connect To iTune" screen
5. Release the Home button
6. Open iTune (make sure you have the newest version of iTune)
7. You should see "iTunes has detected an iPad in recovery mode"
8. Use iTune to restore iPad
Note: You need to be patient and repeat the above many times to recover your iPad

How do I connect to internet when I have tried to restore my computer and it won't connect to wifi?

I Bought a used laptop and tried to restore it back to factory setting and deleted everything off the hat drive and now it won't connect to the internet and because it wont connect to the internet I can't re download the osx

Then you're in a pickle...
Did wifi work before you tried to restore? And doesn't it accept your password or is there something else?

I have an ipod touch that continues to have a black screen with the white apple on it. It won't shut off and is completely frozen. This happened when we tried to restore it last night. Help please!!

I have an ipod touch that continues to have a black screen with the white apple on it. It won't shut off and is completely frozen. This happened when we tried to restore it last night. Help please!!

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

How do I sync photos from my pc to ipod touch, I have tried everything suggested by the help pages?

How do I sync photos from my pc to ipod touch, I have tried everything suggested by the help pages?

Did you try to delete the photo cache? iTunes: Understanding the iPod Photo Cache folder
Any error messages during the sync process? Does the progress bar stop at a certain point?

I have tried to restore my old iPhone 3, but when i tried the itunes logo and a pic of a USB cable have come up on my phone and now i cant do anything with my phone.Any ideas how i can fix this? I can make/receive call. iPhone 3GS, iOS 3.1.2. Thanks

I have tried to restore my old iPhone 3, but when i tried the itunes logo and a pic of a USB cable have come up on my phone and now i cant do anything with my phone.Any ideas how i can fix this? I can make/receive call. iPhone 3GS(Ireally don't remember if it's a 3G or 3GS), iOS 3.1.2. Thanks for your help

please help me!!!

I upgraded my iphone 4s to the iphone 6 , and when trying to restore my settings from icloud, I keep getting the same error message, "unable to connect to icloud". it's been this way for 5 days! How do i fix this?

I upgraded my old iphone 4s to an iPhone 6+ last Sunday (12/28). I've been trying to restore my settings and whatnot thru the icloud restore, and have been unsuccessful. The Wi-Fi connection isn't the problem, I'm not sure what is. The error message I keep getting is: "couldn't connect to icloud", it's been 5 days!! How do I fix this?

Hi I would Restore New iPhone back to Factory Settings After Restore use same Apple ID & you will get all your Apps &Data back. This will get rid of any bugs. Cheers Brian

HT1766 Forgot my restrictions pass code for my Ipod touch, how can I restore factory settings?

Forgot my restrictions pass code for my Ipod touch, how can I restore factory settings?

- If you are up to file manipulation see:
How to reset forgotten Restrictions...: Apple Support Communities

HT1212 my daughter put a password on her ipod and can't remember it, I have tried to restore with i-tunes but it says password protected..how can I fix this? thanks!

my daughter put a password on her ipod touch and now can't remember it...I have tried to restore with i-tunes but it won't work and a window comes up saying that the device is password protected! Can anyone help me fix this? thanks!!

From this Apple support document: iTunes: Specific update-and-restore error messages and advanced troubleshooting
This device is not eligible for the requested build: Also sometimes displayed as an "error 3194." If you receive this alert, update to the latest version of iTunes. Third-party security software or router security settings can also cause this issue. To resolve this, follow Troubleshooting security software issues.
Downgrading to a previous version of iOS is not supported. If you have installed software to perform unauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. First you must uninstall the unauthorized modification software from the computer, then edit out the "gs.apple.com" redirect from the hosts file, and then restart the computer for the host file changes to take affect. For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod—follow steps under the headingBlocked by configuration (Mac OS X / Windows) > Rebuild network information > The hosts file may also be blocking the iTunes Store. If you do not uninstall the unauthorized modification software prior to editing the hosts file, that software may automatically modify the hosts file again on restart. Also, using an older or modified .ipsw file can cause this issue. Try moving the current .ipsw file, or try restoring in a new user to ensure that iTunes downloads a new .ipsw.
Error 3194: Resolve error 3194 by updating to the latest version of iTunes. "This device is not eligible for the requested build" in the updater logs confirms this is the root of the issue. For more Error 3194 steps see: This device is not eligible for the requested build above.
B-rock

Iphone4 would not restore Error -50. I have tried to restore and it restored it to the point that it created after 5.0 was installed. How can I get it an older restore point from my backups and restore it on another computer? The phone has been wiped out.

Iphone would not restore---- Error -50. I have tried to restore, and it restored it to the new point that it created after 5.0 was installed. How can I get it an older restore point from my backups and restore it on another computer? The phone has been wiped out. I can see earlier backups in my C:\Documents and Settings\user\Application Data\Apple Computer\MobileSync\Backup folder. There are four subfolders in this address. I need my contacts, photos, and messages back. I know this is a common error but I can not figure it out. I have ran the other troublshoot items in the error steps for 13 and 14 like apple says. Is there a way to call apple and get a step by step of how to restore from another restore point? Does anybody have a solution????

It tells you to go to Error 13 and 14 if you receive error (-50).
Here is what I have tried...
Error 13 and 14: These errors are typically resolved by performing one or more of the steps listed below:
Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting. I have moved it around to different ports.
Put a USB 2.0 hub between the device and the computer. Didn't change anything.
Try a different USB 30-pin dock-connector cable.
Eliminate third-party security software conflicts. Removed all virus protection and firewall.
There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance. Or, follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) to reset the packet size back to the default for Windows.Used the Microsoft fix it.
Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online. Doesn't matter.
Try to restore from another known-good computer and network. I do not know how to do this or how to find the correct/full/complete restore point. There should be more information for this.

Ever since I updated my iPhone 4S and my iPad 2 to IOS 6 all my iMessages are coming to both my iPhone and my IPad. How do I stop the iMessages I send and receive on my phone from receiving on my iPad as well? I have tried going into my settings and makin

Ever since I updated my iPhone 4S and my iPad 2 to IOS 6 all my iMessages are coming to both my iPhone and my IPad. How do I stop the iMessages I send and receive on my phone from receiving on my iPad as well? I have tried going into my settings and making sure I'm only set up to receive iMessages to my cell number and not my email....but that didn't fix the problem.

Here the way to do it, for both, or for only one Go into your settings, Messages and turn on iMessage. It will then send messages that are iMessages to both your iPad and iPhone. You can also turn off this feature on the iPad if you do not want to receive messages on the iPad.

How to Restore Factory Settings on a Mac?

How to Restore Factory Settings on a Mac OS X 10.6.8?
I have been told you can do this without the Installation CD. I also do not remember the installation CD when i got the laptop. If it's possible then please someone let me know! if not then how can i get a new CD to do this?
my computer keeps freezing on me at random times, and i have tried taking the laptop to my college tech support and also Best Buy and they said they can't do anything and that i need to try resetting the mac.

You may not remember the installer disks but they came in the box. Your profile shows you are running 10.6.6 Snow Leopard. To restore back to factory settings you need those disks. That said to go that route may be unnecessry. Stay away from Best Buy tech people. They know nothing. Without the disks you do a repair disk to see if that helps:
Start up your computer in single-user mode to reach the command line.
Note: If necessary, perform a forced restart as described in the Emergency Troubleshooting Handbook that came with your computer. On desktop computers, you can do this by pressing the reset/interrupt button (if there is one) or holding down the power button for several seconds. On portable computers, simultaneously press the Command-Control-power keys. If your portable computer doesn't restart with this method, you may need to reset the Power Manager.
At the command-line prompt type:
/sbin/fsck -fy
Press Return. fsck will go through five "phases" and then return information about your disk's use and fragmentation. Once it finishes, it'll display this message if no issue is found:
** The volume (name_of_volume) appears to be OKIf fsck found issues and has altered, repaired, or fixed anything, it will display this message:
***** FILE SYSTEM WAS MODIFIED *****
Important: If this message appears, repeat the fsck command you typed in step 2 until fsck tells you that your volume appears to be OK (first-pass repairs may uncover additional issues, so this is a normal thing to do).
When fsck reports that your volume is OK, type reboot at the prompt and then press Return.
Your computer should start up normally and allow you to log in.

Have tried to restore settings due to problems, now Iphone shows Sim Failure, how can I get back to using my phone? Please help, its a business phone. :(

Hi, I have tried to restore settings on my Iphone due to problems I was having with the phone cutting out when talking on the phone, now Iphone shows Sim Failure, how can I get back to using my phone? Please help, its a business phone.

Hi jclarke64,
Thank you for contributing to the Apple Support Communities.
I'm sorry to hear that your iPhone 4s was lost, and glad that you were able to upgrade.
If your iPhone 4s was backed up to iCloud or using iTunes, you can restore the backed up data to your new phone.
See the steps in this article for help with restoring from a backup:
Back up and restore your iPhone, iPad, or iPod touch using iCloud or iTunes - Apple Support
All the best,
Jeremy

Hi would anyone know how to remove malware or virus from an ihone 4.i would be prepared to do a system backup and restore factory settings through itunes but fear i might infect my computer.many thanks in advance.

please could somebody help.i think my iphone4 has malware or a virus and would really appreciate suggestions on how to remove.wy safari browser is frozen and thought about a system backup to itunes and restoring factory settings.worried this would also infect my computer?
thanks in advance.

If your iPhone is jailbroken then it doesn't have a virus.
Your problem is most likely something else and the chances of your computer catch it are nonexsistant.
Allan

How to fix frozen shutter on touch 4g? have tried reboot / restore factory settings / delete apps etc...

Similar Messages

Maybe you are looking for