How to fix general printer error OX6100004a

I tried everthing I still come up with general printer error OX6100004a on printer hp photosmart premium 309a

First, try a printer reset - turn off, unplug power from the back of the printer, wait 30 seconds, plug in and turn on.
Next, try to re-seat the printheads.  Take out the ink tanks.  Using the gray lever on the right side of the carriage, re-seat the printhead assembly.  Re-assemble and test again.
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    Hi dr_colt,
    Some solutions to fix this error, here:
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    Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

  • Will not print, show error (0x61011beb) General Printer Error.

    I have had this printer since 2009 and have been very happy with it.  I am currently having an error show of (0x61011beb) General Printer Error with instructions to look in the Printer Documentation.  I am not finding anything that helps.  Any suggestions would be appreciated.

    Hello , and welcome to the HP Forums, I hope you enjoy your experience! I see you're having 0x errors.  I would love to try and help you, but I do need a little information first. I am linking a few HP Support documents below that will show you how to find your product number. Also, please include which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit. With this information and the product number we can provide you with accurate information.
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  • General printer error ox61011bec

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    Hi WalterK,
    I am sorry to hear about the alphanumeric error code you are receiving on your Officejet 6500 printer. I can see that you have read other posts and have tried troubleshooting for this issue, which did not resolve the problem.
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    HP Officejet 6500 Wireless All-in-One Printer - E709q
    I would also like to ask for your permission to send you a private message with instructions for another step to try, to hopefully rid the error.
    Please respond with the model and let me know if you would like to do another step!
    Thanks
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • Photosmart 7520 General printer error 0x610000f6

    i am attempting to print and turn on the printer...it goes through a warm up and then the cartridge holder slides back and forth, making mechanical noise slike it is mis aligned and then  it gives me a General Printer error 0x610000f6 , Refer to printer documentation, Touch OK to continue.  I have tried removing the cartridges (before this...when I opened the top, the cartridge holder would move to the center, that no longer happens and i have to do it manually). it goes through the same process after i push ok...it will nto print and will nto correct itself.  i have tried unplugging it and waiting 60 seconds as well.  Nothing is working.  there is no paper jam.

    Welcome to the HP Community , I saw your post about your Photosmart 7520 making noises and how the carriage will no longer slide properly, and wanted to reach out. By your description it seems like there could be a carriage jam in the unit. Please try the steps from the guide I posted for you below to see if they can help resolve the jam. If the issues continues, consider contacting HP to see about a replacement printer or trade in. I will leave their info for you below too! A 'Carriage Jam' Message Displays for HP Photosmart 7520 e-All-in-One Printer Series  Step 1. Open link: www.hp.com/contacthp/
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     Case number and phone number appear.  Best wishes to you!Show thanks for my reply to help you today by hitting the "thumbs up" icon below!

  • Hp 6500 (all-in-one) "General Printing Error (Ox610000f6)" displayed after first use!

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    Message Edited by marie14 on 07-12-2009 10:37 PM

    The original poster just acquired their printer.  In this case, the solution was to simply replace it as it was still under warranty.
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    Regards / Jim B / Wireless Enthusiasts
    ( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
    + Click the White Kudos star on the left as a way to say "thank you" for helpful posts.

  • Do anybody know how to fix an unknown error

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    Hello there, please verify that you are using the latest version of iTunes.
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  • How to fix 1604 &1603 error ipod touch 4g

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    This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
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    Follow the steps listed above for Error 1604. Also, discard the .ipsw file, open iTunes and attempt to download the update again. See the steps under Advanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations. If you do not want to remove the IPSW in the original user, try restoring in a new administrator user. If the issue remains, Eliminate third-party security software conflicts.

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    Did you actually buy a factory unlocked and contract free iPhone from the U.S.?
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  • General printer error 0x610000f6

    I have gone through a number of steps and I still get general printer error 0x610000f6.  Any suggestions?

    Hi,
    Step no# 1
    clink on the web link below
    http://h10025.www1.hp.com/ewfrf/wc/document?docnam​e=c03081973
    let me now the printer name,
    Regard
    Vini

  • General Printer Error 0x6100004c

    I cannot print from my HP Photosmart Premium C410 printer.  I continually find the error message:  General Printer Error
    0x6100004c and it says to refer to Printer Documentation.
    THIS error message is NOT in my Printer Documentation.
    I cannot figure out WHAT is wrong, WHY it won't print, and NO information regarding this error message.
    This is a NEW printer -- what is wrong???
    Thank you,
    Carol Pinkey

    This article should help resolve the error you are getting:
    http://h10025.www1.hp.com/ewfrf/wc/document?docnam​e=c03081973&cc=us&dlc=en&lc=en
    Give the steps a try and let us know if it helps.
    Best of Luck!
    You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

  • General printer error 61011 beb

    can not clear the error message

    Hi there,
    I understand you're getting a general printer error that you are unable to clear. I will certainly do my best to help you out with this.
    To help you better I just have a few questions to get a better picture.
    Which printer is it you are working with?
    Is the printer plugged directly to a wall outlet?
    Did you get any other errors prior to this error?
    Once I have these answers, I should be able to help you better!
    Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    **MissTeriLynn**
    I work on behalf of HP

  • "General printing Error"

    this printe has is just over a year old it started printed very faded pictures at first I bought new ink and it did not help the picture quality at all then maybe a month or so later it wont print anything at all it keeps saying general printing error I have used the hp support assistant and nothing is working 

    Hi SuperMotte,
    I understand that you are getting an error message on the front panel of your HP C410 printer. I would like you to go ahead and start troubleshooting An Alphanumeric Code (Example: '0x...' or 'C2...') or 'Ink System Failure' Error Message Displays on...You will notice in this document you are required to remove your printhead, please be very careful as you do not want to scratch any of the contacts.
    I will watch for your reply, let me know if this was helpful or if you require more assistance.
    Thanks,
    HevnLgh
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • General Printer Error 0x61011bec

    Hi,
    I suddenly got an error  yesterday on my printer as a fax was coming in. The first error message I got was 0x610000e, and then the error message changed to 0x61011bec and has been the same since yesterday afternoon. I've tried troubleshooting, and did the following:
    http://h20564.www2.hp.com/hpsc/doc/public/display?docLocale=en_US&docId=emr_na-c00489814
    to no avail. I cannot try the next option to update firmware -- even if I hit ok on the control panel, the message automatically reappears and I cannot get into the setup options to check the firmware. I did download a patch onto my computer this morning; I don't think it did anything. I can't even try the option to remove the printhead and ink cartridges again  -- the printhead is now stuck all the way to the right so I can't get to it. Does anyone have any suggestions? I've tried going to this option:
    My printer uses ink cartridges 564, 655, 364, 178, 862, or 920.
    Click here to resolve the '0x...' and 'Ink System Failure' error message for your cartridges
    however, once I click on the link, none of the options include the Error message that I'm getting.
    My Mac OS is 10.9.5.
    I  shut down the power from the power button and waited about a minute to start the printer back up, and have also taken the power cord out from the back. Neither of those have produced any results either.  My printer is connected to my computer via the wireless network.  I've checked for paper jams and haven't found any.
    Thanks in advance.
    Joanne

    Hi @jojod10175,
    Welcome to the HP Forums!
    I noticed that you are getting the error General Printer Error 0x61011bec with your HP Officejet 6500, and I am happy to help!
    The error code stands for a Carriage Jam error, I would recommend to go through this guide, A 'Carriage Jam' or '0X610000F6' Message Displays for HP Officejet 6500A e-All-in-One Printer Series, as it begins with 0x6...
    If this guide does not resolve your issue, please call our phone support at 800-474-6836 to get your printer serviced. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
    Hope this clears things up for you!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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