How to fix IPad mail? My screen is blank

I Could not get mails when clicking on the mail icon on my Ipad

Hungson,
Restart or reset your iPhone, iPad, or iPod touch - Apple Support.

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    Please read this whole message before doing anything.
    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
    The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of certain system caches. 
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    Hi all
    We are using XI30 SAP640 SP20 and trying to create Alerts to eamil setup
    SAPconnect is working fine... all eamil works fine... in SAP system
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    Follow this documents pdf file URL blow:
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    I am sending some paragraph arcording my probelm; someting I didn't understand please help me out
    If you open above URL and check page number I having problem
    QUESTION NO.1 Page No. 4.
    3.1.1 Runtime Workbench Configuration
    ICF Services
    /sap/bc/bsp/sap/spi_monitor for example this services
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    QUESTION NO.2 Page No. 6
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    QUESTION NO. 3 Page No. 9
    3.ICF Services: Activate the following services in SICF
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    /sap/bc/bsp/sap/alertpersonalize
    /sap/bc/bsp/sap/alertpersonalize_rules
    When I tried to create its not take longer 15 char. I eamil to SAP they said its ok but services
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    QUESTION NO.4 Page No. 9 (same page)
    4. Schedule Alert Processing
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    QUESTION NO.5 Page No. 10
    6. Schedule Report
    What kind of Report does it said and why we need to do that ?
    QUESTINO NO.6 Page No. 10
    3.2 End-to-End Monitoring
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    QUESTINO NO.7 Page No. 13
    3. Schedule Alert Report
    I didn't define background job, I will do that so what varlant should I select ?
    QUESTION NO.8 Page No.14
    4. Create System Group
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    Exchangeinfrastructure_System
    as I maintion above its show my XDV system under group System640 with monitoring active YES
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    QUESTION NO.9 Page No. 15
    6. Exchange Infrastructure Monitor
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    shows like picture shows ?
    QUESTINO NO.10 Page No. 16
    1. Create GRMG Customizing File
    Goto sap notes and download file in my computer change name like xdv_sld.txt
    change scenario only system landscape directory for testing purpose
    goto GRMG and updated that file and start it
    its show GREEN check mark which is running fine no errors
    Remember I just only change system landscape directory and create RFC connection
    with test connection no errors...:), i will be create some more RFC connecitno first
    I have to makesure its will works fine... or not ?
    question is that will I have to create all others at this time or 1 is ok ?
    QUESTINO NO.11 Page No. 18
    2. Use Standard XI Monitor as Basis
    can you please tell me what monitor should I select ? from the list ?
    QUESTION NO.12 Page No. 19
    1. Create an Alert Category
    What kind of Alert category will I create, I treid ALRTCATDEF and copy some other category was there
    like XDV_ALRT thats it ?
    can you please tell me what alert category sould I select or where should I go?
    QUESTINO NO.13 Page No. 21
    5. Define Recipients
    I would like to define some user like basis and other users sould I have to define there ?
    and what about next picture "SAP_XI_MONITOR" should I have to define that roules alwyas?
    QUESTINO NO.14 Page No. 22
    7. Alert Inbox
    When I goto Alertinbox does't show any messages at all; ? what i am missing
    QUESTINO NO.15 Page No. 24
    1. Create Alert Category for CCMS
    I didn't understand from page no 24 to till end why we are create again some alert for CCMS
    why we need that?
    Please can you tell me thease answse or any create dummy alert for testing, will be very
    help for me
    Thanks a lot in Advance
    Travis

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