How to fix itunes 11 crashing when opening songs or videos?

Please help me? After itunes 11 upgrade, itunes keep crashing when trying to open songs/videos?

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

Similar Messages

  • FIX - iTunes Crash while "Determining Song Volume"

    I figured out how to make iTunes stop crashing on "Determining Song Volume". This may not fix it for everybody, but if you have a Dual-Core processor, it's worth a try.
    iTunes' SoundCheck scanning process (aka determining song volume) is not fully thread-safe. When it's trying to scan several songs, it launches each one in a separate thread. On a dual-core or dual-processor machine, this means that the scans happen simultaneously. My guess is that the decoding/scanning is perfectly fine, but the bit where it's writing the updated information into iTunes database is not. And so it eventually hits a case where both threads try to write at the same instant and bam, crash. Probably because a lack of mutex locking on the database routines.
    Anyway, if you're experiencing this problem, and have dual-cores, try this:
    1. Start iTunes. If it starts scanning immediately, hit the X icon to the right of where it says "determining song volume" to make it stop and not crash.
    2. Go to preferences and turn off SoundCheck. Also turn off "Use soundcheck when burning CDs" or something like that.
    3. Open the Task Manager (CTRL-SHIFT-ESC). Click the Processes Tab.
    4. Right click on the iTunes.exe process, and select "Set Affinity..."
    5. You should have checkmarks beside CPU0 and CPU1. Turn off the CPU1 checkmark.
    6. Back in iTunes, turn on SoundCheck again. It'll start determining song volume, and this time, it should not crash.
    If this works for you, then you can make it semi-permanent with this little program: http://www.activeplus.com/us/freeware/runfirst/
    It's called RunFirst.exe and what you do is to put a copy of it in the iTunes directory. Then change the shortcut you use to start iTunes to have the full path to runfirst.exe followed by the normal path to iTunes.exe. SO change the shortcut's properties to look like this:
    "C:\Program Files\iTunes\RunFirst.exe" "C:\Program Files\iTunes\iTunes.exe"
    This makes the shortcut launch RunFirst, which launches iTunes with the CPU Affinity forced to one core only.
    That should fix it for a lot of people. It worked for me. So enjoy!
    Apple can fix this in future revisions of iTunes, if somebody tells them to check that all the bits are totally thread-safe, because clearly that's where the issue lies.

    Sarah: Sound Check (and other volume leveling schemes) usually do lower the volume. There's lot of good technical reasons for this, but the basic gist of it is that songs which are too loud cause distortion. If you want louder music, your best bet is to leave the Sound Check on and crack up the volume knob on the speakers instead. Most audio sources are actually too loud to begin with, because people think loud = better, but this ruins the dynamic range and you don't get the full effect of the audio. CD's really would sound just as good as live performances if it were not for this.
    Sound Check doesn't actually change the song's volume itself. It just inserts a tag saying what the volume of the song is. On playback, the volume is auto adjusted to conform to an optimum level. ReplayGain works in much the same way, but it is much more precise. But anyway, turning off the Sound Check option really does turn the effect off. Sound Check doesn't permenantly change the music to begin with.
    My suggestion is to not use the volume slider on the computer, but to leave Sound Check on, and to instead simply turn up the volume on the speakers. Using the speaker volume won't distort the music in the same way that using a volume slider on the computer will. I could explain why, but it's really technical, having to do with amps and dynamic range and so forth. You're probably not that interested.
    But if you are interested, go over to the HydrogenAudio forums and start reading. More technical gibberish there than you can shake a stick at.

  • ITunes crashes when selecting songs for importing from CD - any clues?

    I'm running XP Pro on a Dell Latitude 620 with the latest version of iTunes.
    When I put a CD in, iTunes shows me the tracks. But as I am selecting tracks to play (double-clicking on them), randomly iTunes crashes. Not immediatly repeatable, but it always happens within 5 minutes or so of selecting songs.
    Any clues out there?

    I had removed a couple of those artists and later replaced them with  backups from a separate hard drive and it didn't help. I was going to ditch and replace all of them today to see if that made a difference. However, before I did, I thought I'd check a couple of things as far as renaming the artists was concerned. So I added a number to one problem artist's name, then tried opening it in the 'Artist' list. It worked fine.  I went back, removed the number, and tried opening it again. Worked fine again. So I checked the other problem artists, without altering the names. They all open just fine. Problem solved! Well, not solved but mysteriously gone away, at least for now.
    I think you're right about a faulty link being the problem, and I suppose something I did reestablished that link. Don't know what it was though, so I'm afraid I can't offer a solution to anyone else with a similar problem.

  • Same Ipod recognized twice by iTunes, crashes when deleting songs off iPod.

    I know that others have had this issue but there was never an answer and it was awhile back so I figured I'd post a new message. Everytime I sync my iPod it is recognized twice by iTunes. What I mean by this is that it looks as if I am syncing two iPods with the same name at the same time, although upon examination there contents appear different (when looking at the color bar that shows how much of the iPod is video, music, other, etc...) In addition, if I attempt to delete a song or songs off of the iPod, Itunes crashes but with no error message, just straight to the desktop, no questions asked. I know this is not a problem with drive letters as I have already checked that out and Windows is only recognizing the iPod once as the Q drive and no other drive shares that letter. Can someone please help? (or will my question end up in the iTunes message board graveyard of unanswered problems like so many others?)

    so yeah i just tried that... didnt work. I changed the drive letter from G: to I: and no dice. This is all after i used msconfig to disable all third party services that automatically load at windows start up. Yet once again, those weren't the problem. So i completely uninstalled itunes, redownloaded, and then reinstalled the newest version with the third party services still disabled. Once again, itunes crashes : /
    my friend is coming over in a bit and im going to see if i can successfully connect to her itunes. Only other options right now i feel i have is to pay apples sorry *** $30 to help me solve this over the phone.. or i can restore my ipod, then try again : ( any other suggestions would be greatly appreciated : )

  • I finally know why my iTunes crash when open!

    SInce last month, my iTunes crash everytime when open.
    I asked the question at: https://discussions.apple.com/thread/6021712
    Later, I found that turn off wifi make iTunes work fine.
    Finally, today i know the true reason, because I use a global proxy by .pac file (for across the great wall)
    If connect apple.com default with proxy cause iTunes crash.
    If you have a similar problem, please refer to this.

    Hello loosekiwi,
    Thank you for contacting Apple Support Communities.
    You can use the following article to troubleshoot unexpected quitting in iTunes for Windows.
    iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
    http://support.apple.com/kb/TS1717
    Regards,
    Jeff D.

  • ITunes Crashes When Opening on Vista

    I have installed the latest version of iTunes on my latop (which is a vista) and every time I open iTunes it crashes on me. I have uninstalled and installed iTunes about more than three times and I keep getting the same problem. Does anyone know how to fix this problem?

    Hello,
    I hope this helps!
    iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
    http://support.apple.com/kb/TS1717

  • Itunes crash when opening the store, windows xp, error in "***.dll"

    Hi,
    every time, when I select in iTunes 11.1.5.5, windows XP (32 Bit) the store's start page (menu store/start page), it crashes.
    All information I can get from windows after that, is that itunes crashed in w.t.f.dll. (sorry , this board does not allow to type the dll's name without points between the characters)
    I already tried to completely uninstall all apple software and reinstall it after a windows restart, following exactly the steps
    under http://support.apple.com/kb/TS5376
    Unfortunately the crash still appears as before.
    Has someone found a fix or a workaround?
    Best regards

    As I've just posted in Voo-Doo's thread that isn't an error message I've seen myself.
    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    tt2

  • Logic crashes when opening song with EXS instrument

    I'm having problem opening a L7 song that contains and EXS instrument. Can't get song open before logic crashes.
    The song loads except for the exs file (stock sample in default library). "Loading audio files" for the EXS gets to the last wav file of the patch then stops, the command-period to cancel doesn't work. Logic freezes and L7 "not responding" and have to force quit. Ironically, this EXS patch works in a new song when loaded.
    I think i have tried everything with project manager scans and prefs: rescanned project manager, removed the scans, changed all the project manager pref settings ("search using pm database only", unselected "pm on program launch", etc)
    Its not just this song but backups / previous versions. Trashed logic preferences, etc but no change. This song also uses ewqlso (loads fine) but i have reduced the buffer on that and there should not be any memory problems.
    Thanks for your help.
    Michael

    Finally I got the free time to explin wht happened. Well, here is what happened to this particular corrupted song. I have heard rumours abound about OSX updates and EWQLxx but i have absolutely no proof of this just like I originally thought this was an EXS problem.
    Anyways, I found a solution - With core audio disabled I emptied logic trash via key command, but did NOT reorganize song memory. That was the kicker for some strange reason.
    So I think I figured out what some already know here but trying the three combinations (trash only, reorg only, or both together) may help solve similar issues.
    Good luck, this one really blows under a tight deadline.

  • Itunes crashes when trying to play videos

    My itunes will not play any video (movies, music videos, previews in itunes, etc).  It crashes and shuts down itunes every time i try.  any ideas or help?  I have uninstalled and reinstalled the latest version of itunes already.  They will play in quicktime, just not in itunes.  They movies i have in itunes are a mix of digital downloads and movies bought from itunes store.  They worked a few deays ago, and after the new software update, they no longer will.

    It didn't work for me. I open itunes 10.7 and try to play Schindler's List HD which is an iTunes digital download I got when I purchased the movie and voila! iTunes crashes harder than a NASCAR driver trying to close the distance. I can't play this movie in VLC, DIVX, Windows Media Player, iTunes, nothing. I also have Bourne Legacy HD with same issues. Can't play movies that are HD. Any help here would be great.

  • ITunes crashing when attempting to play video

    hi guys! lately, i've been having a major problem with my iTunes. it seems like it crashes everytime i touch the "videos" section (either playing video, editing info of video, etc.), eventually freezing the whole osx and forcing me to shut down my computer via holding down the power button (eeek!). do you guys know where my problem might lie? it is freaking me out because i never thought this kind of thing would happen to a mac! haha any suggestions/help would be GREATLY appreciated! thanks so much!

    Usually when you update iTunes it is best to check if there is a QT update too. It appears that when Apple updates iTunes there is some component in QT that also needs to be updated due to changes in the DRM scheme.
    MJ

  • Itunes crashing when adding songs

    Everytime I add a bunch of songs or a folder to my itunes it crashes, I have updated to the latest itunes and I still have this problem. I can open the songs on Windows media player. I can also add one song at a time however it takes forever. If I download some more songs, I can add them ok.
    I think this is due to my hard disk crashing a few weeks ago and I think some of the files are damaged but why would they still work if I add them individually ?
    any advice please ?
    cheers

    chkdsk /f is a windows tool to fix file problems.
    wiki:http://en.wikipedia.org/wiki/Chkdsk
    microsoft article: http://support.microsoft.com/kb/315265
    iTunes is a lot pickier about MP3 file headers than some other programs.
    Maybe check one of those problem files with MP3Validator, as explained here
    http://trevinchow.com/blog/tag/mp3-tag-validator/

  • Itunes crashing when opened since latest update with windows 7

    About a week and a half ago Itunes said I needed to update. I did that and ever since then it has been crashing whenever I try and open it. Is there a fix or anything? I'm not finding much about it and it would let me contact apple support unless I pay $20. I'm lost. I've trying running as admin, restarting, repairing. I have no reinstalled and would like to avoid that because I'll have to go through all my music again and readd it and also uncheck and check all the boxes for syncing to ipod since I don't want everything to do that.

    Another idea has come to mind...
    Triple click anywhere in the line below to select it and press Ctrl+C to copy it.
    cmd /k netsh winsock reset
    Press the WinLogoKey+R to open the run dialog, then Ctrl+V to paste, then press enter/return.
    You should get something similar to this:
    Reboot the computer. Any change?
    Ah, we've posted at the same time. When Show iTunes in the Cloud Purchases is enabled, and you are signed into your account, iTunes checks the store for your purchase history and attempts to reconcile that with the content of the library. Any purchase that isn't your library will be displayed with a cloud symbol and you can stream or download the item. With it disabled there is nothing to do. Please try the suggestion above and see if it has any impact on whether you can successfully enable the iCloud items.
    tt2
    Message was edited by: turingtest2

  • Itunes crashing when opening?

    Can anyone tell me how to open iTunes without the spinning rainbow wheel of doom coming up and the whole thing hanging? I don't know what happened but after having no problems ever, a few days ago, a coupe of hours into the day, I restarted my computer AND NOW EVERYTIME I TRY TO OPEN ITUNES IT CRASHES (**** caps lock, that was unintentional).

    Hello I am in need of some help opening itunes.
    Ihave my ipod video plugged in to the USB on the docking device. The computer recognizes the ipod, but doesnt open itunes. a message comes up my a low security alert for itunes, but I cannot get the programme to start up. I have tired everything. I have put in a cd several times and tried to start up itunes to no avail. I have restarted the computer(which is a brand new HP notebook).
    I cant understand what the problem is. Please if someone can help me with this technical issue, I would be much obliged.
    nm

  • Help, iTunes crashing when opening!

    I'm helping out a friend who is haping some trouble with her newly upgraded iTunes. This is her summary of the problem.
    "I'm on a Windows XP computer just so you know. When I tried opening iTunes, it said something about sending an error report. I did and a window popped up that said Solution found: contact Apple Computer to obtain the update, and there was a link on that page which lead me to this article. It sounded like it covered my problem, but I couldn't delete anything by QuickTime like it said to. When I tried it would say the following file does not exist or is not a valid uninstallation log file. I tried uninstalling and reinstalling iTunes and Quicktime, and I tried getting into Windows Explorer and getting into the files to delete QuickTime, but that wouldn't delete it either. I don't know why iTunes constantly has an error report pop up whenever I try to open it, and QuickTime won't delete. Could someone help me?"
    I was trying to help her but everything I could think of was not working.
    Please help.
    Gateway   Windows XP  

    Hello I am in need of some help opening itunes.
    Ihave my ipod video plugged in to the USB on the docking device. The computer recognizes the ipod, but doesnt open itunes. a message comes up my a low security alert for itunes, but I cannot get the programme to start up. I have tired everything. I have put in a cd several times and tried to start up itunes to no avail. I have restarted the computer(which is a brand new HP notebook).
    I cant understand what the problem is. Please if someone can help me with this technical issue, I would be much obliged.
    nm

  • ITunes crashes when opened

    Just installed version 10.5 on Windows 7 64 bit laptop. Every time we open itunes a message comes up saying windows is closing the program. I've re-installed itunes as well as making sure I have all of the windows updates. Any help?

    I guess I should modify the headline. This night I moved all data away from the NAS to the local iMac hard disk. The problem stays the same. I tunes crashes shortly after opening. So it seems to have to do with the itunes mediathek itself.
    So forget about the NAS. Any ideas now?

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