How to fix itunes has stopped working?

hello i recently used itunes, but after a few minutes of use, it would have the 'itunes has stopped working' window come up. If anyone could help, it would be appreciated. Thank You and here is the report:
Problem Event Name:          APPCRASH
Application Name:          iTunes.exe
Application Version:          10.5.0.142
Application Timestamp:          4e9243f2
Fault Module Name:          OLEAUT32.dll
Fault Module Version:          6.1.7601.17676
Fault Module Timestamp:          4e58702a
Exception Code:          c0000005
Exception Offset:          00004971
OS Version:          6.1.7601.2.1.0.768.3
Locale ID:          3081
Additional Information 1:          ee6b
Additional Information 2:          ee6bd053640e183b823cf394433f0762
Additional Information 3:          1a47
Additional Information 4:          1a47879a3930d07c790766c012219fb7

I have this problem too. I downloaded the latest version of iTunes and I am running Windows 7 (64 bit).  I get this error:
Description: Faulting application path
Problem Event Name: BEX
Application Name: iTunes.exe
Application Version: 10.5.2.11
Application Timestamp: 4ee0844d
Fault Module Name: MSVCR80.dll
Fault Module Version: 8.0.50727.6195
Fault module timestamp: 4dcddbf3
exxception offset: 00026n72
exception code: c000000d
  Exception Data: 00000000
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 5177
Additional Information 2: 51773cfd4a68590407418d372716efb4
Additional Information 3: f332
Additional Information 4: f332c8c6a004473c3b466246bd8d2230
  Bucket ID: 2632024235

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