How to fix my iPhone keys that will not work

When I am using my iphone keyboard, the upper row Q thru P will not work. That is in verticle mode, when laid horizontally, the R will not work.
On the number keys, the 4 will not work. The comma key also does not work. 
I was told that a software restore could cure this.  Also, I tried to load the new version 7 software, hoping this might help.  But the Accept option would not work when accepting the TERMS from Apple.  It seems that only works in verticle so that whole row/area does not work.

RESET DEVICE
Hold down the Sleep/Wake button and the home button together until the apple logo appears (ignore the ON/OFF slider) then let both buttons go and wait for device to restart (no data will be lost).

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