How to fix my Zen Xtra from frequent crash

I've given up on Creative support. My mp3 player crashes frequently, and frequently I have to reset it to get it to start. After sending an email asking Creative how to send it in for repair (out of warranty), and having included in the problem description that the firmware was up to date, the only response was to tell me to install the firmware.
So, my question is how likely is it that replacing the hard dri've will solve my symptoms? It will sometimes play several hours without problem, but it frequently will either shut down, or reboot in the middle of a song. Sometimes the on-off switch will turn it on, but often I have to reset it, or even enter recovery mode to turn it on.
If anyone thinks replacing the hard dri've will fix it, I'll buy a new hard dri've. What do you think?
Thanks,
Joe

My second attempt at writing this. **bleep** I hate it when I hit the "back page" button on my mouse :angry:
papadisc wrote:You're correct that people mostly post complaints. When I made my comment I was taking that into account. With Amazon, the Zen Xtra has a much higher ratio of compltaints than other items I have looked at. I realize that it isn't scientific, but there are a lot of "I love the player, but it broke" posts. And it's frustrating to send an e-mail asking about repair options and have them suggest that I update the firmware when I clearly stated in the e-mail that I had already updated the firmware.
The key thing, as you say yourself, is that it isn't scientific. There's a 0+ variables at play that can skew these types of reviews, aside from simple things like iPod Zealots writing bad reviews about Creative players. Only Creative and the other manufacturers know for sure what the return rates are, and they aren't likely to tell.
Even the posts to this board have a higher than normal percentage of complaints about players malfunctioning after a few months. Today's " year old Zen Micro club" seems to have a lot of people who can't join the club because the player broke before it was a year old.
Again it just hails back to the sick people in a hospital metahor (or is that a metonym?).
Please don't take this as a personal attack. If my player wasn't having these problems I'd be happy as a clam. But I've never seen another electronic gadget that has as many reported problems as this one.
Don't worry, I never take these things personally I'm not a Creative Zealot, and have players from other manufactuers. Hell I'd probably buy an iPod if I had the money and the desire (although I really like the looks of the Vision:M!). I'm more a fan of the technology than anything, and enjoy helping people out here on the forum.
mk7se wrote:
I am having the same thing with my player (Xtra 40g) . Under a year old. If I touch it it will power off. I'll power it on, set it down and then if I touch it to change the volume or something, it will shut off. but then there are days where it will work just perfect.
Let me be clear, I really like the player as well. I love it actually, but I most of the time it won't stay on.
I bought the extended service plan from where I bought it so I am gonna trade it for the sleek photo if that ever comes out.
I've seen this before with the Xtra and it was caused by an ill fitting battery. Basically any bump caused the battery to temporarily disconnect. The simple solution was to pack the battery with a bit of tape or paper. This might not be your issue but it's worth a try.

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