How to fix Premiere Elements 12 crashing when adding media from flip or camera.

I am using Premiere Elements 12 on an HP Pavilion g6. My OS is Windows 7 Home Premium. I am connecting a Verizon LG Lucid, trying to load video from my phone to my computer via Premiere. After selecting "Add Media" and "Videos from Flip or Cameras", Premiere freezes, then crashes.
The strange thing is, I have been able to load videos from this phone before without a problem.

Sellers13
At this point, are you OK with editing your cell phone video in Premiere Elements 12?
From what I have read of your cell phone, you should be using the project preset of
NTSC
DSLR
1080p
DSLR 1080p30
Are you?
Are you setting the project preset manually before you import the video or letting the program take over the project preset setting task as it does by default?
You can check the project preset that was set by going to Edit Menu/Project Settings/General and seeing what the readings are for Editing Mode, Timebase, Frame Size, and Pixel Aspect Ratio.
Assuming all that is OK, is your video and audio in sync when you play back your video from the Expert workspace Timeline?
If so, great.
ATR

Similar Messages

Premiere elements crashing when adding disc menu on a mac

This has been happening for quite some time now.
I have tried saving as flv and mpg to avoid the problem but it still crashes.
Is there a solution. I am running OSX 10.9.2
I have verified the disk and permissions to no avail.
I have a project that I need to finish.

Thank you for your response
What exactly is happening and when?
When I have finished editing the movie and ready to add a disc menu so that it can be played on DVD. Disc Menu is selected and when I try to drag it across the error occurs and it shuts down the program
Movie Menus only apply if you are creating a DVD, a BluRay or a WebDVD. Why are you outputting as an MPEG and FLV? I output as an MPEG and FLV to add to the internet and to keep as files for future use.
What model of camcorder is your original footage coming from and what format and resolution is it? I am importing an mov file which I have made a slideshow from in Slideshow Pro. I have been using the same process for over a year and it has only started happening in about 4 months ago.
When you add your video to your timeline in Timeline mode, do you see a red line alone the top of the timeline, above the clips? This indicates that you did not properly set up your project to match your video. No red line
What are your Project Properties, as listed under the Edit menu?
It might also help to know the hardware specs of your computer.
MacBook Pro -
Processor 2.9 GHz Intel Core i7
Memory 8 GB 1600 MHz DDR3
Graphics Intel HD Graphics 4000 1024 MB
Software OS X 10.9.2 (13C64)

Premiere Pro & Premiere Elements Crash When Open Together?

Anyone have a problem with Premiere Pro & Premiere Elements crashing when open together?
I have PE10 and am doing a trial of Premiere Pro CS6.
Both crash fairly quickly when open together.
i7 2600K
Windows 7 64 Bit
16GB RAM
GTX 470
Corsair AT 850 Watt PSU
Thanks!

The first thiing that comes to my mind is a resources issue. As you have a stout computer, with more than adequate RAM, unless something is failing (like a stick of RAM), or perhaps the GPU, I would not expect to see what you observe. On a much less powerful machine, I have no problem running PrPro, Encore, Photoshop, Illustrator, and a word processor, all at the same time.
I would look into this ARTICLE, which starts with some general tips on setting up one's computer for running PrE, and then goes into system and OS tune-up tips (this is probably where I would start, if the intitial checklist looks OK), and then goes into troubleshooting. I would definitely look here, and especially using Event Viewer to try and track down what is happening, when the crashes occur, and also the one on tools to test RAM, GPU's, etc.).
Good luck,
Hunt

Premiere elements crashes when burning a DVD

I'm trying to burn a slide show I've created. It's a mixture of photoshop elements photo slideshow and edited videos, about 30 minutes long.
But every time I try and burn it to DVD, premiere elements crashes. It generally gets to about 30% through the encoding media stage.
Has anyone else come across this problem? I thought it might be related to virtual memory, but I've increased this, and it's not had an effect. I'm running it on a laptop with 4Gb RAM, so RAM shouldn't hopefully be a problem.
When trying to burn, i've also tried to reduce the quality so instead of using "Fit contents to available space" I've reduced the bit rate down to 5Mbps so the space required is just over 1.2Gb (it was originally about 2Gb).
Has anyone any suggestions as to how to resolve / diagnose this problem.
I've burnt several DVDs before without any problems, although they were mainly just photos
Thanks in advance
J

The easiest way to do this is with Photoshop (PS). I'm certain that PSElements can do it well also, but do not know what might be different. This is for Photoshop.
Place copies of your files into a folder. I use copies because I do not want anything to happen to my originals and play it extra safe. Add a sub-folder. I name mine something like "Final_PSD's,) etc. In PS, I have a series of Actions, to re-size to my common video formats. They are named things like, NTSC_Wide, NTSC_4-3, etc. The Action is set to Open the files, then change the size to the appropriate dimensions and assign the correct PAR for that Project, such as my NTSC_4-3 gets a PAR of 0.9. The Action then does a Save_As. I keep .PSD's as .PSD's, but JPEG would work well too.
In PS, I go to File>Automate>Batch Process. This brings up a dialog screen, where I choose the Action that I want to run, NTSC-4-3 in this case. I direct the program to the Source Folder and the appropriate Destination Folder, my "Final_PSD's" in this case. If I have the sub-folder targeted for the Destination Folder, I leave the file naming conventions the same. I check Bypass Open command, as I do not need to see the work being done. Check over everything. Hit OK, and in a few minutes, I can re-size hundreds of files. Time will depend on one's system, and also on the size of the Target Files.
I feel that there WILL be differences in PSE, but someone else will have to fill in that info. It has also been pointed out that the freeware image processor and cataloging program Irfanview cand do batch re-sizing quite well. This might be an option. I do not use it for such, so I cannot comment.
Good luck,
Hunt

Premiere elements crashes when trying to access the edit tab features

Hi. I've just loaded premiere elements and started up a new project. I was then browsing through the software to get an idea what it was about. When I clicked on the orange edit tab this gives access to the effects,transitions,titles,themes and clip art screens but when I click on the transitions icon the programme crashes. Everything else seems o.k. I've also tried accessing the transitions through Window - Transitions but it crashes. I suspected that it might just be that the programme hadn't installed properly so I uninstalled and reinstalled it. Still same problem. I've a computer with core duo processor, 4Gb ram and 3Tb of hard disk with ample free space. Anybody had similar problems?

Thanks for the replies. I have an nvidia card so will try some of the suggestions and see if I have any luck.
Will let you know.
Thanks again
Richard

How to fix itunes 11 crashing when opening songs or videos?

Please help me? After itunes 11 upgrade, itunes keep crashing when trying to open songs/videos?

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

Pls help - Photoshop Elements crashes when switching media types

Hello, I'm hoping someone can help. I just installed Photoshop Elements 7 and Premiere Elements 7 on a brand new HP Pavilion system running Vista, 9 GB of RAM. I then imported a catalog with ~18,000 photos and tags from Photoshop Elements v6 via backup from original system and restore to new HP system. Worked like a charm. Now I have the catalog open, and when I click on "View -> Media types -> anything else (Video, PDF, whatever)" irrespective of what I select, Photoshop Elements crashes. The error message states, "Adobe Photoshop Elements 7.0 (Organizer) has stopped working. A problem cause the program to stop working correctly. Windows will close the program and notify you if a solution is available." Note this also happens when I use Ctrl-1 or other shortcuts.
Has anyone else seen this? I literally powered up the HP today, and loaded Elements and Premiere today, so it's not likely due to old software (eg I did not install Photoshop Elements 6).
Thanks all!
Ed

Please delete the folder C:\Documents and Settings\<username>\Application Data\Adobe\Elements Organizer\8.0\Organizer and relaunch to see if the problem vanishes.
~V

Premiere Pro CC crash when dragging media from project window

I have had so many problems with CC (2014) since the 8.1 update. The latest problem is interacting with media in the project window. In any version of PP (7, 8.0.1, 8.1), when I attempt to drag media from the project window to the timeline i get the "Premiere Pro CC has encountered a serious error..." crash. I am running a Macbook Pro i7, 16gb of ram, Nvidia GT 750m graphics card, on OSX Yosemite. I have tried clearing the media cache and clearing settings on startup with alt+shift. I have been using 8.0.1 because of previous problems with serious ui lag on 8.1. I have had more problems with PP in the last 3 months, than in the previous 7 years I've used it.

Hi Huzzahbeard,
Just out of curiosity. How is it that your software is hindered by a plugin in Chrome. I .... I have no words. This solved my problem and thats great except. Push Bullet is the issue! No, what is premiere even doing with my browser that push bullet would cause problems.
I looked at our bug database and there is no real "reason" listed as to why this particular issue occurs (and it does affect a couple of our other non-video applications—InDesign and Illustrator, as well).
A common troubleshooting step for when things go wrong with an application is to remove any recently installed applications or plug-ins. As I understand it, certain applications share resources which can affect each other. Since Chrome extensions are created using Javascript, I assume that is the area of conflict.
Thanks,
Kevin

Premiere hangs randomly when loading media from Canon 5D Mark III

Premiere 5.5.0 hangs when loading media. When I drag like 20 files from explorer to Premiere, it loads some files, but at a random point it stops loading and freezes. I loaded every file manually by using ctrl-I within Premiere and saving regularly. After loading a random number of files (anywhere between 1 and 7) it freezes. I managed to get all the files into the project. Now when I try to open the project, it freezes randomly while loading the media. I copied the project and when I open the new one, it opens normal and asks where the media is. When I locate it... same problem, anywhere during loading it might freeze. When I cancel it, I can manually link every media file back, with the random risk of freezing.
I reinstalled Quicktime without any improvement.
I reinstalled Premiere without improvement.
In old projects sometimes random media-files are not linked. Sometimes I can link them succefully. Sometimes it freezes when I try to link them.
As far as I can tell this only happens to .mov files and not other types of media-files.
Sometimes when I have been working on a project succesfully, Premiere still freezes when I close it.
UPDATE
I found out that this only concerned movies from my Canon 5d Mark III. I searched if other people had the same problem and found this thread: http://forums.creativecow.net/thread/3/923736
The solution is to rename the extensions from .mov into .mpg.
This solves the issue...

danielschweinert wrote:
Does somebody else has this problem?
Yup: I heard about it just today, in fact. An FCP user was trying to get Cinema Tools to conform 24fps footage from a Mk II and Mk III to 25. No problems with the Mk II footage, but no luck with the Mk III footage.
Now, it could be just coincidence. But if you don't believe in coincidence, you might think that there's something screwy with Canon's new codecs for the Mk III. "Screwy" is a highly technical term, by the way.

IPad 3 crashes when adding photo from gallery

Major bummer. I've had my new ipad3 for about a week. Just today when I try and add a photo to either a chat or to Facebook it crashes before it pulls up my photo gallery. This is awful. Anyone else experiencing this? What can I do besides shutting off and rebooting?

OK, it may have been an issue with the last photo that was in my camera roll. For the heckuv it I took another pic and then tried adding photos again in my apps and it worked. Thanks!

Premiere Pro CC 2014.2 crashes when "locating media"

The problem;
Premiere Pro CC 2014.2 crashes when "locating media". I am working on a project that has not given me any problems for the last 200 hours. About a week ago I notice that the .proj file size was 276mb and found this odd because my largest project to date was never larger than 80mbs. I thought that the premiere was running slow because of the project size. As luck would have, when my client made their their final changes 2 days ago, I opened the project and premiere would hang on the locating media window and then would crash. I called Adobe and spent an hour on the phone with them to no avail.
Project workflow
- 700gb of 5d footage
- 20 sequences under 5 minutes
- Dynamically linked files with AE
- Warp Stabilized about a dozen clips of under 5 sec
- On every sequence color correction adjustment layer with RGB Curves, Three way color corrector and sharpen filter
- I kept old versions of the sequences (I was in version 5 before the crash)
What I have tried;
- Unsuccessfully tried to open auto-save files for this project.
- Successfully opened other older non relevant project
- Removed Mercury playback engine in the project settings
- Cleaned out media cache database through pp in media Preferences
- Manually deleted cache files in /Common/Media Cache Files and /Common/Media Cache
- Tried importing sequences into new .proj file; it would crash as a result.
What "worked".
I was able to open it on another computer. save it under another file name. bring it back to my original computer and open it without problem. I lost about 3 days working through this problem, I missed my deadline. and angered the client. I was able to use a friends IMAC to "fix" the problem, however I can't always count on him being there if it happens again.
Questions.
- What the hell happened? Why could I open it on one computer and not on the other?
- Is there a way to fix a corrupted .proj files on a PC?
- What should the average file size be, before it becomes unstable? (I'm pretty that my file size was bloated by all the previous versions of the sequences)
Windows 8.1 64bit
Premiere 2014.2
Intel Quadcore i7-4770 3.40GHz
16gb Ram

Hi,
I would suggest the following steps:
http://blogs.adobe.com/kevinmonahan/2014/09/10/premiere-pro-cc-freezing-on-startup-or-cras hing-while-working-mac-os-x-10-9-and-later/
Run a disk permission repair on your boot drive, and
Reset Home Folder permissions and ACLs Error | Apple Support Communities
Thanks,
Rameez

How to start Premiere Elements 11 with welcome screen

How to start Premiere Elements 11 with welcome screen

thank you
Date: Sat, 20 Jul 2013 06:02:36 -0700
From: [email protected]
To: [email protected]
Subject: How to start Premiere Elements 11 with welcome screen
    Re: How to start Premiere Elements 11 with welcome screen
    created by Steve Grisetti in Premiere Elements - View the full discussion
Are you saying that you want to see the menu screen when you launch the program?
If so, go to the Help menu and select Welcome Screen. When the Welcome Screen launches, click on the gear in the upper right corner and set Always Start On to Welcome Screen.
Or are you asking how to start the program from the Welcome Screen?
If so, you may want to check out my free 8 part Basic Training for Premiere Elements tutorials.
http://forums.adobe.com/thread/537685?tstart=0
     Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5522867#5522867
     Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/5522867#5522867
     To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/5522867#5522867. In the Actions box on the right, click the Stop Email Notifications link.
     Start a new discussion in Premiere Elements by email or at Adobe Community
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

How to serialize Premiere Elements 11?

We're in a networked (domain) Windows environment. How do I deploy a serialized version of Adobe Premiere Elements 11? We've been able to create serialization packages for CS6 using AAMEE, but not for Premiere Elements 11. AAMEE says that "a valid installer could not be found". However, the installer works fine, if it's just run. I've also been unable to use AAMEE to create an install package for Premiere Elements 11.

thank you
Date: Sat, 20 Jul 2013 06:02:36 -0700
From: [email protected]
To: [email protected]
Subject: How to start Premiere Elements 11 with welcome screen
    Re: How to start Premiere Elements 11 with welcome screen
    created by Steve Grisetti in Premiere Elements - View the full discussion
Are you saying that you want to see the menu screen when you launch the program?
If so, go to the Help menu and select Welcome Screen. When the Welcome Screen launches, click on the gear in the upper right corner and set Always Start On to Welcome Screen.
Or are you asking how to start the program from the Welcome Screen?
If so, you may want to check out my free 8 part Basic Training for Premiere Elements tutorials.
http://forums.adobe.com/thread/537685?tstart=0
     Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5522867#5522867
     Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/5522867#5522867
     To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/5522867#5522867. In the Actions box on the right, click the Stop Email Notifications link.
     Start a new discussion in Premiere Elements by email or at Adobe Community
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

Premiere Pro crashes when i start it up. Help please :-)

Premiere Pro crashes when i start it up. Help please :-)

Go to Adobe Premiere Pro CC error on start and answer all the questions I posted in reply #1

Received adobe photoshop elements 12/adobe premiere elements 12 when I purchased a MacBook Pro. The macBook Pro does not have a DVD player it is sold separately. To install the program can I download a free trial version and then use the serial numb

Received adobe photoshop elements 12/adobe premiere elements 12 when I purchased a MacBook Pro. The macBook Pro does not have a DVD player it is sold separately. To install the program can I download a free trial version and then use the serial numbers from the set I received?

yes, that's exactly what you should do,
Downloads available:
Suites and Programs: CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5 | 4 | 3
Captivate: 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

How to fix Premiere Elements 12 crashing when adding media from flip or camera.

Similar Messages

Maybe you are looking for