How to fix Premiere Pro CC 7.2.1 when it stops responding?

I have a project with 3 sequences. I am having trouble with the 2nd sequence which is mixed AVCHD and QT. I edited several clip assets extensively, enduring some rather long save times but I did edit. I went to the next clip in the timeline and it is QT. In order to make warp stablizer happy, the sequence is in animorphic format (non-square pixels) per the native AVCHD. The QT clip is in 16:9 1920x1080. When I selected the QT clip, Premier Pro stopped responding and I get the blue donut of death for the past hour.
My system:
*All CS apps installed are current. I have everything installed except scout and the various Flash programs.
*I have McAfee Total Protection running but although it can slow disk access down by not giving the file to an applicaiton until it inspects it with real-time scanning, that's not an issue at this time.
*Windows 8.1 Pro with the latest updates, 64-bit
*Processor Intel Core i7-4930K 3.40GHz running 3.40GHz
*16 GB of RAM
*ASUS  SABERTOOTH X79 motherboard
* Nvidia GeForce GTX 780 by EVGA, 3 GB VRAM version 334.89 driver
*I have recently installed Apple QuickTime. My understanding is that PPro CC 7.2.1 doesn't use the 32-bit Apple QT but rather has it's own 64-bit QT plugin.
*This morning I gave up on PPro ever completing whatever it was doing and terminated it. In AppData\Adobe I found these for PPro:
Trace Database
[Please don't post bug reports to the user forum.]
Message was edited by: Jim Simon

DHudes wrote:
In Twitter, you supplied a link to http://www.adobe.com/support/download-install/supportinfo/ where it says
Live chat agents can assist you with the following issues:
Problems downloading and installing your software.
Trouble activating or deactivating your product.
Problems with your serial number.
Problems with your Adobe ID or password.
That is not helpful on several levels: 1) It directs me to installation support when I have already long since installed; 2) It links to a useless, for individauls, page in support that talks about developer, workgroup and enterprise support.
3) Your response, despite my providing extensive detailed information, makes no attempt whatsoever to answer my question.  I expect real support people to monitor the forum, not mere 'customer service', since Adobe pushes individual customers to the forums for support. I'll gladly use a e-mail or web based ticket system to provide a detailed individual service request. I moved to PPro from Corel Video Studio, a product whose full license cost the same as 1 month of Creative Suite (I have the entire CS, I'm paying you $54/month with tax). With Corel, I got per-incident support for bugs for free. They required me to have 1 paid incident available. I would call in, they would determine that indeed this was -their- problem and credit me back my support incident to use for a how-to question. I'm not asking for help to do some particular task. I hit a fatal bug which causes the product to fail., a bug which software QA should have caught and did not. I do not expect to have to spend an hour hunting around for how to contact support only to effectively be steered to the forums where my question can remain ignored by anyone from tech support until I give up.
Hi,
Sorry, I didn't see your reply until now. I know the support page says it is only for download and installation problems, and that's a little misleading, but our support agents will assist you if you have serious problems with other items, like crashing or errors like you are experiencing.
I'm not sure you attempted to contact them, but they would have guided you to our digital video agents and gotten you the web based ticket you wanted. If you are still experiencing issues, feel free to contact our agents.
If you experience any other problems, feel free to send me a PM.
Thanks,
Kevin

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