How to fix" RUNTIME ERROR"

Hi everyone
I have EASYSIGN version 5 signmaking program installed on Windows XP and have been using it for a number of years
without any problems untill know.
Everytime I want to use the Compatibility to open Adobe illustrator cs2 on my Easysign I encounter a RUNTIME ERROR reading.
Therfore cannot open my documents in that file to work on the jobs store in that file.
Also cannot access my documents comes up "ACCESS DENIED"
Can anyone help.. desperate to carry on working with this program

Uninstall your existing copy of iTunes. Delete any copies of the iTunesSetup.exe (or iTunes64Setup.exe) installer files from your downloads areas for your web browsers and download a fresh copy of the iTunes installer from the Apple website:
http://www.apple.com/itunes/download/
(The current build of the 11.1.4.62 installer was changed a few days ago, which fixed the bulk of the reports of MSVCR80.dll/R6034/APSDaemon.exe/Error-7/AMDS-could-not-start trouble ... but the build number on the installer was not changed. So we're trying to make sure you do the reinstall using a "new good" 11.1.4.62 installer instead of an "old bad".)
Does the install with the new copy of the installer go through properly? If so, does that clear up the error message?
If you still have the same error messages cropping up, then try the procedures from the following user tip:
Troubleshooting issues with iTunes for Windows updates

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Uninstall your existing copy of iTunes. Delete any copies of the iTunesSetup.exe (or iTunes64Setup.exe) installer files from your downloads areas for your web browsers and download a fresh copy of the iTunes installer from the Apple website:
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How to fix" RUNTIME ERROR"

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