How to fix solution center pop up

Product Name: OfficeJet All-In-One 6310
OS: Window XP
Error Message: Solution Center Pop Up
Change: AVG Virus Protection

Miahboobear,
Does this happen all the time when you do anything or just randomly now and then?

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HP Solution Center pop-up Interruptions

Using Win XP. After installing an HP Deskjet F-4280 All In One printer (now out of warranty but works fine) a HP Solutions Center dialog box began popping up many times a day. It will pop up in the middle of program start-up's, data base development and most any ap. When doing so it will freeze programs-especially when they are starting up- and has on occasion frozen the system requiring reboots. It is very invasive, disruptive and destructive.
How can I get rid of it please.
Thank You

Hi tibebetadesse,
I would like to help with your pop ups issue. Could you please tell me the Model Number your computer and what operating system you are running on it.
Let me know,
Thank you,
I worked on behalf of HP.

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Miahboobear,
Does this happen all the time when you do anything or just randomly now and then?

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I am a google Chrome user. I am unsure if this problem is related to Chrome or to Flash by I suspect there is a problem with both. I previously had this problem where when you start a youtube video for example the audio would pop/crack and then the audio would go dead. If you were able to put the video on full screen before this happened it would work fine. This really only happens with windowed (non-fullscreen videos). Previously I went in to my chrome plugins and disabled chrome's native flash and that fixed the issue. With the most recent update to Chrome this has happened again. This time disabling chrome's flash does not work. On the adobe version site it says that for chrome the version should be 11.5.31.137 but it shows me as using 11.5.502.146. The latter would be the version for firefox. I do not use firefox. Could this be causing my trouble? I have used the official flash uninstaller and restarted my computer and reinstalled but the same thing happened. Thanks.

Thanks for the link. I have tried what they recommend. I currently have two flash files. I have disabled the chrome one and the one that is enabled is C:\Windows\system32\Macromed\Flash\NPSWF32_11_5_502_146.dll
However, I ran the chrome://flash and this is what I got:
Flash plugin
11,5,502,146 C:\Windows\system32\Macromed\Flash\NPSWF32_11_5_502_146.dll (not used)
--- Crash data ---
Crash Reporting
Enable crash reporting to see crash IDs
For more details
https://support.google.com/chrome/?p=ui_usagestat
--- GPU information ---
Graphics card
ATI Radeon HD 4800 Series
Driver display name
aticfx32.dll,aticfx32.dll,aticfx32.dll,atiumdag.dll,atidxx32.dll,atiumdva.cap
Graphics card
ATI Radeon HD 4800 Series
Driver display name
aticfx32.dll,aticfx32.dll,aticfx32.dll,atiumdag.dll,atidxx32.dll,atiumdva.cap
--- GPU driver, more information ---
Vendor Id
0x1002
Device Id
0x9460
Driver vendor
Advanced Micro Devices, Inc.
Driver version
8.970.100.3000
Driver date
7-3-2012
Pixel shader version
3.0
Vertex shader version
3.0
GL version
GL_VENDOR
GL_RENDERER
GL_VERSION
GL_EXTENSIONS
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Anyone know about the firefox version of flash installing for Chrome because as I described above that doesn't seem right.

I keep getting HP solution center pop up and very hard to get rid of it

I can't get rid of HP solution pop up displays

Hi EdwardSmeiser,
What kind of printer do you have and what operating system are you using?
Also has this always done this or was something changed ?
If I helped you at all it would be great if you clicked the blue kudos star!
If I solved your post please mark it as solved to help others.
I'm a printer tech with HP.

TIFF .tif Flickers Flickering in Menu Canvas Why How to Fix Solution

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Man, you guys are great!
Steadman, you read my mind and nailed it.
It is a video grab, the one part in the corner that is flickering had some saw teeth around it that I guessed was the problem so I smoothed them out in Photoshop.
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+++
hanumang,
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*https://support.mozilla.org/kb/Updating+Firefox
The Firefox 23 version that you currently run is no longer supported with security updates.
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"HP Solution Center cannot run because your device installation is not complete"

I cannot use HP Solution Center because I only get this message when I start it: "HP Solution Center cannot run because your device installation is not complete". I am running Windows XP with an HP PhotoSmart Premium. I can print just fine and the printer is recognized by the PC and the network. I get the same problem whether connected wirelessly or through USB. I have re-installed all software multiple times. Please advise on how to get Solution Center up and running.

I had to do a total uninstall and reinstall of the driver. However, as you will see from this and other Support Forum threads there seem to be multiple stumbling blocks to the uninstall/reinstall process. Seems very glitchy. After nearly two days of unsuccessful tries I finally got it done. I did find three different official HP scenarios for the process, including one automatically sent to my desktop by HP upon one of the earlier failures. That sequence did not work work for me, but it was close--I got a partial install. But on another HP help file titled "Product Software Installation stalls or stops in Windows 7 with a USB connected product HP..." I found a six step process (with details for each), and it worked for me on the second try. Here are the six steps, plus extra things I did or discovered that could have helped make it work. 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Enable the start up software that was turned off with step 2. (See HP details) Notes: there are versions of HP instructions that skip steps 2 and 6 and or 3 and 4, but that would not work in my case. I describe the steps that finally worked in case they can help someone else--this has been so frustrating. This uninstall/install process seems to be very touchy and perhaps changes depending on your printer or other configuration of your computer: Note about step 1: I found an HP document that listed four ways to uninstall. On my final and successful attempt I actually used two of the techniques. First I used the HP uninstaller program from the start menu program list on my computer stored with other HP stuff there. When I rebooted it did not appear that any HP programs were removed, but who knows, perhaps this got rid of some hidden file somewhere that had been causing all of the problems. Then I used the regular uninstall process from the control panel, and that worked. All HP programs were gone upon reboot. Note about step 3: I counld not believe this would help, but did it, and again, who knows, perhaps this is critical. Note about step 4: I assumed that step two 'terminate and stay resident programs' turned off my McAfee firewall and antivirus, so I did not turn it off. And I elected to be off the internet during install because I am always fearful about turning off those programs. However, and this may be the source of problems for many people, the HP list was very specific to turn off the Windows 7 firewall. I checked it and it was running, even though I thought McAfee was in charge. So I did turn off the Windows 7 firewall. Subsequently I learned that many people who have upgraded from earlier Windows operating systems to Windows 7 have the Windows firewall operating along with their other firewall, without knowing it. Apparently this does not happen if you did a clean install of Windows 7 rather than an upgrade install. Note about step 5c: On many of my tries the installation program would not terminate or complete, and I would get a partial install that allow some functions of the printer to work, but not Solutions Center. The only way I found to prevent this was at the step near the end, where you hook up the printer, select the box that says it's okay to connect it later. The installer program dumps an icon on you desktop that allows you to connect the printer after the installation shows complete and terminates by itself. By clicking the icon and plugging the cable into computer and the powered-on-printer when directed, the device installs perfectly. That was the only way I could get a full install, or get the installation to terminate. During the two days of trying to make this work I also reinstalled the latest version of Flash player since I read that HP Solutions Center needs it to show screens on your computer about printer functions. Of course downloading Flash onto a 64-bit version of Windows 7 is a little tricky too, but not that difficult. I do not know whether that was important, but it is one more thing to try if you can't make your Solutions Center part of the printer program work. I learned way more about the unintall/install process than I ever wanted to know. Sorry to be so wordy, but after two days of frustrating work on this I thought I should share this, in case any of these ideas could help someone else who is hung up on this. Perhaps there is an easier fix somewhere. The six-step process was on an HP help site and was not even for my specific printer, but the similar list from my model did not work. Wish I knew what the secret to success might have been.

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Using Windows 7 - 64 bit. HP Photosmart Premuim C-309a All-In-One Printer.
Because of a Windows crash, I had to install a new drive and reload Windows. I also reloaded other software like the HP Solution Center & Drivers. My problem is that I can't find how to set a default folder for my scans. This is NOT mentioned in the user manual but it was originally accomplished by HP Tech Support when the printer was new. Can anyone relate how to set default folders for my scans?
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Tango
This question was solved.
View Solution.

Here is a document on how to scan through Windows 7.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03476857
Click either solution center or the icon of the printer on your desktop. Here select "Scanner Actions" (or the analogous selection). When the window pops up from the HP software it should provide you with options for file type (.tiff, .pdf, .jpg) as well as resolution and media size. Here on this page there is also an option for you to go to the advanced options. Using this you can alter the default safe folder.
Let me know if that helps you out!

How do i change the printer that is in the hp solution center

hello, i installed a hp deskjet printer all-in-one(F4180) with the hp solution center and it started having some problems so i had to start using my old printer which is a hp deskjetD1320 but the hp solution center only knows about the all-in-one printer and says it is disconnected(which it is)but how do i add the old deskjet printer to the hp solution center? also is there any type of email customer service for the hp solution center?
also i have windows 7 operating system, thanx, hwnugent

Hi there hwnugent,
Try downloading and running the print and scan doctor located here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03275041&cc=us&dlc=en&lc=en
It can fix a lot on its own like the solution center issue you see and if not give a better idea of what is going on.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

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Dear Sir,
I am unable to fix scanner operating system in my macbook pro laptop. kindly help me how to install, but I am able to do printing etc. in Hp utility, but scanner vansished
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S RAMAKRISHNA SARMA

Hello georgiacpa,
Welcome to the HP Forums!
I understand you're receiving a message stating the HP Solution Center is that the installation was not complete. I will do my best to assist you! First, I need to find out what is your operating system on your computer? Windows.
Follow this thread from @SuperMario1 on: Solution Center cannot run. Please post your results, as I will be looking forward to hearing from you. Have a great night!
I worked on behalf of HP.

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Could somebody be kind enough to give me step by step instructions on how to remove HP Solution Center from my
Windows XP computer. The incessant pop-ups promoting HP ink cartridges interfere with my work. Thanks.
This question was solved.
View Solution.

Hi there,
Uninstall all the software via add/remove programs and use the basic driver located here.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

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