How to fix this issue (your purchase could not be completed for assistance, contact itunes support)

i can't complate my purchase, i have enough balance of 20$ and am trying to buy Application Document to go which worth 16.99$
i update the softwar but still same problem?
i change phone number of my billing but still not work?
i tried my account in 3 diffrent ipad still not complate the purchasing?
Any one can help? Thanks

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