How to fix this: The iphone "iPhone" could not be restored. An unknown error occurred (3014). Please help me :(
how to fix this: The iphone "iPhone" could not be restored. An unknown error occurred (3014). Please help me
Read here:
http://support.apple.com/kb/ts3694#3014
Similar Messages
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i forgot the password of my iphone 3g and when i try to restore it it shows the message"my iphone 3g could not be restored an unknown error occurred(1015)" can any body help please..
This error normally appears if you attempted to downgrade or modify your iOS. See here http://support.apple.com/kb/TS3694#error1015
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The iphone 5s could not be restored an unknown error occurred 40
why does itunes say the iphone 5s could not be restored an unknown error occurred 40
http://support.apple.com/kb/TS3694#10
Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the error message when you update or restore, contact Apple support. -
The iPod 'iPod' could not be restored.An unknown error occured(9).
I got my iPTouch 16 GB on Oct.13 and on hooking to XP SP2 PC got it on the iTunes ver 7.4.3.1, was able to download music after charging. iTunes showed that a new software ver 1.1.1 for iPTouch was available(of150MB).Got it downloaded to iTunes but when it started to download to iPTouch, it failed and asked to do resotre. All this happened in just few hours of getting it.
Since then, even after reinstalling the iTunes, my iPTouch is not going beyond showing the icon of a plug and a CD.Every time iTune is able to detect the iPTouch saying that it has detected an iPod in recovery mode, you must restore it. And on doing so that error of 'The iPod 'iPod' could not be restored.An unknown error occured(9).' comes up and it again asks to restore.
Though every time iTunes is able to detect an iPTouch, my XP does not show it in 'my computer' as any hooked device or drive.
May I request Apple and other members on this forum to help me out. It is clearly a software problem.
Many thanks in advance.
JetavyaThanks to all members for sharing in. In my case finally, I got a brand new replacement from Apple through their Authorised Service Provider,A-1 Infotech, Mumbai. Since in India, Apple does not have a widespread presence,the service and support I got was amazing.
In my case though I never came to know whether the problem was of software or hardware, but the simultaneous step I had taken was to call the toll free number of Apple in India and got my problem registered. Since the iPod Touch was under warranty, I got it replaced without much hassels. I advise the same path for other users and if possible get the additional Apple Care Protection Plan for additional one more year.
Though I have yet to find out how to avail that Protection Plan in India.
Best wishes,
Jetavya -
I can't open my itunes application, keep getting message - the itunes application could not be opened, an unexpected error occurred (13010) Please help
Try removing the Genius database. In the "Finder" go to the /username/Music/iTunes/ folder and delete the "iTunes Library Genius.itdb" file. This may allow the program to launch again. This file will be recreated upon first use of the "Genius" feature.
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please help
I can't open my safari or youtube on my iphone
I just want to restor it but I can't
I do all what they ask me to do when I tray to restore
Please helphttp://support.apple.com/kb/TS3694#error3194
This means that either your firewall/antivirus is blocking access to Apple's servers, or you have used your computer to jailbreak an iDevice in the past. The link above tells you how to resolve this issue. -
How do i fix [The iPod "iPod" could not be restored. an unknown error occured -1]
I've been looking through all the discussions regarding similar problems (with different error codes), but all i know is that I cannot restore, I cannot turn on/off my iPod, and I cannot find a discussion to fix this issue. Any insight would be greatly appreciated. (P.S. holding down the power and home buttons does squat)
The cable wasn't the issue. It was simply turning off every piece of ad/mal/spy/virus scan app that I had running inorder to allow the restore to occur. (problem solved)...
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The IPOD 'Ipod' could not be restored an unknown error occured (6)
just Got my Ipod touch and when I tried to set it up, I got a message that said, 'Itunes has detected an IPOD in recovery mode, you must restore this IPOD before it can be used with Itunes'
Then I followed up the instruction on my computer but then another subject came up (as what I wrote on the subject)
I repeated 3-4 times but I got the same message !
How to fix it ? thanksWell, this problem could be an easy fix. Just enter DFU Mode, and then you should be able to restore with no problems. A video on how to do this, is right [Here|http://fr.youtube.com/watch?v=PbTI2quSqew]. There was a better one, but it has been removed. Be sure to have your timing pretty precise, or else it won't work.
Hope this helps,
Darie. -
The ipad "ipad" could not be restored. an unknown error occured (21).
after update iOS 7.1 to 7.1.1 this problem occured. How can we restore the ipad air from itunes.
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
Update and restore alert messages on iPhone, iPad, and iPod touch
http://www.buybuyla.com/tech/view/012953a0d412000e.shtml
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
If you can’t update or restore your iOS device
http://support.apple.com/kb/ht1808
Cheers, Tom
Check for hardware issues
Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the error message when you update or restore, contact Apple support.
Message was edited by: Texas Mac Man -
I reinstalled iTunes because it stopped opening up and now I'm getting this error message when it refuses to to open. Help?
If you right-click iTunes and Show in Finder, is it located in the Applications folder?
Try trashing the iTunes plist files from ~/Library/Preferences/ and relaunch iTunes (all of the fies that have com.apple.iTunes in the name).
If that doesn't work, try following Apple's document -> Removing iTunes for Mac OS X.
WTH. -
HT201210 the iphone could not be restored.An unknown error occurred 21
the iphone could not be restored.An unknown error occurred 21
Please help meSwitch of your anti-virus and firewall then try again.
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The iphone "iphone"could not be restored.an unknown error occurred(16)
the iphone "iphone"could not be restored.an unknown error occurred(16)
sir help me i'dont noThat last suggestion is not wise. Apple doesn't replace logic boards. Apple doesn't sell logic boards to anyone (individuals or companies) as serviceable parts. Therefore, anyone that changes out the logic board is performing unauthorized service on the device, using either A) Counterfeit parts; B) Salvaged parts or C) Stolen parts.
That voids ALL support from Apple, period, for that device. -
TS3694 ipad could not be restored an unknown error occurred (3)
updated my ipad, it refused to come back on, tried restoring and am getting this message "ipad could not be restored an unknown error occurred (3)"
any help pleaseHello abanjoko,
I would be be concerned too if I was not able to restore my iPad. If you have not resolved the issue, I recommend following the steps in this article for an issue like this:
iOS: Unable to update or restore
http://support.apple.com/kb/ht1808
Thank you for using Apple Support Communities.
Best,
Sheila M. -
i keep getting this message when trying to update my old 3g-"the iphone could not be restored-an unknown error occurred (-1)-any ideas? anyone?
i have done that
same result
the phone has a sim in it that is not active. does this cause the fault in question? -
hello good samaritan out there ! am trying to restore my ios for for i phone 3G, but toward the end of the process, i am receiving an error message like "the iphone could not be restored, an unknown error occured(1015). Kindly help me resolve this problem, my iphone has been down for a we
mazunzo tembo wrote:
"the iphone could not be restored, an unknown error occured(1015).
Unauthorized modification of iOS > http://support.apple.com/kb/HT3743
ERROR 1015...
This Error Code is indicative of the Device being jailbroken / Hacked...
Sorry... But...
The discussion of Jailbroken Devices is against the Terms of Use of this Forum.
You will need to look elsewhere. -
iphone could not be restored. an unknown error occurred (1). when iam restoring my i phone 4s iam getting this error message, can anyone please help me ....
That usually indicates a hardware failure. Make an appointment at the genius bar and have them look at it.
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