How to fix when wrong serial number is sent to a customer

Hi,
We are using SAP Business One 9.  We have some items managed by serial number.  Occasionally, someone will ship a customer the wrong serial number (vs. the serial number they have picked for the Invoice).  What is the best way to fix this?  Do we need to do a credit memo to get the incorrect serial number showing back in stock, and then a new Invoice with the correct serial number that they were shipped - or is there a better way to fix this? 

HI Theresa,
how about updating the serial numbers directly?
http://help.sap.com/saphelp_sbo900/helpdata/en/45/2364f39e152b31e10000000a1553f7/content.htm
"You can update the details of existing serial numbers with reference to specific items, subsequent to the definition or use of the serial numbers in documents."
Best

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