How to fix your iPod if it can't be mounted or recognized
Unless the iPod's HD is dead and damaged, it can be fixed by doing a Restore but how about it cannot be mounted or recognized by the computer and the window of the iPod updater will show a grey box of "RESTORE" and not allow you to click it.
Recently, I am busy to fix up my daughter's iPod (Mac version) she just bought back from UK, also a friend's iPod (PC version). I have done every steps but still not able to get the iPods mounted, therefore, for the last attempt, I plugged the Mac's iPod (in DISK MODE)with my PC, interestingly, the windown pop up and showing the message (cant remember the exact wording) that the iPod can't be read, then I opened the iPod updater, and I saw the Restore key "light up" and allowed me to the Restore. Once completed, the iPod showed a "plug to wall AC adapter" sign, so I connected it with the AC Charger, and the iPod showed the bar and indicated the completion of the Restore process.
Then I plugged it with my MAC, and got recognized and allowed me to do a Restore in Mac's version of iPod updater.
Then, I connected my friend's iPod (PC version) with my MAC, (again make sure to put it in Disk Mode before plug it with a Computer), I saw the iPod's icon showed up on my Disktop, so I opened the Disk Utility, did a ERASE (format in MS DOS), once finished, I replug it with the PC, and opened the iPod updater and allowed me to do a Restore.
It is worth to try if you have probelm with your iPod which is not able to do a Restore, what you need is check with your friends whether they got a PC or a Mac for you to fix up the problem.
Good luck
How to put the iPod into disk mode.
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