How to format CCMS auto-reaction email ?

Question

Hi,
I have setup CCMS auto-reaction with solution manager. Please advise whether i can formatted the email more nicely because the standard email format is very basic.
Thank you and best Regads
Fernand

Answer 1

Hi Fernand,
when using the "classic" mailing method, you can not change very much, especially the header leaves unchanged.
But - before changing any function modules - have a look at the delivered method CCMS_OnAlert_Email_V2.
There you have various possibilities for changing the header directly in method definition (RZ21). The way ahead looks like this:
1.) copy CCMS_OnAlert_Email_V2 to Z_MailTest01 (or whatever you like ..--))
2.) Customize your copy, have a look at the parameters SUBJECT_ALERT and SUBJECT_ALERT_CONT. Here you can place your own header text.
3.) Extending the header text by variables: the method supports dynamic values for several MTEs, e.g. $SID, $NODENAME
Further possibilities:
4.) Having done 1-3, you have mails from the same sender (the CEN system). Here you can copy the method and change the sender...
5.) If you want to change the body, you need to create your own alert messages. The effort doing this is little, the effect is great!
Have a look at SE91 and create your own message class (example: Z_CCMS).
And all this without any change in standard coding. Enjoy CCMS!!
Any further questions? Just post!
Hope this helps you!
Kind regards,
Dirk