How to get a download link after previous computer crashes

My laptop that had Creative Suites installed on crashed and I cannot access the hard drive to deactivate the product, nor retrieve the original download link. I tired calling Adobe Support, the technician opened a call, immeediately closed the call and told me to go to getsupport link. He said there would be a chat option where I would be walked through it, there wasn't. How would I go about getting the support I need to deactivate and get a new download link?
Ian

http://helpx.adobe.com/contact.html?step=DRWV_adobe-id-signing-in_stillNeedHelp

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