How to get a INTERMITTENT Display failure fixed?

I have a user that has a 15" Mac Book Pro just over 90 days old. I have looked at the system and the display will intermittently come up BLANK when it wakes up. If you open the display it will light up all bright but there will be no image. If you open and close the lid an inch or two back and forth it will INTERMITTENTLY bring up the image on the display. SOMETIMES if you close the display all the way and then re-open it, the display will work. I called the Apple Support line, but of course it is outside of 90 days so they want to CHARGE my credit card to trouble shoot the thing. I booted the device from the original DVD that shipped with the system and it has the same problem. I have even take pictures of it. I had the user of the system take it to the local "genius" bar. They would not help the user because the problem was intermittent. So how do I get an Apple Product fixed when Apple won't even look at it unless I pay them to troubleshoot it over the phone?
This is NUTS! I started supporting Apple products more than 15 years ago. I've never had such a headache trying to get a simple problem fixed. I'm part of a government research agency that does not hand out credit cards for diagnosing silliness. How can I communicate the problem to Apple when they won't the only path is through the "genius" bar that if it can't see the problem it can't exist?
Anyone got any ideas?
Thanks.

1.Apple is NOT charging you at this time.
They are merely getting a credit card # in case the problem is caused by something other than a warranteed item.
2.Intermittent symptoms make it difficult to diagnose problems.
Example:Take your car to a mechanic.Tell him "It did something twice,but it's not doing it now.Fix it".
If he can reproduce the problem,he may be able to effect repairs.If he can't,odds are he'll send you down the road.
3.If the "user" is the owner of the MBP,they need to use their own credit card.
If the "Government Agency" is the owner,you need to escalate the repair request up the Chain of Command to someone authorized to pay for needed repairs to equipment.
Jim
PowerBook G3 500 Mhz "Pismo"/ 2.0Ghz BlackBook 2GB OWC RAM   Mac OS X (10.4.9)  

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