How to get a new BB Protect number for my phone

My bb protect cannot download on my phone, as it has already been downloaded (not by me).
Now I do not have the functionality of bb protect. Can I be reissued with a new IM number for my phone so that I can download and make use of bb protect feature on my phone?
Solved!
Go to Solution.

Krypto is offline at the moment.  Will you allow me to help you?
To locate your phone, from your PC go to www.blackberry.com/protect .  Log in using your BlackBerry ID and you'll see the option to locate your phone from there.
Please let us know if that helps you.  
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

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