How to get a refund for an iTunes gift card

Question

I got an iTunes gift card but can't buy anything on iTunes. How do I go about getting a refund?

Answer 1

I was taken to a page showing my account information, with a "Done" button at the bottom. I clicked on Done. If I remember right, it sent me back to my still full shopping cart. No confirmation of purchase appeared. No message of any kind appeared. I went thru this drill twice. The shopping cart still shows my items, and my $15 credit from my gift card still shows (though rather useless at this point). And I don't see any "Purchased Items" area that I'm told should be there. I probably should mention this is my first purchase from iTunes. Certainly not my first, or 100th, online purchase.
I've already invested more time in this than it's worth. I've read online that Apple never gives refunds on gift cards. If that's the case, then I need to hear that from them so I can tell them what I think of them, warn my family and friends never to buy iTunes gift cards again, and move on. I tried to contact them last night but it was too late. I plan on calling them today to verify their policy. If they refuse to give my son's money back, I consider it outright theft.