How to get a refund from Apple when the movie you paid for doesn't play?

Amyone have issues with their Apple TV not playing the movies you may have paid to download, but instead get error messages instead of a enjoyable evening watching a movie. Can you imagine the outroar if you paid to go into a movie theater and got an error message on the screen instead of the moive? Apple TV needs to issue recall notices similar to what GM is being faced with.
I will dispute the credit card payment to Apple but it isn't worth all the time and trouble you have to go to just to watch a movie at home.

Have you tried Settings>General>Restart on the Apple TV?
What troubleshooting have you done? Downloading anything over the internet can have issues. I have a Sony Blu Ray player with an Amazon connection. For the longest time, every time I started a movie on it, the movie would start, then hang up. Beyond irritating! Eventually I checked my internet speed and found out that it was pretty slow, so I had it ramped up. Haven't had problems since then. But, my  point is, that the problem was not with Amazon or my Sony device - it was with my internet provider.
Lots of components, lots of places where a failure can occur....
Cheers,
GB

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