How to get a response from the support group ?

I`ve been trying to get help to actually download Adobe elements.
When I put in my details for purchase - the system says "system error". I phoned the support group and was told that the charge on my card had gone through and they were waiting for a response from me.
I queried "what response"and since then - nothing !
Not happy.... and this has now been going on two days and multiple entries to customer care....
I`m open to ideas - either I can download it, or cancel the transaction.

Many thanks - yes I tried that and I`m getting no response to any of the customer care queries I put in.
They took 5 hours to respond to the "chat" by which time I`d gone to do something else.
I`ll keep trying them.
Thanks for your help.

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How to get a response from Adobe Support

Greetings
I purchased an upgrade to Photoshop Elements 6.0 for Mac from the Adobe website on August 1st, and the serial number that was sent to me does not work. I have a registered copy of PSE 3.0, so I assume that an upgrade should be possible, but when I try to enter the serial number, I get a "serial number is not valid" error. I have worked through the various FAQs, to no effect. So on August 6th I lodged a support case, using the online form. 10 days have now elapsed, with no response from Adobe: the status of the case is "Open - Pending Adobe Response". Does anyone have any suggestions on how I might either get the issued serial number to work, or induce Adobe to acknowledge the problem?
rgds
Melodie

Barbara,
As an "Expert" you should be able to answer this. I downloaded the trial version of PE6, determined that I could use it, uninstalled it, and bought a new copy from our local dealer (like to buy local). Tried to installed that no less than five times and have never been able to do so. Most of the time the support files will install but the actual app fails to install. One time the install appeared to work, but clicking on the icon or the actual program in Applications resulted in nothing, nada, no response at all. Uninstalled after each attempt. Reinstalled the trial copy and tried to enter the actual serial number off the bought package, but we all know that will NEVER work. (Good joke, Adobe) Uninstalled the trial yet again. Have done restarts, made sure all other program were closed, emptied the trash, made a cup of tea, left the office, did everytihing I can think of to try and coax this ridulous piece of software to properly install. I know it works because the trial version worked fine (before it expired).
I thought, well Adobe Support should be able to clear this up. Perhaps if I could ever actually get someone on the phone that might be the case, although many, many web discussion seem to suggest that would not happen. I have spent over four hours this week listening to the same three songs on the support line and NEVER ONCE had a live person pick up the phone.
How do I get this abomination to work properly? The helpful tips that might be contained on this page do no good if one can not install and run the program.
Jeff

How to get maximal value from the data/class for show in Map legend

I make WAD report that using Map Web Item.
I devide to four (4) classes for legend (Generate_Breaks).
I want to change default value for the class by javascript and for this,
I need to get maximal value from the class.
How to get maximal value from the data/class.
please give me solution for my problem.
Many Thx
Eddy Utomo

use this to get the following End_date
<?following-sibling::../END_DATE?>
Try this
<?for-each:/ROOT/ROW?>
==================
Current StartDate <?START_DATE?>
Current End Date <?END_DATE?>
Next Start Date <?following-sibling::ROW/END_DATE?>
Previous End Date <?preceding-sibling::ROW[1]/END_DATE?>
================
<?end for-each?>
o/p
==================
Current StartDate 01-01-1980
Current End Date 01-01-1988
Next Start Date 01-01-1990
Previous End Date
================
==================
Current StartDate 01-01-1988
Current End Date 01-01-1990
Next Start Date 01-01-2005
Previous End Date 01-01-1988
================
==================
Current StartDate 01-01-2000
Current End Date 01-01-2005
Next Start Date
Previous End Date 01

Can't get any response from the Tuner - is it broken?

I'm happily chugging away through my new David Nahmani tutorials and I've discovered that I can get no response from the Tuner. The controls in the window appear to be working, but no line appears in the meter and flat lines appear in the center for pitch and octave. The channel strip indicates normal sound input and variation. I don't have any trouble recording (so far anyway). Is there anything I'm not aware of that could cause this?

Thanks for the reply, Rob. I'm just trying to tune a wind instrument through the built-in mic on my MacBook Pro, but I discovered the answer not too long after submitting the question. As I said, I'm trying to work through the Nahmani Logic Pro and Logic Express 8 book. I've been trying to be very meticulous about the installation and the setup for the tutorials, but I guess I inadvertently made settings changes that interfered with the Tuner, because choosing Logic Express > Preferences > Initialize All Except Key Commands allowed the Tuner to work the way I expected. I assumed the problem must have been bus related after I saw the Tuner respond to internal playback after modifying some bus settings, so I executed that command and all was well (uh, I should probably change that to "most was well", but at least the Tuner is working now). Thanks again.

I am using the window xp and firefox 6. I see many videos on youtube. How I get that videos from the catch folder and where is it?

I am using the window xp and firefox 6.
I watch the youtube videos online.
How I get that video from the catch folder and where that catch folder are situated in the window xp.

''How can I view or retrieve a video from Firefox's cache''
To actually view/retrieve the file from the cache and its web address you can use
the "Cache Viewer" extension 32.8KB
* https://addons.mozilla.org/firefox/addon/cacheviewer/
* http://dmcritchie.mvps.org/firefox/firefox.htm#cacheviewer
For you to be able to view the cached file you would have had to have watched the entire file.
The latest version of the extension is 0.7b available in all versions you would have to override compatibility by any of these methods
* checking or pick up one of the xpi versions in the reader comments for Firefox 6.0
* extensions.checkCompatibility.6.0 set to False
*: http://kb.mozillazine.org/Extensions.checkCompatibility
* or with an extension "Add-on Compatibility Reporter" (84.0 KB) seems preferred in this group
*:https://addons.mozilla.org/en-US/firefox/addon/add-on-compatibility-reporter/
There are also extensions such as Video downloader 132.8 KB
* Download YouTube Videos + Flash Video Downloader / Download-Helper
*:https://addons.mozilla.org/firefox/addon/download-youtube-videos/
<br><small>Please mark "Solved" one answer that will best help others with a similar problem after you've tried several things.</small>

Restored my 4S. How to get pictures back from the cloud?

Background: I had a 3GS and on launchday of the 4S I picked one up. A white 32GB on AT&T to be exact.
I had been having some issues with the battery, so today I figured I'd try and start fresh. Well, I backed up everything on the cloud, and I also backed up everything onto the computer in iTunes when I did the restore.
I've got my music back. Cool.
I've got my apps back. Great.
I can't seem to figure out how to get my photos from the camera roll back. Nor do I know how or if it is even possible to get the photos and my old text messages back on this new restore. Also, none of my mail is coming back either.
I can see my most recent backup in the iphone settings under iCloud. And I can also see my most recent computer backup on the computer. But I'm not sure what I need to do.
Any help would be great. Thanks.

OK - understood.
There are a couple of ways of going about this. First, my recommended method:
Restore from a backup (so your photos, SMS etc are on the phone
Connect to iTunes
Set the phone to sync photos to a relevant app on your desktop (what app depends whether you're Windows or Mac) - this gets your pics onto the desktop and safe.
If you want to save SMS, use PhoneView (Mac) or TouchCopy (Windows) or similar to copy them off the phone
Restore the phone as a new device
Get the photos back the way you got music etc back - via iTunes sync
The second method entails using one of the utuilities around the place that can extract from the backup - I have no experience with them, so I don't know how well they work. That's why I go for the first method - simpler, more robust.
By the way, I came across this other method for SMS:
http://hints.macworld.com/article.php?story=20090624022758268
Hope this helps

I'm using a Dell Inspiron 7520 ... pretty new. Sometimes when I download a CD / album to my library acouple of tracks get separated away from the main group. I've tried to click and drag the stragglers over to the main group but it doesn't work. Any Ideas

.When installing a CD/album into my library some of the tracks get separated away from the main group of tracks. I try to click and drag the stragglers to the main group but it doesn't work. My laptop is using Windows 8. My old XP laptop didn't have this problem. I'm not sure if that has any thing to do with it. Any ideas would be appreciated. It's more of an irritation than a problem but if it can be solved, it would be a good thing. Thanks! Paul

Hey Paul,
If I understand correctly, it sounds like iTunes is not grouping the songs from a particular CD together. The cause could be something as minor as a misspelling or slight variations. For more information, see the following resource:
Why aren't songs with the same album art grouped together?
http://support.apple.com/kb/TS1468
Thanks,
Matt M.

LabVIEW DSC: How to get alarm status from the area?

Colleagues,
I have, lets say, 50 Shared Variables where alarming enabled. Some of these variables assigned to area, so I can get status of the entire area or acknowledge an entire area of alarms (prior to version 8.x there was groups of the tags).
Now I would like to get alarm status from the entire area. How can I do it?
In version 6 I was able to wire tag group to Get Alarm Summary Status. Now, in version 8, Alarm Status.vi can be wired to the array of the variables, but not to area. Is it possible to get all variables from the area?
regards,
Andrey.

I am not sure if I should be posting my problem under this particular topic. I am having trouble understanding acknowledge alarm vi and what this vi is supposed to do is not clear to me yet.
I have around 300 shared variables in my project and I have created a particular vi just to view the alarms that may pop up during runs. I created a main menu and this alarm vi can be accessed upon a button click in the main menu. Users get alarm alert based on sound configuration. Then he can navigate to the alarm vi and acknowledge the alarm. The alarm vi only contains alarm and event display found under DSC module.
The problem is everytime I click the alarm button in the main menu, it takes around 2 minutes for the alarm vi to update which is very annoying and unsatisfactory in the middle of run. I am not sure why it happens and I haven't got any response from support yet. These shared variables are managed under 10 different library files that are set up based on different loops of the process (flow, pressure and so on).
Then I looked into three alarm examples that ship with DSC module. None of these examples use acknowledge alarm vi. I implemented another vi similar to alarm demo vi in that example - containing multicolumn listbox. I created acknowledge event containing acknowledge button and used the acknowledge alarm vi under this event. Read vi alarm is under timeout event.
When I click the acknowledge button as soon as I see the alarm in multicolumn listbox, nothing happens - the color of font does not get changed to purple neither any alarms get acknowledged. I tried to aknowledge alarm by variable name or alarms or alarm area, it does not give me anything. What is this acknowledge alarm supposed to do? I tried to find examples everywhere in the web that uses this particular vi and haven't found one yet.

How to get multiple values from the list

I've a list of an item which I queried it from the database. I also created a button that will takes a selected items from the list when it was clicked. I used javabean to get the data from database.
<%     // clicked on Select District Button
Vector vselectedDistrict = new Vector();
Vector vdistrictID = new Vector();
String tmpSelectDistrict = "";
tmpSelectDistrict = request.getParameter("bSelectDistrict");
if(tmpSelectDistrict != null)
     // get multiple values from the list
     String[] selectedDistrict = request.getParameterValues("usrTDistrict");
     vselectedDistrict.clear();
     vdistrictID.clear();
     if((selectedDistrict != null) && (selectedDistrict.length != 0))
                       for(int i=0;i<selectedDistrict.length;i++)
               vselectedDistrict.addElement(selectedDistrict);
          vdistrictID = dbaseInfo.getcurrentDistrictID(nstate,vselectedDistrict);
          for(int i=0;i<vdistrictID.size();i++)
               out.println("district = " + selectedDistrict[i]);                         out.println("district ID= " + vdistrictID.get(i).toString());
%>
// get vdistrict from the database here......
<select name="usrTDistrict" size="5" multiple>
<%     for(int i = 0; i< vdistrict.size(); i++)
%>
     <option value="<%=vdistrict.get(i).toString()%>"><%=vdistrict.get(i).toString()%></option>
<%
%>
</select>
<input type="submit" name="bSelectDistrict" value="Select District">
Lets say the item that i selected from the list is 'Xplace' and I clicked on the Select District button,
what I got is this error message:
org.apache.jasper.JasperException: Unable to convert string 'Xplace' to class java.util.Vector for attribute usrTDistrict: java.lang.IllegalArgumentException: Property Editor not registered with the PropertyEditorManager
So where is going wrong and what the message means?. Any help very much appreciated. Thanks

These are just guesses that might hopefully steer you in directions you haven't looked in yet.
I presume you used triangle brackets (< >) to avoid having the Jive Forum think it was the "italics" tag?
Are you certain this: dbaseInfo.getcurrentDistrictID(nstate,vselectedDistrict);
expects a Vector as its second parameter? And returns a Vector?
I don't believe you've shown how you use the javabean, or its code? Perhaps it should be rewritten to accept an array of strings instead of a Vector?

How to get a value from the previous element (XSLT/XPATH gurus ahoy!)

Hi All,
I am building an RTF template for a "letter of reference"-report. Sometimes there are several rows in the data, that need to be printed as one. This is due to consecutive temporary contracts, which will be printed out as one period of service.
Here's a simplified data example to illustrate the problem.
<ROW>
<START_DATE>01-01-1980</START_DATE>
<END_DATE>01-01-1988</END_DATE>
</ROW>
<ROW>
<START_DATE>01-01-1988</START_DATE>
<END_DATE>01-01-1990</END_DATE>
</ROW>
<ROW>
<START_DATE>01-01-2000</START_DATE>
<END_DATE>01-01-2005</END_DATE>
</ROW>
With the data above, I should print two lines:
01-01-1980 - 01-01-1990
01-01-2000 - 01-01-2005
I need to compare START_DATE of an element (except for the first one) with the END_DATE of the previous element, to find out whether to print the END_DATE for that element or not. How can I get that value from the previous element?
Thanks & Regards, Matilda

use this to get the following End_date
<?following-sibling::../END_DATE?>
Try this
<?for-each:/ROOT/ROW?>
==================
Current StartDate <?START_DATE?>
Current End Date <?END_DATE?>
Next Start Date <?following-sibling::ROW/END_DATE?>
Previous End Date <?preceding-sibling::ROW[1]/END_DATE?>
================
<?end for-each?>
o/p
==================
Current StartDate 01-01-1980
Current End Date 01-01-1988
Next Start Date 01-01-1990
Previous End Date
================
==================
Current StartDate 01-01-1988
Current End Date 01-01-1990
Next Start Date 01-01-2005
Previous End Date 01-01-1988
================
==================
Current StartDate 01-01-2000
Current End Date 01-01-2005
Next Start Date
Previous End Date 01

How to get additional field from the second list base on lookup information column ?

Hi everyone,
Currently I created a SharePoint hosted Apps project and I need to know how can I get additional field from the second list base on lookup information column. example List1 Have 2 columns column1 and column2(Lookup Information from list2 (category)),
List2 have 3 columns title, and category, and color. so how can get the title and color from list2 base on this lookup information column (SharePoint Hosted apps and Javascript code)? that is possible?
Best regards,
------------------------------------------------------------ ---Tola---

You can build one custom lookup control. Refer to the following post
http://www.stuartroberts.net/index.php/2012/10/03/enhanced-lookup-field-part-1/
Alternatively, try the following solution from codeplex
http://sp2010filteredlookup.codeplex.com/
http://filteredlookup.codeplex.com/
--Cheers

How to get only seconds from the time block function?

Hello, I want to know to get only "seconds" from the time function. I tried to find other time function but I couldn't find anything that provides only second to be written in the text file.

It may not be the best way but it works...
Rodéric L
Certified LabVIEW Architect

When will I get a response from the Customer Support Portal?

It's been nealy a whole month and nothing!!!!!! You state a 4 hour turnaround, this is clearly a lie. See the following:
https://www.adobe.com/cfusion/support/index.cfm?event=casedetail&id=0184875846&loc=en_gb

Besides checking the support status assuming you filed the case with your Apple ID, there is nothing more you can do. Nobody here knows that as nobody here works for Apple. We are users like you. Apple does not monitor this forum. You will have to contact Apple support for the information if you cannot get it the way I described.

Getting questionable responses from BC support

This is more of a general comment on my experiences recently with BC support staff. With no clear area to actually give feedback and know it is being listen too I thought to post it here. Has anyone else noticed in the last 6 months how poor the level of knowledge the newer BC support staff have of the system? I honestly think it is at an all time low. There are some individuals that really know thier stuff and I am sure you all have encountered them as well, but I am feeling the percentage really has swung to the less capable staff now responding to issues.
Without needing to go into detail about the issues I have had (even in the last 20min) I honestly think many of these people have never used BC before in any depth and it is real shame when we have to be telling them how the system works just so to get past the initial request/question. I am finding it is either not comprehending the request/question due to poor system knowledge and or responding without clearly reading the request/question given in the first place. I really do try all I can to review the knowledge base and search the forums first which just adds to my personal frustration at the degradation that I see is occurring. I just am begining to not trust in the use of the BC support at the moment and turn more often to making calls to fellow partners fist before going down this support path.
Maybe it is just me but if anyone else is noticing the same thing then I would urge you to let BC know somehow.
I like BC and I have invested a lot of time and money into integrating the system as an integral part of my business package over the years. It just seems Adobe dropped the ball pretty bad when it took over BC and is still floundering around with it.

Oh I am certainly committed to the system for the future but yes it is painful.
After jumping on live chat again last night I was told nothing would be happening until hopefully today because all staff have the day off for Easter, but it would hopefully be addressed. Does not explain the week delay.
For any interested my very simple an direct issue relates to simply closing a site. Once an invoice has been issued to a client through BC a site cannot be deleted from the Partner Portal and returns an error requiring me to contact support. In the meantime the system continues to send emails requesting payment which my client is rather getting annoyed about. This particular issue has always existed and is problematic to Yearly Subscriptions. Obviously if it was a monthly subscription they pay out the month and close the site closer to the end of the month. As we all know clients are not always forthcoming with their intentions until the last moment so once again I am stuck with this problem I cannot control. In the meantime clearly an inexperienced staff member simply gave me the cookie cutter approach and said "do this..." and clearly had not even read what I had written outlining the problem from the onset. Now no responses for a week (2 spats on chat) and the ticket is still open and the site is still running in suspension.
Above outlines just one of many very very very simple requirements that get increasingly frustrated. I just should not be so, hence why I urge others to somehow let BC know if they are getting the same problems. So as Michael said "It's amazing what poor support can do to your attitude".
I look forward to the day this sort of thing is bygone but it must be resolved very very quickly or someone else will see the issues and build a better system. BC offers cost effective and unique opportunities for clients virtually unseen elsewhere in hosted CMS's but it did not take Adobe to think of this themselves. If they are not careful someone else will step in lap up the frustrated Partners with a improved environment.

How to get a formula from the user from a text box in a webpage

Hi. I would like to know how to get the formula from the user who enters in a textbox. This formula can have any number of variables starting with a and goes on.
The complexity of the formula can go upto sin, cos, ln, exp. Also user enters the minimum and maximum values of these variables. Based on a specific algorithm (which I use) I would calculate a *set of values, say 10, for each of these variables, substitute in the formula and based on the result of this formula, I select ONE suitable value for each of the variables.
I don't know how to get this formula (which most likely to be different each time) and substitute the values *which I found earlier.
Kindly help me out in this issue.
Thanks

The textbox is the easy part. It's no different than getting a String parameter out of an HTTP request.
The hard part is parsing the String into a "formula" for evaluation. You'll have to write a parser or find one.
Google for "Java math expression parser" and see what you get.
Or write your own with JavaCC.
%

How to get a response from the support group ?

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