How to get an answer about internet speed from Comcast?

My internet connection is very slow and unstable. I tried the support "chat" and was connected to "Isaiah" at 9:43 am. He sent three pings "to ensure the stability of the modem" and then said "Oh! It appears that your internet is not really stable. To fix this, I will have to send a special signal to your modem."
After that, there was no internet connection. No "automatically reconnected."
After ten minutes with no internet connection, I telephoned the Comcast service phone number. Once I was able to connect with a representative, she tried to tell me that the equipment Comcast installed was somehow something I had put in. I explained several times all the equipment we have was installed by Comcast.
She sent another "signal" and was able to restart my internet service. Then she had me do a speed test and agreed that it was slow. Then she decided that I was using the wrong browser, had me use a different browser, and the results were even slower. Then she tried to sell me something, her English was poor so I'm not sure what she was selling. Then she transferred me to a man in Technical Services who assured me that "I was in touch with the right person" and asked for our phone number. After giving it to him the phone call was cut off! It is now 11 am and I have been trying to communicate with comcast for hours. And now I have to start over!!! What else can I do???

Has your speed problem been resolved, or do you need assistance?
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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<removed>
Please do not ask for points. Message was edited by: Zoltan Keller

How to get an answer about internet speed from Comcast?

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