How to get an email online when showing offline for sending. Solutions on site don't solve the problem.

How do you get an email account online when it is showing offline for sending. All settings are correct, previous solutions on the site don't help. One account works find the other one receives but doesn't send. No issues with ISP was found. This may have been happening since OS travel. Took a while to realise it was using the other account for sending.

I just solve the problem. While OS we brought an internet USB and connected to a phone, one or both of these must have caused the problem. When both of the downloads associated with them were deleted the email issue was resolved. regards

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